CustomCat: Print on Demand

I just called customer service to ask a question about my 1st purchase on my Shopify store (yah). He explained everything clearly and showed me how the check the status of on order inside the Customcat app, and I was able to see my order, the tracking number, the base cost, and the shipping fees. I am very happy I decided to go with Customcat than one of those "other" fulfillment partners

I just called Custom Cat because I placed an order for myself that is over two weeks old. I spoke with Brett and learned that the mistake was mine because I had the wrong settings activated. Anyway, Brett took the time to help me fix the problem step by step and he also gave me some great tips for the future. It is so important it is to me that I get someone on the phone from Custom Cat and they help me work the problem step by step. Outstanding customer service as well as product and that's why I'm with Custom Cat.

Sean C

CustomCat has great customer service, and fast fulfillment times. The majority of my orders from last Christmas season were delivered on time. If anyone is looking for a fast and a reliable fulfillment partner, CustomCat is your best option.

We are new to Custom Cat. I called customer support today and had lots of questions for them since we are so new. Brett was awesome and very helpful! Thank you so much for all your help and support.

I had a customer order a product from me but then cancelled 6 hours later. I tried to cancel the order with CustomCat but it was too late. It was not their fault, they're just fast at their jobs. Believe me, that is not a bad thing...especially this time of year. One of their Account Managers called me back and helped me fix the issue. Being a new store and not selling very many shirts through them I thought I might just be written off, but they treated me with respect as if I were a big customer. That says a lot to me about how they value their customers....all of their customers. If you're looking for a print on demand vendor, I would highly recommend giving them a chance.

I am very new to Custom Cat but I am giving it 5 stars based on truly excellent customer support.

Custom Cat is by far the best fulfillment company I work with. They're better than Printify, Printful and all others. I'm working diligently on moving all things over. Great to work with, and easy to deal with. Turnaround is great, and they stand by what ...

I have been doing ecom for many years and used dozens of POD suppliers and apps. Customcat is my #1 app for many of my best-selling products, especially when it comes to personalizing items.
I never had any issues with them and customer support is awesome. I can guarantee they will go out of their way to sort out any issue you have.
Delivery times are great and -most importantly - their print quality is SUPERB! They deserve 5 stars for that alone.

I don't write reviews too often, but a few words on Custom Cat...
In the beginning we were highly skeptical about POD as a whole. Custom Cat made it extremely easy to understand and begin doing business, as we use it for our store on Shopify. In particular, Mike B. was instrumental in taking care us via customer service. The company is located in my hometown, so I was actually able to walk in and tour the facility...it's HUGE, and state of the art. They are really getting products out and ready for delivery in the fastest times that we've dealt with, by far. Anyway, highly recommended to the person that is on the fence or coming from another POD company for whatever reason. Hope this helped with your decision.

Customcat is one of the best PRINT ON DEMAND Company out there. Their printing quality is superb. they never let me down. all my customers receive their orders on time and i have never receive any return from my customers. If you are looking for Print On Demand company to fulfill your orders try customcat and i assured you your mind will be at rest.