Recensies (9.898)

Algemene beoordeling
4,9
Cijfers per recensieniveau
  • 96% recensies zijn 5 sterren
  • 2% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
10 september 2024

CJ Dropshipping Review: 3.5 Stars

I've been using CJ Dropshipping for a while now, and while there are aspects of the service that are frustrating, my experience overall has been balanced by the exceptional support from my agent, Miya Huang.

Let's start with the positives. The platform offers a wide range of products, and their user interface is relatively straightforward to navigate. When everything goes smoothly, orders are processed and shipped in a timely manner, which has helped me maintain good relationships with my customers.

However, there have been recurring issues that can't be overlooked. One of the most frustrating aspects has been the inconsistency with product availability; items I've planned to sell often become unavailable without notice. Additionally, I've encountered a few instances where products arrived damaged, which impacts customer satisfaction and requires time-consuming resolutions. These problems can be quite disheartening, especially when they affect your business's reputation.

That being said, the saving grace of my experience with CJ Dropshipping has been my agent, Miya Huang. Miya has consistently gone above and beyond to help me navigate through these frustrations. Her service has been exceptional – always responsive, understanding, and as accommodating as she can be. Miya has been the glue keeping me with CJ Dropshipping; without her, I might have moved on to another provider. Her dedication and customer-focused approach are easily 5 stars.

While there are definite areas for improvement within CJ Dropshipping, having a dedicated agent like Miya makes a significant difference. If they could address the product availability issues and improve the quality checks on their products, my rating would certainly go higher. For now, I give CJ Dropshipping an overall rating of 3.5 stars, with 5 stars reserved for the exceptional service provided by Miya Huang.

Enchanting Intimates
Australië
Ongeveer een jaar gebruiken de app
Bewerkt 25 augustus 2024

There are always issues with the items being out of stock. From 6 samples that I ordered, 3 were out of stock. Then you need to go back and forth with them to get a refund, which also negatively affects the dispatch date of the items that are actually in stock. I would not recommend it.

Bubuu Decor
Canada
9 maanden gebruiken de app
8 juli 2024

CJ’s customer support is so mind blowing. Especially an agent namely ‘Yori Kin’ who helped me so much

Majestic Décor
Verenigde Staten
13 dagen gebruiken de app
Bewerkt 22 november 2024

Good application overall but improvements needed. Service too slow sometimes, long and unexpected shipments even though fast shipping was agreed. No refund in the event of shipping failure. My old agent was good, recently the service has deteriorated.

Tigre Thai
Frankrijk
Ongeveer 2 jaar gebruiken de app
4 oktober 2023

I have used this supplier for over a year for my online clothing boutique. My review is mainly focused on clothing, although I do market home goods and appliances as well as jewelry. First off, they are a sourcing supplier, meaning they find products for you to list, then when you (your customers) order, they get the items in from their suppliers and then package and ship them out, confirming quality. From a customer service standpoint, they are a good vendor. They reach out to you and even suggest things for your store. They do a good job of checking quality and letting you know when the product doesn't match what their listing shows. That doesn't mean it will be the right size, not have an odor, or be the fabric quality you or your customers expect, but they try to make sure it is right from matching the listing. Below are my experiences:
As a supplier from China to the US, be aware that your customers will wait long times for products. If you are new to dropshipping, this will be impactful, especially during the holidays, so make sure your terms set the right expectations with your customers. You can prepurchase to put in their warehouse, but that does not save much time for US shipping, however it does speed up EMEA. They try what they can to help make it fast, so this is not a hit on the supplier directly, just an issue in general.
I order samples prior to listing to confirm quality and size. This adds almost 2 months to a listing, which is horrible for seasonal clothing. About 1/2 of what I order does not match the quality/size I expected. Also, I find if I place the order with multiple different items, about 1/3 are not available or do not clear their QC and it delays shipping while they wait for all the products to come to their warehouse.
When I have ordered large quantities to warehouse in the states, it takes about 2 months or more to get the product via the cheapest shipping. That can be expected, but just be aware that if you are trying to stock for the holidays so you can ship out quickly, you may be too late for that in October. At the time of this post I am still awaiting an order from the beginning of August. You can pay to expedite it, but that deeply cuts into the margins and makes the cost about 3 times the cost of the product.
They are a sourcing agent, so if a supplier runs out of something, they will attempt to find another supplier to fulfill the order. That does not mean it will be the same quality or sizing that you had samples for or that your customers have received in the past. They try their best to get it right, but I have experienced slight differences in product over a year run.
Probably the thing that causes me to rate this app lower though is they hook into your store and scrape all your orders (not just theirs) as well as a hook in your website to see all products people view. This is not shared when you sign up, however if you access the code of your store, you will see the hook. You may find this helpful since one of the services they offer is to source items for you, even those you don't request. That may be a convenience if you are looking for better sourcing. However, you may need to check and update your privacy notices, based on your local regulations.
As a whole, I like CJ for the service they offer, it is just very slow for my US-based store and what I offer my customers. Because of that I use them strategically, however I would like if they were only taking orders I send them and did not hook into data I am not wanting to share explicitly with them.

