レビュー (75)

総合評価
4.2
評価レベルごとの件数
  • 評価の76%は5つ星です
  • 評価の9%は4つ星です
  • 評価の5%は3つ星です
  • 評価の0%は2つ星です
  • 評価の9%は1つ星です
編集日:2023年6月11日

ZERO stars, although the system doesn't allow it.

Let's forget the fact that I downloaded this program hoping it would be a suitable match, based on reviews saying that it worked. But when I downloaded it, the error came up that I needed to activate it with my theme. I tried this several times. I then reached out to customer service. Someone responded right away and told me that I should disregard the error, that the system was set up correctly on my theme. So I asked if they could help walk me thru how to make a product. Their response was that they already made a sample product and I could copy theirs.

I was still curious why the error was showing that it needed to be activated if it was already activated. He said I should wait and someone would reach out to me right away and inform me that the code has been corrected so that the error wouldn't show anymore.

3 days later........someone contacts me and said they need MORE access to my back office because the access I granted them (based on their request), wasn't enough.

At this point, I am 3 days into a 10 day trial and losing time that I can't get back. So I told them I am no longer interested in their "assistance" and I am deleting their program.

Once deleted they sent me an email asking if they could help and offered other apps. I told them no I wasn't interested in anything else from them. Their response was they didn't want anything from me. They were VERY rude in their response, acted like THEIR lack of communication was somehow MY fault. They lost my business because when I have an issue, I expect a reponse quickly, not days later. I wouldn't do that to my customers, so I wouldn't expect others to do it to me.

They claimed that I contacted them at 2:26am and they responded at midnight. Even if that were true, why would it take them almost 22 hours to respond? I told them I am not interested in staying up all night to communicate with them. They stated that they aren't either (then why would they wait until midnight to respond to me)?

If you are looking for good customer service, I recommend going some where else. My search is still on for a WORKING app...this one couldn't even get out of the box

Here is the emails between us, and you decide whether you want to do business with this type of company.

Shopify Apps Install
9:37 AM (46 minutes ago)
Please provide the edit theme and all other required accesses because our experts tried to check the issues but could not work properly because of your not prop

Shopify Apps Install
9:38 AM (45 minutes ago)
Please provide the edit theme and all other required accesses because our experts tried to check the issues but could not work properly because of your not prop

Rite on Time Design
9:45 AM (38 minutes ago)
I have no idea what you are asking for. But at this point, we have already lost 3 days of our "trial" so I will not be using this app as there will be no time for me to even try it.

I will be deleting it today

Shopify Apps Install
9:58 AM (25 minutes ago)
Hi Julie, We are really very extremely sorry for all the inconveniences. Please try to understand that we replied your messages from 02:26 at midnight

We were awake all night for support and our experts informed us they need time to fix but they did not inform us about your required accesses up until now.

Please check the red marked screenshot where our experts need access without which it's completely beyond our scope to do anything

Rite on Time Design
10:00 AM (22 minutes ago)
This has been going on for days, and one of your people at one point said "oh it is working fine, don't pay attention to that, we have it all set up" when clearly it wasn't. I am really not interested in staying up all night for you to "fix" what clearly doesn't work. I sent these messages DAYS ago, and not at 2:26 my time. And when I was doing this, someone was contacting me at that moment.

Shopify Apps Install
10:04 AM (19 minutes ago)
Whatever is best for so best of luck with you not being interested in staying up all night because we also don't need this kind of customers :)

Rite on Time Design
10:07 AM (16 minutes ago)
Maybe next time respond sooner than 3 days later.

Shopify Apps Install
10:09 AM (17 minutes ago)
to me

Maybe next time try to become a good human being by being interested in staying up all night first try to become a good human being then think about replying to emails :)

As of today's date, 6/11/23, no one has reached out to me regarding this app or any other communication from your company. So I am not sure what email address you have tried to contact. But it appears it was not mine. That is ok, since I deleted your app the other day and haven't even tried to use it again.

ROTD Crafter's Corner
アメリカ合衆国
アプリの使用期間:2日
SolverCircleが返信しました 2023年6月10日

Hi Julie,
We are extremely sorry for the miscommunication from the Live chat team. We will rectify your issues as the TOP PRIORITY and will also adjust the trial period for your store due to the days lost in miscommunication. We are also taking all necessary actions against the person who made such miscommunication. We have sent you an email and waiting for your reply and sorry for all the inconveniences.

Please feel free to drop us an email to pm@solvercircle.com to give us another chance and we will resolve any and all issues for your theme immediately.

Please accept my apology on behalf of our whole team once again and we are eagerly looking forward to your email.

Best Regards
Nasif
COO
solvercircle.com

編集日:2016年1月24日

+1 same problem, they answer your questions with no solutions, very limited options, very limited app.

American Dye Sub
アメリカ合衆国
アプリの使用期間:1日
2015年7月24日

I love this app so much and the support team are 100%. The product complies with all the provisions and when I had any doubt the technical support fixed it in no time.
Very good and fast support !!! Highly recommended.

The Best i have ever deal with. Hoping to try your other Apps. Thanks for making this amazing App.

Piconcase
イギリス
アプリの使用期間:約1時間
2015年4月9日

I have requested an installation with a staff invitation to my admin panel , as it seemed a bit complicated to apply the installation instructions in The Symmetry Theme. I did not get any reply to the email the whole day and disappointed with the changes they made to the theme files and assets without giving a feedback to these changes. I had to upload my backup copy of the theme as it did not function properly and lost many responsive features. Really disappointing poor experience !!

Lebooqe لابوكيه
アラブ首長国連邦
アプリの使用期間:約22時間
2016年12月7日

Amazing customer service, and a great little app. :) Thanks guys. :)

Giftygiftz
アイルランド