Avaliações (9 271)

Avaliação geral
4,9
Pontuação por nível de classificação
  • 96% das classificações são de 5 estrelas
  • 2% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
27 de abril de 2021

Fast response in general with the chat, I found that this agent is very helpful in problem solving: Sylvia Wang

Aveas
França
About 1 year usando a aplicação
Questão respondida por CJDropshipping 27 de abril de 2021

Thank you for your feedback! Your approval is our motivation.

26 de setembro de 2023

I recently started using the CJdropshipping app and I have to say, it has been a game changer for my business. The app is user-friendly and offers a wide variety of products to choose from. I especially appreciate the personalized support I've received from my agent, Cherry Xu . He has been extremely helpful in answering my questions and providing recommendations for trending products that have boosted my sales. Overall, I highly recommend CJdropshipping and the excellent service provided by Cherry Xu . 5 stars!

StevnsEC
Áustria
14 days usando a aplicação
19 de outubro de 2020

I really like CJ's services! The best thing is that you can always live chat with their very nice and helpful customer service team. Special thanks to Jenna Zhu!

Smart Spine Care
Alemanha
14 days usando a aplicação
Questão respondida por CJDropshipping 19 de outubro de 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

23 de março de 2023

I recently had the pleasure of working with Fairy Hong from CJ Dropshipping's customer care team, and I must say, I was thoroughly impressed with her level of expertise and exceptional customer service.

As a new user of CJ Dropshipping, I needed assistance in connecting my Shopify store to my CJ Dropshipping account. Fairy Hong was quick to respond to my queries and patiently guided me through the entire process. She took the time to understand my specific needs and went above and beyond to ensure that my integration was seamless.

Throughout our interactions, Fairy was professional, courteous, and incredibly knowledgeable about the CJ Dropshipping platform. Her attention to detail and willingness to help made the entire process stress-free and straightforward. I felt reassured knowing that I could count on her for any further assistance I may need.

Overall, I am extremely satisfied with my experience with Fairy Hong and CJ Dropshipping's customer care team. I highly recommend their services to anyone looking for a reliable and efficient dropshipping partner. Thank you, Fairy, for your outstanding support!

super stores
Índia
14 days usando a aplicação
27 de setembro de 2022

I'm not sure why CJDropshipping App received a star of 4.7. They are not able to comply with their order policy mentioned on their website (3-7 Days processing / 5-7 Shipping). When you checked with them, asked why the shipping is delayed, they will keep asking you to have a stock with them and explained their processing time (4-7 Days plus shipping) which is a clear cheating strategy. Shopify should check their partner policies and strictly implement those policy and even ban them to prevent using their App/services. We replaced our existing supplier due to this reason and they are worse than the first one.

R Smart eShop
Emirados Árabes Unidos
About 1 year usando a aplicação
Questão respondida por CJDropshipping 27 de setembro de 2022

We are so sorry that CJ didn't give you a nice ordering experience. Could you please tell us your CJ ID and the order number? This is our contact way: support@cjdropshipping.com. We will help you check the specific reason.

1 de agosto de 2023

Im really impressed by the service. My Agent Diana helped me really quick with my problem. She created for my a bundle like i wished and helped me with the package size. You only have to describe your problem and they will find a solution immediately. I can definitely recommend this app, even as an experienced Online Shop Creator. Thanks again Diana if you read this :)

novaskinz
Alemanha
13 days usando a aplicação
11 de maio de 2023

there was a very helpful girl who helped me find the product, thanks to her I found it. Her name is Lea Zhang

FingerStrength
Itália
13 days usando a aplicação
5 de outubro de 2020

Im currently using the app to source products, their representatives are very attentive and quick to respond

Recordet
Estados Unidos
13 days usando a aplicação
Questão respondida por CJDropshipping 5 de outubro de 2020

Thank you for your words. We are always devoted to offering the best service and help every drop shipper from start to success. Have a nice day!

2 de dezembro de 2021

Terrible platform. I've been using them since June 2021. The inventory listed on the site is not real. I sold over 30 units of a product that they ended up not having (even though the inventory stated they had over 9,000). It took them over a week to let me know they wouldn't be able to source a viable replacement product so I found another supplier. I've been trying to get refunded for over a month now and they are still withholding 15% of my money. It wasn't easy to get the other 85% either, I've had to contact my agent every single day for the last 30 days. Bad products, slow shipping, and no accountability. I promise you'll regret it in the long run.

Dog Owned
Canadá
About 1 year usando a aplicação
Questão respondida por CJDropshipping 6 de dezembro de 2021

Hi, thanks for your feedback. There are two types of inventory: CJ inventory refers to products in CJ warehouses worldwide while factory inventory refers to products from cooperated factories of CJ. Regarding the refund, our agent is helping to review the transaction details and get back to you. Please keep in touch with our agents. Thank you for your patience. With any problems, you can still submit a ticket or write to support@cjdropshipping.com for help.

Editado a 7 de julho de 2021

I was very disappointed with the company’s communication and product search, and did not provide me with any help. I was quite disappointed with this.

SpireBuzz
Estados Unidos
About 1 year usando a aplicação
Questão respondida por CJDropshipping 7 de julho de 2021

Thank you for your feedback! Your approval is our motivation.