Shopacado ‑ Volume Discounts

Support is pretty terrible. Had some issues with the upgrade and Nivi did very little to help and was clear that she didn't even pay attention to what I was saying in chat. Last problem I had was a simple border issue (wasn't showing up correctly) with the discount table and she said she was looking into it and then never heard back.

Update: So, after the upgrade, this app will no longer stack with other product discounts. I have items that cannot be discounted so I need to use product discount codes and not order discounts. It's a shame since this worked perfectly fine before the upgrade. Once again, Nivi was not very helpful and clearly didn't bother to really read what I said.

Be careful with this app - it worked fine for us for years but this black friday we tried to use it and the app has been updated. It only really supports 2.0 themes. The app wasn't working exactly as it should, so reached out to support. They refused to do the upgrade for us, insisted we changed the theme code. Everything went wrong and they were unable to fix it. After few hours of wasted time in the middle of our promotion which is live to customers we had to cut our losses and switch to another solution. The support team is very lacking!!

Terrible service, i wanted to speak with them about solutions to my issues and they would just give short answers telling me to do things that wouldnt give me any direction on whats possible and if the solution will even work.

Great idea but.....I have two clients using this app, it has conflicts on both installs and Shopacado won't really help you fix anything properly unfortunately. I've worked with many Shopify app dev's which will jump in and fix you, that's not happening here.

It's a great idea but it seems like Shopify is too locked down to create a decent bulk discount app.

I'm currently waiting for help from support again but I'm not holding my breath.
The app is totally unusable at this point, my client is stuck and can't sell 20% of their products because their bulk discount is buggy and won't work in checkout.
My two developers are pointing at Shopacado for the fix and don't want to touch it. I may bring in a senior dev to build something custom instead as a last resort. Sad this is working out so poorly.

This app used to work very well. I was very happy.

Untill this Novemer '24. I wanted to use the app again for Daily December Deals on collections.

After a first quick help where I let them know I was happy for their fast reply, they asked me to leave a review. I did a 5 star based on the fact it always worked.

After that I did not get my new offers working correctly and help was taking forever.

Now the table with the volume discount of an deal that has already been deleted (as never worked) is still on hundreds of products... and they cannot fix it instantly.
Also the discount did not show, only after refreshing page which is confusing for my customers as they think it does not work.

They are not honest in telling that they are facing problems in general.

So I am waisting my time waiting for them to solve it as it has nothing to do with my store but with overall stores now I read the reviews.

So sorry guys. Your app was fab... but now really is not anymore.

Review 3: Update additional downgrade: If I could give this tech team a -20 I would. In addition to the as low as price not working, we have asked them repeatedly to assist us as the app broke our dropdown cart and cart bubble count. So customers were adding things to the cart multiple times because nothing happened and the count stayed at zero until you opened the cart to see if anything was added. We found a great app that works with Shopify and doesn't break our cart or cart counter. I am sorry we waited so long for Shopacado to provide absolutely no help in solving what was most likely a simple code edit to a basic Shopify 2.0 theme.

Review 2: Have to downgrade my original review. We ran an "update" provided by SHOPACADO that was supposed to bring code up-to-date with Shopify 2.0 and it broke our discount calculations. The as low as" price and discount dollar amounts stopped refreshing when the variant options were updated. I have been waiting for weeks for this to be fixed and nothing. We had to take the information off of our product pages because the discount amounts shown are incorrect, so not getting the full use of this product.

Review 1: Five stars! We have been using this app for a year now and it has been working consistently well. Whenever we need support with settings or setup, their customer support is quick to respond and always very knowledgeable about the product and how to make it work for you. I would not hesitate to recommend this Shopify app and this company.

i have used this app for years but now the new upgrade is interferin with other coding on my site :( we have reached out to help multiple times regarding the issues but they just “forward to developers” then never follow up.

Sorry, i am editing my last review. After various plugin updates , unfortunately i didn't find that how much this plugin is adding revenue in our revenue stream. I ask this question in chat in plugin support but they failed to reply. Currently no reports or anything is there so this plugin is a question mark.

Catastrophique, ça fait + d'une semaine que j'attends qu'on s'occupe de mon problème. J'ai plus de 80 clients qui se plaignent que ça ne fonctionne pas et je dois tout gérer car à part me dire "nous avons prévenu nos développeurs, il reviens vers vous rapidement" ils ne font rien d'autre. Des mois et des mois que je paye leurs application pour rien.

APP NOT RELIABLE, IT MADE ME LOSE THOUSANDS OF DOLLARS, BE CAREFUL.
The app used to work fine but somehow it gave way different discounts that the ones I set up, giving away products for cents where that was not what it was set up. I disabled the app and the thing went on. I LOST THOUSANDS OF DOLLARS because of this unreliable app, and the worst thing is that support DID NOT HELP actually pretending that this was not their fault while it is obvious. I have all the records.
Use at your own risk, if you use it you need to check every single order