CJdropshipping: Much Faster

I had a very pathetic experience using CJ Dropshipping as my fulfilment partner.

My customer orders has been stuck in transit for over a month with no delivery, despite the tracking showing that it arrived at the destination airport weeks ago. Throughout this period, my customer repeatedly contacted me asking for updates

What frustrated me the most was not just the shipping delay—it was the lack of ownership from CJ. Every follow-up resulted in generic responses such as "we've urged the logistics team" or "please wait patiently." There was no concrete investigation, no estimated resolution, and no proactive communication.

As the store owner, I had to:

Apologise to my customer multiple times.
Spend hours following up with CJ support.
Eventually issue a full refund out of my own pocket because the customer lost confidence in receiving the order.

International shipping can sometimes be delayed—I understand that. But suppliers are judged by how they handle those delays. In this case, there was very little accountability, poor communication, and no practical solution offered.

For businesses that value customer satisfaction and reliable fulfilment, this experience has been extremely costly, both financially and in terms of brand reputation.

I would not recommend CJ as a dropshipping partner.

CJ Dropshipping Held My Orders for 18 Days

Has anyone else had a terrible experience with CJ Dropshipping?

Because honestly, I don’t understand how this company is still operating like this. They have held my products for 18 days without properly shipping them, without clear answers, and without taking any real responsibility.

Every time you try to get help, they either don’t reply properly, delay the answer, or give some vague excuse that doesn’t solve anything. Meanwhile, customers are waiting, businesses are losing money, and sellers are the ones getting blamed.

Their service is honestly terrible. No urgency. No accountability. No proper communication. Just delays after delays.

And when I look at their Trustpilot, I genuinely question how many of those positive reviews are even real, because the service I have experienced is nothing like what those reviews claim. If so many sellers are having issues, why does their public review profile look so polished?

At this point, I would not recommend CJ Dropshipping to anyone. They can hold your orders for days or weeks, ignore the damage it causes, and leave you to deal with angry customers alone.

People should seriously consider using DSers or finding suppliers directly instead of relying on CJ Dropshipping.

Has anyone else had the same issue with them?

The inventory shows it being in the US, and then I confirmed it. I ran ads based on that info, but when the sales came in, I tried to order it, but they removed it. I had to refund the money and kill all the assets I worked for.

Edit! They have fixed the issue I had, so I have to give them 3 more!

Well, it was a lie again!

STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!!
If you care about your health and care about your business and most importantly care about your customers STAY AWAY!!!!
this company will turn your life and business to HEL!!!!

1- Their Inventory management is a LIE! in a month i sold around 10 products from CJ and 8 of them ware out of stock and 2 of them took over 25 days and still not delivered and also tracking data shows nothing to say where it is.

2- They just list items that are not even exist. So it is just hurting you and frustrate you

3- IT has not happened but there is a possibility they list and describe something but you will get totally different product.

4- The tracking number they provide is not correct and even exist. They give you fake tracking and it is not accurate. I sole few and immediately they provided a tracking and 5 days later they came back to me and said out of stock. so i dont understand if it is out of stock how tracking gets generated and say it is on the way??!?!?!?!

In General STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!! STAY AWAY!!!

Updating this review after working with CJ More then 2 years. This platform gone worse and its currently worse service provider as of AUGUST 2026. All fake support, all delayed orders, and everything is gone worse level. The normal time to ship order si not 1 to 3 days its 80% time 5+ days and its so normal that they fulfil order in 5 to 8 days and zero care for customers. Even worse if you ever try products with size chart they randomly switch sellers and each seller have different size charts and BIGGEST RISK of dispute if they swicth seller, not a single person inform you about seller change size issue or anything. Its up to you to use this service or not... literally if your merchant is not strong be careful to avoid CJ. you are on risk of disputes.

I HAVE BEEN TRYING TO CONNECT MY SHOPIFY STORE TO CJ FOR 3 HOURS, i HAVE BEEN WORKING WITH THEIR CUSTOMER SERVICES FOR 3 HOURS AND THEY CANT SEEM TO HELP ME EITHER. MY STORE IS STILL NOT CONNECTED

DO NOT TRUST CJdropshipping — Our Real Experience

We trusted this company and ordered 1 item — and then the nightmare began. This company really doesn’t know how to do business and is unreliable. If you plan to work with them, here’s exactly what will happen to you, in the order it happened to us — because we lived it.

