Avaliações (8 114)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 96% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
27 de março de 2023

Do not believe any of the five star reviews, plus they are only reviews about customer service helping them with problems. This is because the agents need to help due to the huge amount of screw ups they have. Communication between agents and people handling orders, dispute and tickets is kindergarten level, they also have absolutely zero accountability and have zero idea of how to quickly and efficiently solve problems. They do not have a proper record of stock and quite literally have zero idea of how much stock a supplier has, this means they do not keep their products in a warehouse they have like they advertise. They do not know the finals weight of the products, the final shipping price so it can be subject to change or stock on every single item. As you may see when you start ordering products from them they will issue tickets to orders and say that products have been discontinued and they offer a different product that they think is the same or they will try to give you a refund. None of their product photos are up to date as I found out when a customer ordered a protein shaker and they opened a ticket and said the product design does not match photos but then as the ticket went on they said the suppliers product has always been like what the photo was not. The processing time on these orders is way beyond comprehension and the biggest mess around they did against me was trying to charge me an extra $150usd on shipping after the order had already been bought by me because they weighed it at their facility and decided it was overweight so they froze the order until the price differential was paid, but with days of talking back and forth with an agent we decided to change the shipping method so that it would get to the destination even later. Do not trust their shipping times either, very untrustworthy and poorly run business. Anybody who is starting a dropshipping business I advise to stay away from this company and do not believe any advertising or reviews they have.

Gap General
Austrália
8 months usando a aplicação
Questão respondida por CJDropshipping 27 de março de 2023

We are extremely sorry for the unhappy experience and we take this seriously! Our agent team will double-check with the agent and will try our best to help you solve the problem.

Editado a 15 de março de 2023

Murphy was super helpful with my order. Got it resolved really quickly. I would highly recommend CJ Dropshipping.

SomethingKwonderful
Estados Unidos
8 days usando a aplicação
22 de março de 2021

Have done over 3000 orders with them and overall everything has been great. I was assigned a great agent called Crystal Feng who has helped me out a lot. There have been some up and downs but once you understand their platform its smooth sailing

Shop of the Kop
Estados Unidos
8 months usando a aplicação
Questão respondida por CJDropshipping 22 de março de 2021

Thank you for your feedback. CJ is always dedicated to offering better service and helping every dropshipper from start to success. Have a nice day!

20 de agosto de 2022

This is a sh**t dropshipping platform, take more then a month for order fulfilment and most of the time reply you after 7 days or 15 days that the product is out of stock. getting lot of bad reviews on my store because of them.

Juriee
Reino Unido
7 months usando a aplicação
Questão respondida por CJDropshipping 21 de agosto de 2022

We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.

22 de janeiro de 2021

This service sucks. They don't answer your request deliberately and try to missled you. Processing times are so bad. Customer service is the worst. They don't want to make a refund. Their interface is soooo ugly. They claim false shipping times. If i can give them minus 5, i would.

GreedyGoodies
Estados Unidos
7 months usando a aplicação
11 de agosto de 2022

Their customer service is awesome and Danielle is very good, She answered all my questions accurately

Premier Mart
Nigéria
8 days usando a aplicação
1 de setembro de 2022

Perfect service and very helpful employees! Doesn‘t matter what problem, they help you very fast and you really feel that they want to help you!

kitchen-goods.ch
Suíça
7 days usando a aplicação
29 de novembro de 2021

CJ dropshipping is a pretty and usefull platform for dropshipping. My agent Mango Fu is very helpful and responsive and goes the extra mile to solve all my issue.

Queen Stuffs™
Emirados Árabes Unidos
7 days usando a aplicação
Questão respondida por CJDropshipping 30 de novembro de 2021

Thank you for your feedback! Your approval is our motivation.

12 de agosto de 2022

My first 5 orders were a nightmare with CJ. They don't know the suppliers stock until after your customer orders the product. My store's very first order was out of stock and I had to refund the money. Second order was out of stock and luckily the customer accepted an alternative which thankfully was in stock. 3rd order was fine. 4th order was a cat pin and CJ sent me a pic saying the colors look nothing like the photo. 5th was in stock thankfully. Every out of stock order CJ suggested something that looked nothing like what they ordered. I deleted every CJ product from my store and I'm just going to use another reliable app I use for my other store that has never let me down. Having CJ products gives me anxiety because I keep losing money because of them. Good riddance.

Meowella Jewelry
Estados Unidos
7 months usando a aplicação
Questão respondida por CJDropshipping 15 de agosto de 2022

We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.

26 de julho de 2022

Very Good App for Dropshipping and Quick Customer Care Service Specially Estella Wu doing Great Job.

wasuperstore
Arábia Saudita
7 months usando a aplicação