CJdropshipping: Much Faster , 7 613 avaliações

Hi there , just wanted to give a big shoutout to Zoey for helping me fix my issue. She was prompt in her response and highly knowledgeable.

Thanks again.

I have used this supplier for over a year for my online clothing boutique. My review is mainly focused on clothing, although I do market home goods and appliances as well as jewelry. First off, they are a sourcing supplier, meaning they find products for you to list, then when you (your customers) order, they get the items in from their suppliers and then package and ship them out, confirming quality. From a customer service standpoint, they are a good vendor. They reach out to you and even suggest things for your store. They do a good job of checking quality and letting you know when the product doesn't match what their listing shows. That doesn't mean it will be the right size, not have an odor, or be the fabric quality you or your customers expect, but they try to make sure it is right from matching the listing. Below are my experiences:
As a supplier from China to the US, be aware that your customers will wait long times for products. If you are new to dropshipping, this will be impactful, especially during the holidays, so make sure your terms set the right expectations with your customers. You can prepurchase to put in their warehouse, but that does not save much time for US shipping, however it does speed up EMEA. They try what they can to help make it fast, so this is not a hit on the supplier directly, just an issue in general.
I order samples prior to listing to confirm quality and size. This adds almost 2 months to a listing, which is horrible for seasonal clothing. About 1/2 of what I order does not match the quality/size I expected. Also, I find if I place the order with multiple different items, about 1/3 are not available or do not clear their QC and it delays shipping while they wait for all the products to come to their warehouse.
When I have ordered large quantities to warehouse in the states, it takes about 2 months or more to get the product via the cheapest shipping. That can be expected, but just be aware that if you are trying to stock for the holidays so you can ship out quickly, you may be too late for that in October. At the time of this post I am still awaiting an order from the beginning of August. You can pay to expedite it, but that deeply cuts into the margins and makes the cost about 3 times the cost of the product.
They are a sourcing agent, so if a supplier runs out of something, they will attempt to find another supplier to fulfill the order. That does not mean it will be the same quality or sizing that you had samples for or that your customers have received in the past. They try their best to get it right, but I have experienced slight differences in product over a year run.
Probably the thing that causes me to rate this app lower though is they hook into your store and scrape all your orders (not just theirs) as well as a hook in your website to see all products people view. This is not shared when you sign up, however if you access the code of your store, you will see the hook. You may find this helpful since one of the services they offer is to source items for you, even those you don't request. That may be a convenience if you are looking for better sourcing. However, you may need to check and update your privacy notices, based on your local regulations.
As a whole, I like CJ for the service they offer, it is just very slow for my US-based store and what I offer my customers. Because of that I use them strategically, however I would like if they were only taking orders I send them and did not hook into data I am not wanting to share explicitly with them.

They offer a nice variety/selection of products. Unfortunately, they don't properly notify you of an issue right away, and I've had a few issues that have caused me to lose sales and have to refund customers.

Easy to operate with and customer service is on point. The exact one who helped me is rebecca, but I never get a slow reply :)

Complicated adding review process. The font size on the site is way too small, hard to locate things. Frustrating experience for a starter like me. Will uninstall the app.

very good

muito dificil conectar pedidos da loja com o cj dropshiping

Today I had interaction with Rebecca Lin, she was helping me with a query I had sitting in the customizations list for over a month waiting on a response from the supplier. Rebecca Lin has urged the supplier to contact me in regards to my issue. I would give Rebecca Lin 5-stars.
CJ Dropshipping in general is a very frustrating app to deal with, actually not the app itself but CJ Dropshipping's customer service is crap most the time, when I have an issue I am going round and round in circles trying to explain to the staff what it is. Waiting for a response from my online agent is like waiting for paint to dry and she is hardly ever helpful and I tend to work out my issues myself or a random chat officer resolves the issue for me but mainly myself.
I have paid for branded custom packaging for the sunglasses we sell on our website so when customer's order sunnies from us, they receive them in our branded cases. But when I ordered some of our sunnies they came in clear plastic sleeves, twice that has happened. The first time, I didn't realize that I had to connect packaging to each product, so I connected the custom packaging to our products to avoid the same mistake happening again. So, I ordered more sunnies for a Mothers Day promotion and giveaway that we are having for Mother's Day weekend but when they came, again, there was no packaging just clear plastic sleeves. I contacted CJ Dropshipping and they said that my products weren't connected to my packaging, I went and had a look and lo and behold none of my products were connected to my packaging even though I connected them weeks before so the same problem doesn't happen so I have had to go through all our products again and do the same job again. Another thing I find very fishy, is in the chat box where you correspond to your online agent, they delete some of your messages, whats up with that?
I am seriously thinking about dropping CJ dropshipping as one of my suppliers because they cause me nothing but stress and not doing their job properly and it's harming my business and brand.
Anybody else have issues with CJ dropshipping?

I would say that they" try hard" . A good point is that they mostly do answer chat requests quite quickly (day and night ) however there are some issues . Sourcing requests are slow ( days slow ) but they get quicker if you prompt them.They are polite .

They are defensive , any questions asked about shipping costs will be always blamed on someone else even though they are the shipper (CJpacket )themselves .
Be aware, they dont understand the principle of sorting the problem now, and we can deal with the details later. They will insist on their "dispute" process even for the smallest thing , completely forgetting that your customer is being frustrated . Its their process thats more important than your customer .
Their understanding of written English can be frustrating . Be prepared to repeat yourself using different words and targeting a lower educational level .
There are the usual website issues . My advice is that you frequently refresh it yourself and watch very carefully that it has actually reloaded . You might pay twice otherwise . The website, and pretty much everything they do on the site and the links they control associated with the site are not at all intuitive . So, it will take time to work out why they do, what they do in their layout. For instance why would the tracking tool be hard to find? you,d expect it to be right there on the orders and processing page . Its not .
Overall , they have frustrated me several times , But I will stick with them as I think they do try hard . But, seriuosly it can be a struggle .

A convenient platform for dropshipping beginners, procurement process is slow. Had an experience before X'mas that the order status was stuck at 'processing' for many days, eventually it couldn't be fulfilled due to out of stock. Hence I'd suggest users to check stock availability with CJ prior to placing the order because the system is not sychronized with suppliers.
I'm revising this review rating from one star to three stars (6/10) because the agent was sincere and keen to help.

PS: Avoid using Paypal as payment method if your store is selling generic products. PayPal has been restricting accounts, holding users' funds for 180 days without warnings nor specific reasons, can't refund to a customer who paid via PayPal.