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The level of support was exceptional. Min helped us set up all our rates after I had some trouble doing it myself. Mins communication was excellent and timely and took the time to answer all of our questions. This completely took the stress out of setting up our new delivery system and rates. Highly recommend this app, I still cant believe they did all this for us!
Five stars hands down. Our ecommerce site has been operating without an effective drop Shipping configuration. We tried another app and it couldn't deliver what we needed. Min guided us through the entire process and made it easy to understand. Min stayed the course and I greatly appreciate it the results are exactly what we had hoped to achieve.
Wow - searched for a long time to find an app to rate shipping and give customers reliable delivery dates. This app is more technical than others but has endless possibilities and the developer is there with you every step of the way. By far an away the best solution out there.
Just installed this app. Works great and customer service was fantastic. Helped every step of the way to make sure the app was installed and working correctly.
This app is simply awesome, I tried some similar apps (which were good I had no issue with them or their support teams) but this app is for both novicies and crazy power users like myself. The ability to craft a script tailored to you personal needs with proper AND/OR rulesets allows for almost unlimited possibilities, I've not played with their Macro tool yet as the Wizard system allows me to do what I need. Min at MZL has been a great help answering my questions regarding rule logic, I'm not sure if Min sleeps as I get answers almost instantly at all times. 6 out of 5 stars for this app. :)
The app is all code . Got charged two months for a service that never activated properly, and they clearly stated to me after requested a refund that they grant "no refunds under any circumstance"
Hi there, Thank you for your review, Apologies for the late response as we weren't able to reply to reviews in the past.
The app comes with a 7 day free trial, in the time you had the app installed you made no effort to contact support for setup assistance and did not setup the app correctly. As we are a subscription service, once the app is installed, the capabilities are provided for you to use, and therefore even if you do not make full use of it you will still be charged. Our terms and conditions which were accepted on install clearly states that we do not provide refunds.
The app truly has the functionality to do anything and has been a life saver in simplifying our logistics and preventing issues with customer services. I also cannot praise Min enough, she emails back within minutes and always understands your request and customises your zones accordingly as the nesting of zones can be a bit complicated at times. I moved to a new company that were struggling with their courier management and I knew instantly to download Bespoke and it solved their month-long issues within one day! Keep it up guys
Fantastic app and even better support! It's very flexible in terms of shipping requirements, and our app was up and running in a matter of hours thanks to Min. Would highly recommend.
After emailing Min my request for a customization to his App, he immediately sent back the solution - and it worked perfectly right away. I could not give a higher review for any App or developer!
Wanted to charge $100 for setup but also could not guarantee that the setup would give my customers free shipping based on customer tags.
Hi there, Thank you for your review, Apologies for the late response as we weren't able to reply to reviews in the past.
There are certain limitations with Shopify's APIs which will restrict the reliability of the customer tag detection, although this works well in most scenarios and 99% of customers won't experience any issues, there will still be scenarios and specifics with your individual setup in which this won't work correctly. We like to be upfront with any issues before setup, unlike with other apps where you will be told about it after using it. You weren't charged for anything as we didn't proceed with your setup.