Infinite Options , 3,914 則評價
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This app is very difficult to set up options in and very time consuming to figure it out. There is no customer service number to call to get a walk through to set up.
I am very sorry that you have had a frustrating experience getting started with creating options.
Our customer success team is available through email 24/7 or live chat Monday-Friday 9:00 am - 5:00 pm PT. You can reach us directly on the app dashboard. We are here to help walk you through the app and answer any questions in real-time. We look forward to helping you feel comfortable with creating options.
Annette (Director of Customer Success)
Used to work extremely well, Currently I'm loosing money as the app has decided it no longer wants to include the additional charges to the product variants. Its also adding x2 of the product add-ons? Then advising the customers its out of stock.
The app is a great idea however in real world it doe not function well. It constantly disconnects and stops adding products to the customers carts even though the products are clearly checked. We have had multiple talks with them and the issue keeps persisting. They will fix it and then it doesnt work again. We dont know whos fault it is or why this keeps happening but we are losing thousands a month because of this issue to include customer service complaints where the customer thought an item was supposed to arrive, If this issue gets fixed we will consider updating this review
HI DezLin Team,
I am very sorry that you experienced a continued issue with bundled products.
Our support team was able to assist with additional troubleshooting to resolve the issue. If you continue to experience any other issues with orders or update your theme, please notify our team immediately so we can help.
(-Annette, Director of Customer Success)
Dishonest company, sending out false emails to fill out the survey in exchange for one of their free apps for a year.
They fail to mention you actually get entered into a competition which they did not state in original email
good for a couple menus but then stop working
Though initially helpful, the staff have become pretty unresponsive for real issues (outside of installation). We have had a bunch of issues with customer orders being able to checkout without having paying for their add-on items. And what can we do as a business? We can't really blame the customer for this, since it is our website. We are just out that money, which is frustrating. We are shopping around for another app, and until they figure out these issues, I wouldn't sign up for this app again.
lousy interface and process to implement - Way too cumbersome to implement if you need multiple pricing per variant . For 4 options and 200 variants with different costs the effort is over 1000 operations - Per Product!
I wasted HOURS installing/uninstalling the code snippet, changing the display option selections, disabling quick shop, editing the cart labels ect and still couldn't get it to work. Extremely frustrating and disappointing. One word: VELA. I did in 5 minutes on a free app what I couldn't do in 5 hours on a paid app. This may work for your theme but it certainly didn't work for mine.
kept glitching when I was trying to set it up
Not user friendly for me. The educational video (with the woman) was not beneficial: she went entirely too fast through the steps, but topping that was her language and speech quality which was very hard for me, personally, to understand. I was on chat with support for quite awhile yesterday, first with someone who was awesome , but then someone else took over and the communication lag time was sooo long in between revisions, that I think he got frustrated and quit responding. I wish I could get those hours that I spent struggling back...
This might be a good app for others, but it certainly wasn't a good fit for me.