CJdropshipping: Much Faster

CJ Dropshipping, simply put, is a nightmare. I'm in the process of delistng all products on my Shopify store that I've sourced from the app and would recommend that anyone unfortunate enough to have tried to use them to do the same. Compared to AliExpress/DSer, CJ's fulfillment system is cumbersome to the point of being non-existent. You can follow all of the excessive steps needed to list a product, only to learn, after a customer has ordered one, that it never "synced," even though you did everything right. You're also likely to find, once a customer has ordered a product sourced from CJ, that they don't actually have the item available even though you sourced it from their app, and that they never bothered to notify you of that issue, even after you've paid CJ for item and assume (incorrectly) that they have started the fulfillment process. CJ's support is equally abysmal. The agents available through their chat app, though polite, seem to lack proficiency in English or sufficient familiarity with how their app works. So if you're unfortunate enough to get yourself in a chat session with them, you'll find them seemingly answering your questions in riddles or hints, not out of any intention to give you a hard time, but because that is apparently the best that they can do. If you put in the hours (or days, or years) to try to get a real answer and solution, you'll find out -- assuming you haven't already died of old age -- that more than likely there is no real solution, other than going through a cumbersome process of refunding your customer for a product they will never receive. The only possibly redeeming feature about CJ, or so I thought, is that even though their products are almost always more expensive than those found on DSer/AliExpress, that their shipping is faster. I really haven't found that to be the case simply because their system doesn't work well. I'm hoping that with this review that I can spare my fellow Shopify store owners the same grief that I've experienced with CJ. This review is not based on a try or two with the app. It's based on my giving it a real chance, along with hours and hours of time spent on their unhelpful self-help web pages, videos and chat sessions. If anyone, anywhere, anytime, recommends you try CJ Dropshipping, run as fast as you can in the opposite direction!

Ceci from CJ patiently helped me through the materials that I should have read before asking for help.

CJ is a very useful application. Orders are automatically updated and shipped with tracking numbers. It's user-friendly and customer service is there for you whenever you need it. Thank you

thanks to Cherry Xu ! amazing custom service!

fijne app. Lisa Wei helpt goed als je vragen heb. Wij vragen wel eens of ze de voorraad kan bekijken en ze helpt ons altijd erg vriendelijk! Ze heeft ook een discount geregeld op een product wat we verkopen. heel blij mee!

I have only been working with Cjdropshipping for a few days, but the service is excellent and makes it much easier for you to manage your orders. I was assigned an agent Sulee Li, a very helpful and knowledgeable girl, every time I had a problem she was able to help me promptly with such professionalism and kindness. Top!

I would like to thank June on CJdropshipping for the good service. Highly recommended and friendly. Thank you

We always have a great experience! The support (Violet) helped us super fast and explained everything with pictures etc.!

I am very happy with the platform. All products can be sourced and so far all orders have been on time. I am also very satisfied with my agent talisa. Her ability to quickly respond to her clients' needs and provide creative solutions is remarkable

Amazing experience with my Ken Yang! Helped me right away, and got all my issues resolved. Good App!