PODbazi: Tshirt Product Design , 75件のレビュー

総合評価
4.2
評価レベルごとの件数
  • 評価の76%は5つ星です
  • 評価の9%は4つ星です
  • 評価の5%は3つ星です
  • 評価の0%は2つ星です
  • 評価の9%は1つ星です
編集日:2023年6月11日

ZERO stars, although the system doesn't allow it.

Let's forget the fact that I downloaded this program hoping it would be a suitable match, based on reviews saying that it worked. But when I downloaded it, the error came up that I needed to activate it with my theme. I tried this several times. I then reached out to customer service. Someone responded right away and told me that I should disregard the error, that the system was set up correctly on my theme. So I asked if they could help walk me thru how to make a product. Their response was that they already made a sample product and I could copy theirs.

I was still curious why the error was showing that it needed to be activated if it was already activated. He said I should wait and someone would reach out to me right away and inform me that the code has been corrected so that the error wouldn't show anymore.

3 days later........someone contacts me and said they need MORE access to my back office because the access I granted them (based on their request), wasn't enough.

At this point, I am 3 days into a 10 day trial and losing time that I can't get back. So I told them I am no longer interested in their "assistance" and I am deleting their program.

Once deleted they sent me an email asking if they could help and offered other apps. I told them no I wasn't interested in anything else from them. Their response was they didn't want anything from me. They were VERY rude in their response, acted like THEIR lack of communication was somehow MY fault. They lost my business because when I have an issue, I expect a reponse quickly, not days later. I wouldn't do that to my customers, so I wouldn't expect others to do it to me.

They claimed that I contacted them at 2:26am and they responded at midnight. Even if that were true, why would it take them almost 22 hours to respond? I told them I am not interested in staying up all night to communicate with them. They stated that they aren't either (then why would they wait until midnight to respond to me)?

If you are looking for good customer service, I recommend going some where else. My search is still on for a WORKING app...this one couldn't even get out of the box

Here is the emails between us, and you decide whether you want to do business with this type of company.

Shopify Apps Install
9:37 AM (46 minutes ago)
Please provide the edit theme and all other required accesses because our experts tried to check the issues but could not work properly because of your not prop

Shopify Apps Install
9:38 AM (45 minutes ago)
Please provide the edit theme and all other required accesses because our experts tried to check the issues but could not work properly because of your not prop

Rite on Time Design
9:45 AM (38 minutes ago)
I have no idea what you are asking for. But at this point, we have already lost 3 days of our "trial" so I will not be using this app as there will be no time for me to even try it.

I will be deleting it today

Shopify Apps Install
9:58 AM (25 minutes ago)
Hi Julie, We are really very extremely sorry for all the inconveniences. Please try to understand that we replied your messages from 02:26 at midnight

We were awake all night for support and our experts informed us they need time to fix but they did not inform us about your required accesses up until now.

Please check the red marked screenshot where our experts need access without which it's completely beyond our scope to do anything

Rite on Time Design
10:00 AM (22 minutes ago)
This has been going on for days, and one of your people at one point said "oh it is working fine, don't pay attention to that, we have it all set up" when clearly it wasn't. I am really not interested in staying up all night for you to "fix" what clearly doesn't work. I sent these messages DAYS ago, and not at 2:26 my time. And when I was doing this, someone was contacting me at that moment.

Shopify Apps Install
10:04 AM (19 minutes ago)
Whatever is best for so best of luck with you not being interested in staying up all night because we also don't need this kind of customers :)

Rite on Time Design
10:07 AM (16 minutes ago)
Maybe next time respond sooner than 3 days later.

Shopify Apps Install
10:09 AM (17 minutes ago)
to me

Maybe next time try to become a good human being by being interested in staying up all night first try to become a good human being then think about replying to emails :)

As of today's date, 6/11/23, no one has reached out to me regarding this app or any other communication from your company. So I am not sure what email address you have tried to contact. But it appears it was not mine. That is ok, since I deleted your app the other day and haven't even tried to use it again.