1- We placed the order on September 12, 2025 — delivery date showed September 29, 2025 (at least 17 days for delivery). This is a disgrace. Orders are delivered late.

2- Our customer bought the Ribbed V-Neck Wide Strap Tank. They regretted it immediately because the product was so bad it wasn’t even a product — the fabric wasn’t fabric. We were utterly embarrassed in front of our customer and couldn’t even answer them. This is shameful. They say every product is inspected, but that’s a lie — if they had actually inspected, they wouldn’t have dared send such garbage. We have no idea how they had the nerve to ship that. (Understand what you’re buying before working with this company.)

3- Our customer wanted to return the item immediately — understandably. Normally returns are paid by the buyer, but how can we ask the buyer to pay return shipping to China for an item that is literally trash? Return shipping would cost more than the product. This is even worse. (If you work with this company, this is another problem you’ll face — we’re ashamed to even write this while they have no shame shipping garbage.)

4- We immediately opened a ticket and emailed them on September 30. Guess what — they replied on October 6. No joke. We’re about to lose our minds. This company doesn’t understand e‑commerce: merchants must respond to customers within about 2 hours (worst case 24 hours on weekends). CJ took 6 days to reply. This is a disgrace. If you work with them, be prepared to be embarrassed in front of your customer — support replies take 6 days and you will lose customers and reputation. For customer service we had to act immediately: we refunded the customer in full, apologized, and issued a gift voucher — but the ad spend, effort and time we spent to make that sale are gone. That customer will never buy from us again because CJ sent trash.

5- When they finally replied, what did they say? It’s not worth reading, but know this: they shamelessly told us to send the garbage back to their China warehouse so they could refund us. By then we had already thrown the item away and refunded the customer. Now they’re asking if we returned it to their China depot — seriously? Product $30, shipping $40 — the product is trash. (In short: CJdropshipping won’t stand behind their products, they won’t refund you properly, they humiliate you against your customer and write arrogant emails.) If you plan to work with them, think twice.

We lived all of the above — experienced it firsthand. If you want to be scammed, lose money, lose customers, lose reputation, and receive patronizing and useless support emails, then go ahead and work with CJdropshipping. The choice is yours — don’t get involved; take our advice and avoid them.

My account manager, Roxane Liu is the worst agent you can imagine! Not responsive, not solving problems, only generic and incompetent answers!

My previous agent was amazing compared to Roxane, but she left for some reason.

I asked to speak with her supervisor to discuss the issues i have with her and that she is not responsive to my messages on time, not solving problems, not giving even information as to what is happening with my orders!

Solve your logistics delays and agent issues before your most consistent clients leave you! Because that is what will happen soon if the situation didn't change!

What's funny is that i recently reached LEVEL 4, suggesting i have "order processing priority", but instead my orders are still delayed even more than before!

WORST COMPANY EVER MET!!!!

From the very beginning, my experience with this company was terrible. Their customer service is extremely slow — every time a different operator answers, and it takes forever to get a solution. I had an issue with 10 orders(my first ordrers) They told me after a week that the product was out of stock, even though their website clearly showed it was available.

Later, I found another company that provides the same type of service. I wanted to ship all my invetory(like thank you cards and some stickers,) a small package (around 2 kg) from them, they tried to charge me an outrageous “outbound fee” of $84 — just to send something from China to China!

They are liars, scammers, and I would never recommend anyone to use this company. For reference, the manager I was in contact with was Isabela Xie. Avoid working with them at all costs.

I would NOT recommend CJ Dropshipping. Their inventory management is a complete disaster—products are constantly out of stock, yet their website never reflects it. I always have to inquire if items are actually available instead of them simply updating their inventory. It’s a huge waste of time and incredibly frustrating.

Customer service is just as bad—slow to respond and not very helpful. When they finally do reply, they give vague answers and no real solutions. They never seem to improve their system, leaving sellers stuck with constant stock issues.

And don’t even get me started on sample shipping—it takes way too long! If you're trying to test products before selling, expect major delays. Overall, CJ Dropshipping is unreliable, inefficient, and more trouble than it's worth. Look elsewhere if you want a smooth and stress-free dropshipping experience!