CustomCat: Print on Demand

JT thanks for the great seller support as always. CC has very fast turnaround time and great quality products..

Best app in the world! Mr. Mike B is an amazing professional. Thank you sir, for walking me through the process and explaining how Custom Cat can help my martial arts school have more of an impact within the communities that we serve. Truly a God send for my school.

customer service is awesome and their customer service is even better. And that's the only reason you need to join. This is a great app to use for your online store.

I just tried setting up CustomCat on my Shopify account and had a bit of an issue. I sent an email describing the issue and received a quick email reply from Brett, including a phone number to call if I had additional questions or concerns. I called the number and spoke with Brett directly and received great direction on what steps I need to take to resolve the issue (including how to videos on CustomCat's website.) It is really comforting to know you can call and speak to a live person. Down time is lost business time and it is great to get a quick response! Thanks!

I used CustomCat to help me with a small fundraiser. No job too big or too small for this ‘Cat. They gave me expert advice and perfect support to help me meet my goals. Quick communication and fulfillment. Very grateful for Custom Cat!

Slow customer service response times. (Often took more than 7 days to respond even after I follow up). They recently updated the app, so there have been a lot of payment related bugs.

very prompt and helful service all questions answered with full clarity thank you for you help and excellent customer service JT.

Do not recommend. The jobs are inconsistent and customer service is trash. If you do reach out to customer service, be prepared to be sat in the queue. They DO NOT respond in a timely manner. Jobs will come back with graphics in the wrong spot, too small or the ink colors already faded or not consistent with your actual design.

Yo, my prints are garbage! Supreme logo bite print on dark tees, the shirt shows thru a LOT on white. These guys don't lay a base down. The graphics have white borders on some. The pre-treat they spray on the DTG shirts are so heavy that you can notice the discoloration. Not worth saving a few bucks if you're really trying to start a quality brand. My Epson printer at home does a better job. I am moving all my stuff away from these "cats". I really wanted to like them too since they're in the Motor city, but I can't stand behind my products with their printing. Get SAMPLES!

*Edited, to be fair, The smaller sizes, S, M and Kids size prints look decent. But since they limit their files to PNGs, etc and not vector files, when they print on larger shirts they don't look good.

A competitor? Come on, If they let you post pictures I would send them. The print on an ASH tank came out washed out. I have the same print from a different POD provider and it's clear, bright and concise.

Embroidery? It's a joke. Basic embroidery on a Dad hat, Supreme looking design, horrible.

https://photos.app.goo.gl/cyGyLCsYuLNVmpcx9

Product after product with issues. Colors nowhere close to submitted artwork, prints off center. 7 of 8 items on last order were flawed. Customer service is slow-to-non-existant. Made me jump through hoop after hoop and each time they admitted the print was sub par. Still argue about refunding me. No longer worth the effort. I only wish these reviews allows submission of photos to show the final products. I'm sure CC is thrilled thats not possible.
Placed sample orders with Printful and the quality was night and day. The colors with printful were way more accurate and print location was spot on. Posted a blind comparison in the CC users forum and was removed from the forum. Beware before hitching your POD business to Custom Cat.