Bit of Swank
Verenigde Staten
12 maanden gebruiken de app
Bewerkt 10 januari 2023

A convenient platform for dropshipping beginners, procurement process is slow. Had an experience before X'mas that the order status was stuck at 'processing' for many days, eventually it couldn't be fulfilled due to out of stock. Hence I'd suggest users to check stock availability with CJ prior to placing the order because the system is not sychronized with suppliers.
I'm revising this review rating from one star to three stars (6/10) because the agent was sincere and keen to help.

PS: Avoid using Paypal as payment method if your store is selling generic products. PayPal has been restricting accounts, holding users' funds for 180 days without warnings nor specific reasons, can't refund to a customer who paid via PayPal.

AlleyShopz
Hongkong SAR van China
8 maanden gebruiken de app
CJDropshipping heeft geantwoord 18 december 2022

We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.

18 juni 2021

We have used CJ Dropshipping since January. We have added products to our store and they just leave them as sold out without any warning... this service in my opinion is only for beginners to test out products, but not for scaling. Disputes take time, and you have to closely follow up on your orders if you want to see some movement. Just ok. Packaging is correct.

Holistik Bloom
Spanje
7 maanden gebruiken de app
CJDropshipping heeft geantwoord 20 juni 2021

Thank you for your feedback. There is the risk of short inventory regarding certain products that require replenishment, to avoid such risk for your scaling, it is recommended that you use private inventory to boost order processing.

27 april 2021

fast anwsering, usual problems with out of stock products, wrong products or other but agent are here to fix it

MonColRoulé
Frankrijk
7 maanden gebruiken de app
CJDropshipping heeft geantwoord 27 april 2021

Thank you for your feedback! Available CJ inventory suggests that the item can be dispatched from our warehouse right away after you make the payment, whereas 0 CJ inventory means that we’ll wait for the item to arrive from the supplier, before it can go through packaging and quality inspection, which might take approximately 3 days, in most cases. In other words, sufficient CJ inventory means better time efficiency. You can purchase private inventory to avoid stock-out cost.

13 mei 2023

Easy to operate with and customer service is on point. The exact one who helped me is rebecca, but I never get a slow reply :)

OverSeaFitness
Saoedi-Arabië
4 maanden gebruiken de app
Bewerkt 5 april 2021

Joanna is driving me crazy. I have been trying for a whole morning to clarify the situation of only three orders, but it is being totally impossible. She tells me that they have been sent when they have not. The status clearly indicates that the orders have not yet been processed. I told him that if he is not sure of the information, to check it with his colleagues, but to confirm the correct status of the orders, what cannot be is that he is teasing me for shutting up my mouth !!!! ! I am very angry with this situation, I have been consulting the status of those three orders for days and days but I still have not received any response. Nobody clarifies absolutely anything to me !!!!!

OEL Beauty
Spanje
4 maanden gebruiken de app
CJDropshipping heeft geantwoord 27 januari 2021

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!