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5 Stars for CustomCat. My orders get shipped within 3 business days. The attention to detail, logistics, and quality of the products are amazing. I feel confident in CustomCat fulfilling my orders for the holiday season.
This is best app fulfill POD product. Best support and love customcat. Very quick support and fast shipping. Thank you
Highly recommended. We have tried several other fulfillment options but CustomCat is absolutely the best! They have the fastest turn around for product fulfillment, the largest selection and the quality is always first rate. Any questions we have are immediately by their staff. Keep up the great work!!!!
Darryl G - All Printed Things
Great app and great people behind it! Spoke with Mike earlier and he was a tremendous help explaining the various, resourceful features Custom Cat offers. Looking forward to working with these guys long term!
Have bulk upload,this other POD service providers do not have! Fast order processing time with tracking number. I propose Customcat is a major manufacturer for my business.
I love this company ! Nothing is better than being able to pick up the telephone and talk to someone if you have a question. I was able to do so before I installed the app and after. They pull their orders every 2 hours and they simply make entire process a smooth one.
We have many customers who receive items that we do not even offer from CustomCat. Many customers do not receive the items at all. Many customers report that the print washes off after one wash. Don't even try to reach out to customer support, it's pointless. After selling 3000 shirts through CustomCat, this will be our last year using their service.
UPDATE: When we requested refunds for the countless amount of misprints/unshipped orders, this was Custom cat's response:
First of all, I actually do get to make that decision. This is our policy. We have a 100% replacement policy. We made an exception to this for the holiday season for unique orders. Second of all, I hope you understand that this is a partnership here. We expect you to give respect to us just like we give respect to you. This is a professional, mutually beneficial business relationship. Thirdly, to reiterate, I HAVE refunded you for this order. Starting next week though, we are back to the normal replacement only protocol. You also, normally, need to provide us with a picture of the defective garment.
If you do not understand this policy, I would have you STRONGLY reconsider working with us, because if you dispute charges because you want to and you disregard our policy on refunds, we have the right to close your store down.
Brett
Hi. I am sorry you experienced this. We are very proud to operate at a 1% replacement rate so for every 100 order you may or may not get one order that needs to be replaced. Although, we are always working to bring this number down due to improved processes. As for customer service, we have a support team AND a customer service team. Both teams will respond to you in no more than 24 hours (48 around Christmas time).
I'm fulfilling via CSV file. Great app, the support service is amazing :)
Not yet has eBay connect integration, please add more integration connects.
This is best app for fulfill POD product. Best support and low basecost. Very quick support and fast shipping. Thank you so much
This is best app for Fulfillment POD product with high quality and low base cost. The customer service behind CustomCat is amazing. Very good and fast support and Easy set up and use. If you have any questions or difficulties they will help you and do so quickly and professionally. Thank you to the entire CustomCat team.