Shopacado ‑ Volume Discounts

Horrible app! Mind you- they push you to write a review the very first day you get the app. No wonder there are so many 5 stars. I have lost so many sales due to this app. I was using the Buy More Save More volume discount function. The app was live on my store and every other customer was getting the discount. I had multiple emails asking why they didn't receive the discount on their order. (what a nightmare) I was on chat with customer service for a total of 6 hours in 3 days. They are very responsive but are no help at all. The app people blamed my customer's internet for the discount not going through. I totally regret ever downloading and installing this app.

I was talking to the customer support person Ravi for the entire week this week and she still failed to fix my problem. The app will not work with different currencies.

There is no YouTube Tutorial, also, waiting time for Customer service is not always "under a minute" as stated in their chat box.

My Initial review was 5 Star - but as soon as I Submitted my review - these guys showed me their real side. If you have other apps installed - download this app with Caution.

Still waiting over an hour for responses, when their SLA is much lower. Discount did not work at all for customers. Code is not editable on our end.

The developers of this app were really awesome! There were some issues with integration as I had Shopify's automated discount running as well. The developers were there to assist me within minutes on a Saturday afternoon! UPDATE: Ok I have to say I am super disappointed by this app. It can't do the math properly, and I'm told that this is a "Shopify" limitation?? What use is a bulk discount app that can't calculate properly.

I installed and it was just blank. TRASH you want me to write more but you unfortunately just lost a sale. Sorry for the harsh words. FIX IT

If there was a 0 star option I would give it that. The customer not helpful at all, only replies when they want to. Very pushy when it comes to reviews. Was asked to leave a 5 star review by 2 different customer support agents on my first day of using this app. Lot of bugs with the app as well. Initially the customer service was superb. Mostly replying within a few minutes but on my second day of use I waited over an hour but still not reply. The estimated reply time was set to be less then 1 minute. Very disappointed.

The app doesnt do what it should be intend to do. Numbers are wrong way round. Seems like the app is made for Arabia where peop[le read from right to left. Customer service is poor and they keep on telling me the issue is fixed now, while i keep on showing them it is NOT fixed. Then after 2 days they told me that their app cannot do what i want, neither will any other app be able to do this. Here is the joke: What i wanted is people buy 3 products and they get discount. Buy 7 and they get more discount. Sounds like what this is about huh? Not this app. I dont think that they are even sure what their app is supposed to do.

I wanted to have a bulk discount for one product, after adding only one product to the selected products I get orders for items 1/4 of their price because of this app...