ROTD Crafter's Corner
アメリカ合衆国
アプリの使用期間:2日
SolverCircleが返信しました 2023年6月10日

Hi Julie,
We are extremely sorry for the miscommunication from the Live chat team. We will rectify your issues as the TOP PRIORITY and will also adjust the trial period for your store due to the days lost in miscommunication. We are also taking all necessary actions against the person who made such miscommunication. We have sent you an email and waiting for your reply and sorry for all the inconveniences.

Please feel free to drop us an email to pm@solvercircle.com to give us another chance and we will resolve any and all issues for your theme immediately.

Please accept my apology on behalf of our whole team once again and we are eagerly looking forward to your email.

Best Regards
Nasif
COO
solvercircle.com

2014年12月11日

The custom design studio is awesome.

There was a hitch with the installation, but the developer helped us get it ironed out right away. The support is excellent.

I highly recommend this app if you need custom-designed products.

Industrial Floor Tape
アメリカ合衆国
アプリの使用期間:5年以上
2015年4月5日

Wonderful software, thank you very much. Cliparts management is very easy, and there are many features (front / back, multiple selection, great admin). Moreover, Customers are able to customize products from mobiles or tablets. I'd recommend for anyone who owns a webshop with customized products.

Faire Part Magnet
フランス
アプリの使用期間:5年弱
2015年6月26日

The product is exactly what I have been looking for. The service is a 10 out of 10. Emails were answered on a timely basis which saved me a lot of stress. Changes were made on time, and correctly. Communication was excellent. I would like to that Solver Circle for a great product and outstanding service.

Phil
Las Vegas, NV
USA

Coolcondoms
アメリカ合衆国
アプリの使用期間:3年以上
2015年4月10日

We had a unique situation where we needed this app installed on 2 stores with the exact same settings and products. Support helped us get that done quickly and efficiently.

The app works great for our needs. I highly recommend it.

5S Warehouse Floor Tape
アメリカ合衆国
アプリの使用期間:3年以上
編集日:2020年3月24日

I am not good at developing website, they support everything that I need.
I requested some specific modification of app 1 year ago. They provided it for free. And now I want to change some features of app. Their service is so fast and excellent. I recommend this app for Tshirt Prining in the small business.

JooniForm
アメリカ合衆国
アプリの使用期間:約3年
2015年3月31日

Thank you very much for your quick answers and installation, the app is great!

Bal De Famille
フランス
アプリの使用期間:3年弱
2015年11月24日

Amazing app, excellent customer service & great value!
This app is not to be underestimated, the possibilities are endless.
A truly professional & talented developer with a real 'can do' attitude.
We opted for additional customisations & they modified the app to our exact requirements at a VERY reasonable price.
Including customisations to the app, the cost is very competitive with similar apps &, for our store, it offered better functionality.
The customer service is outstanding & communication was fast & efficient.
We would highly recommend this app & the developer.

Name Factory
オーストラリア
アプリの使用期間:2年以上
2015年3月2日

These guys are great - app is easy to use (if you can do some simple Photoshop on your graphics ) and the advice and support is 100%.

I was quoted over 20k 2 years ago for something similar, so i am highly delighted.
Support was quick and 100% effective i have no hesitation is recommending this app and this company.

Housesignbuilder
イギリス
アプリの使用期間:約2年
2019年3月8日

They have been very helpful with installing the app on our store DG Custom Graphics. I had to rebuild the theme on my site because Shopify said the old theme I was using would not support sub drown menus. The app developers for Tshirt & Product Design Studio have been very helpful in getting us back up and running. Advice I would give to other shop owners is be careful with the apps you install. I found out today from Shopify that one of the apps is affecting the drop down menus when you use a cell phone. I think in the past that may have been what happened when this app was not functioning properly and they were good at getting it back up and running.

DG Custom Graphics
アメリカ合衆国
アプリの使用期間:2年弱