Recensioni (547)

Valutazione complessiva
4,2
Numero di recensioni per livello
  • Il 76% delle recensioni ha 5 stelle
  • Il 3% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 5% delle recensioni ha 2 stelle
  • Il 15% delle recensioni ha 1 stelle
Data modifica: 2 gennaio 2019

UPDATE: Only getting worse = Handling times have become excessive, with no explanation. Orders have taken Over 21 days and counting in fulfillment, won't allow cancellation of these orders, even though they are well overdue, but will tell you it's your responsibility, as you didn't pause the order before it started processing. Catch 22, The orders start fulfillment within a couple of hours of you ordering, so after that, there is no way to cancel, change or amend an order.

After discussing with other CC long term users via social groups, I have found i Am not the only one with these issues, a number of users are seeing a decline in quality of service offered by them. Customer service is much less active, not all you messages will get a reply and no very accommodating when it comes to problems.

Custom Cat used to be a great POD company, however recently they have been ignoring users issues. You can no longer receive returns if an item isn't delivered. You can't cancel orders, or when you try, they are still sent out and you will be charged. Address changes have now been limited to the original country.

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I have been using CC for almost 3 years and was happy until now. Since they have been making these changes (Late 2018), i have had to eat up over $200 in charges for items i cancelled, but were re processed and sent out. and now another order which i tried to change the address on, within a few hours, but got an email back saying they cant change the address so the items will be sent anyway. (Not very helpful) and the items will now be posted to no where, for me to pay another $45 to do so. (I gave an alternate address, but told they won't change it.)

Very unfortunate as they were doing so well. Just make sure you know their new policies, as you may find your cashflow, and profits being eaten up by order errors like these.

On the good side, they do produce good quality items and have a good selection of products to choose from, just a shame about the their recent customer service and lack of help on these issues.

That Merch Store
Stati Uniti
Oltre un anno di utilizzo dell’app
31 ottobre 2019

I love this app. This greatest for my business. Good Services and Excelent Support. High recommended for fulfill POD

Anymalis ©
Stati Uniti
Oltre un anno di utilizzo dell’app
25 gennaio 2019

Customcat is dope! Haven't received a bad product, prices are right, stitching is EXCELLENT quality. I started with Printful, but customcat is now my primary vendor. Keep up the good work people, because I'm depending on it! Thanks again

PugetSleet
Stati Uniti
Oltre un anno di utilizzo dell’app
10 maggio 2019

Nice app. Good upgrade. Fast shipping, low cost. Alex is also a lovely support; he's really helpful.

3kOutfits
Stati Uniti
Oltre un anno di utilizzo dell’app
31 ottobre 2019

The best partner app in two years. Good products, good quality. Support team is so cute & beauty, quick response.................................................

AweFam
Stati Uniti
Oltre un anno di utilizzo dell’app
25 maggio 2020

Good Service.
I have just printed it here for the first time, under complicated conditions of the COVID-19 epidemic, but orders were shipped quickly to my customers.

Atledpro
Vietnam
Oltre un anno di utilizzo dell’app
1 ottobre 2019

I signed up with Custom Cat because of the reviews. Now I am beginning to regret it. 1st I ordered shirts for myself just to check out quality. I received 3 shirts, 1 of which should have NEVER passed quality control. The printing was TERRIBLE and looked like the printer was running out of ink. I sent multiple emails, newer received a reply, replacement or refund. I just ordered 2 more shirts which according to the app my store cost should have been $16 each, but I was charged a total of $42. Even with the additional shipping cost, my cost should not have been over $38. Prior to this, I have had orders rejected because the item was no longer in stock, but I was never notified and had to issue refunds. On another order for embroidery, I had to refund a cap, because my artwork could not be used for the logo, although I have used the same artwork for local embroidery. Not sure why there is a 4.5-star rating if Custom Cat is doing business like this. If you are using them for your store, you better double-check what you are being charged on your orders and definitely need to place a couple quality control orders to inspect what you are selling. Battleship Beanery

Battleship Beanery Coffee
Stati Uniti
Oltre un anno di utilizzo dell’app
Bespoke Technologies ha risposto 3 ottobre 2019

When designing shirts with a front & back print, there is a $5 added cost for the second location print. We found no record of any inquiry from the May order you referenced for the shirt you felt was not up to quality. We stand behind our service 100% and have an amazing track record for replacing any irregularity. Can you please email me direct at mikeb@customcat.com so we can address the shirt you are referencing? I'm sorry but there is just no way we could embroider the logo as submitted in the order we had to refund. When we chat, I'll be happy to explain why and walk you through our POD embroidery guidelines. We can also be reached by phone at 844 874 8623. Thanks!

16 aprile 2018

The representative Joshua T. helped my business tremendously when I had questions about customcat. I had a great experience so far!

Patriotic Pump
Stati Uniti
Oltre un anno di utilizzo dell’app
26 ottobre 2017

Overall we've had a positive experience with CustomCat. The printing has been great so far and we haven't had any customer complaints. Shipping times have been reasonable and the pricing on their items is very competitive. Customer service has been great as well as they personally fixed the issues that we had with coding to fit our Shopify theme. The app is very easy to use also. Give them a shot!

For Grandparents Only
Stati Uniti
Oltre un anno di utilizzo dell’app
9 marzo 2020

CustomCat is a fantastic POD partner! They generally ship faster than anyone else I've tried, and their quality is great. On those rare occasions when there is an issue with a product, they take care of it quickly.

Crafter4Life
Stati Uniti
Oltre un anno di utilizzo dell’app