Infinite Product Options

Infinite Product Options

レビュー (3,928)

総合評価
4.8
評価レベルごとの件数
  • 評価の93%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の2%は1つ星です
2025年2月18日

This app is currently frustrating at the moment. Our customers previously encountered not seeing their add ons after making payments for an order. Lets say a customer added 4 add ons to their cart, once they submit their order, it's either very few or all disappeared on the order confirmation summary.
We brought this to their attention and they made it known that there was nothing they could do about it, except we upgraded to a higher bundle which has the native option. We upgraded to the $12 plus plan and we have now encountered another worse problem. The add ons are not charged correctly. They set up another price for the add ons and the agent we recently chatted with blamed it on us stating that we made these changes. This isn't true, this app never allowed us fix prices directly from the app when we initially set this up. We were only allowed to bundle each add ons from the product list on the website. The website already has the prices fixed so we didn't need to manually add prices on those boxes on the right. As a matter of fact, those boxes never existed when we initially set up our option sets from the scratch.
We await the app owners to fix this issue. All we want is for the add ons to be charged correctly with the original price listed and bundled up directly from the website. I won't be upgrading to make life easier only to end up encountering another worse problem. Please make this right

Express Wig Braids
アメリカ合衆国
アプリの使用期間:6年以上
2025年1月24日

Completely stopped transferring option data to our sales orders so we have to find a new app. Customer service has been unable to help us even though we have shown what is happening. They simply stopped responding to us. We even deleted the set and reinstalled it but to no avail.

Cars & CEOs
アメリカ合衆国
アプリの使用期間:4年以上
2024年10月11日

I spent hours installing Upcart for my Cart, and now Infinite Options app is messing everything up: Options aren't showing in the cart, prices are jumping all over the place, and checkout is unstable. This is crazy. Deleting the app.

My Store
ベルギー
アプリの使用期間:3日
2024年8月6日

Very difficult to use. Not really any good examples. Actually looking for more complex setups like user able to upload images. Will remove this from store. Sorry

Pyramidos Direct
アメリカ合衆国
アプリの使用期間:8日
2024年4月27日

Only issues with this personalization app. It isn't compatible with LITERALLY anything and support "cannot do something about it"...

What am I paying for then?

Go with another app if you have the choice you will regret installing this one

flawluxe
ドイツ
アプリの使用期間:6ヶ月
2024年6月19日

Doesn't work out of the box. Prices don't update when an option is selected. If you want to use an option with a price, you have to connect to an item and you can only use that item's price (no custom price / discount for it being an add-on). Even then, the price doesn't actually change - on the listing, the cart, or anywhere else once you've done so. You also can't hide the "option" item by unpublishing it or it won't work correctly. So you end up cluttering your cart with items that aren't relevant to customers and priced incorrectly as stand-alone items. It is laggy - front end and back end. Support is only available sometimes. Anything beyond the most basic functionality you must code through their API or pay someone else to code. I'm not sure what we're paying for.

Mechanical Keyboards
アメリカ合衆国
アプリの使用期間:11日
2024年6月10日

Never experience any worst app than this. Disgusting app and worst support service. Don't try it all otherwise you'll regret.

Elevatedfires
アメリカ合衆国
アプリの使用期間:2日
2023年6月11日

I disabled this app a year ago. It is uninstalled from my website. 2 days ago, the old options just magically appeared on my product pages and I cannot remove them. It is causing an incredibly poor customer experience, and creating an order fulfillment NIGHTMARE!!!!

Something Personalized
カナダ
アプリの使用期間:5年弱
ShopPad Inc.が返信しました 2023年6月12日

Hello team,
Infinite Options does not automatically install on your theme or leave any lingering code. Once the app is uninstalled, the options will no longer display. We have reached out via email a few times, so please respond to contact@theshoppad.com so we can assist with troubleshooting.

Annette (Director of Customer Success)

2020年10月13日

The App used to work very well, now there's a BUG, I can't create any new product sets, and there's no live support, it has been like that for 2 days, VERY DISSAPOINTED! if you release a product make a proper QA.

Tailored Canvases
アメリカ合衆国
アプリの使用期間:4年弱
2022年1月26日

Used to work extremely well, Currently I'm loosing money as the app has decided it no longer wants to include the additional charges to the product variants. Its also adding x2 of the product add-ons? Then advising the customers its out of stock.

West Coast Collarz
カナダ
アプリの使用期間:約3年