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Do not recommend. The jobs are inconsistent and customer service is trash. If you do reach out to customer service, be prepared to be sat in the queue. They DO NOT respond in a timely manner. Jobs will come back with graphics in the wrong spot, too small or the ink colors already faded or not consistent with your actual design.
Thank you for your review! We're sorry to hear that your experience with us has not been the most positive, but I hope we can improve it moving forward!
We stand behind our service 100% and will replace any irregularity. We're not perfect but we do own our mistakes and make it right. Please be sure to use the envelope next to the order info in your processed order dashboard. Our team responds to active sellers who request day to day order related help quickly. You'll get a much faster response than sending to the support group who handles sales and technical assistance. Sorry for the handful off issues but we always want to work with you to make it right and were proud that over 98% of the overall orders we ship are issue free!
If there's anything we can help with or if you have any concerns, feel free to contact me directly at jt@customcat.com anytime!
CustomCat really works very badly. An order of more than 1 month does not ship. When contacting support is only answered through the loudspeaker, there is no responsibility. Continuing to ship orders but after more than a week still not shipping orders. In addition, continually deduct 2 times for each order while the system records once, asking support is shirking responsibility.
Indeed, CustomCat is too bad, too disappointing about how it works and supported.
Product after product with issues. Colors nowhere close to submitted artwork, prints off center. 7 of 8 items on last order were flawed. Customer service is slow-to-non-existant. Made me jump through hoop after hoop and each time they admitted the print was sub par. Still argue about refunding me. No longer worth the effort. I only wish these reviews allows submission of photos to show the final products. I'm sure CC is thrilled thats not possible.
Placed sample orders with Printful and the quality was night and day. The colors with printful were way more accurate and print location was spot on. Posted a blind comparison in the CC users forum and was removed from the forum. Beware before hitching your POD business to Custom Cat.
I got 2 orders but only ended up for me refunding them because custom cat did not receive the orders on their end. Also, when I tried placing a manual order from my portal, their payment processor would not accept my payment whether I use Paypal or a credit card.
The app is easy enough to use and they have a good array of products, but their print quality in TERRIBLE. They put so much starch on the fabric that the ink just bleeds everywhere. Then they shove it in a bag without letting it dry and the prints get stuck together.
I’ve used several drop ship printers and Customcat is, by far, the worst.
Thank you for sharing your feedback with us! We're truly sorry to hear that your experience hasn't been great, but we hope to improve it moving forward.
We'd like to ensure the quality of the products, as well as our services, are up to CustomCat's standards. I noticed our team is already in contact with you about the product quality concern.
If there's anything we can help with or if you have any concerns, feel free to contact me directly at jt@customcat.com
The design creation is EXTREMELY time consuming. You have to download their templates to use. It would be really nice if they had design software built into their app. These extra steps mean I'd have to charge exorbitant fees to my clients for their products in order to even make any money.
I have ordered 3 production apparel items and yet to have a good experience with them. Their product line is sub-par and the print quality is rather poor (you get what you pay for - cheap cheap). Printing is inconsistent and off register. Each order has taken 3-4 weeks.
I just received my product samples today and I'm really disappointed with the quality :(
1. The colour of the fabric seems to bleed through the design, so the parts that are meant to be white take on the colour of the fabric underneath.
2. I ordered a Gildan Ladies 100% cotton T-shirt but the material was very rough and almost had a cardboard texture to it. It is also boxy and not slim fitting at all like shown in the mockups.
3. The tag on one of the T-shirts is completely dried up and you can't make out what it is saying at all.
4. The placement of the logo on the tank top is completely off. It is meant to be on the left pocket area but it's on my tummy area. On the mockups the placement looks fine but not on the actual product.
I have read all the other 1 - 3 star reviews and I agree with a lot of what other people are saying about the customer service. It takes them days to respond to you if at all...
I feel like if you want to build a long lasting brand you shouldn't use custom cat because of their unreliability. There are so many cases of the same thing happening time and time again with CustomCat so I definitely think that it's a problem that they can't deliver what they promise.
I will probably be looking for other POD companies. Really disappointed because I need to push back my launch date now :(
Hi! There is a lot to unpack here. I am not saying that there was not a screw up on your only order, but I assure you this is the exception, not the rule. First off, we have amazing customer service. They work all work week and the occasional weekend (busy times) and we will ALWAYS replace an order for free if the shipment has any issues at all. You just need to email us at our support line. I couldn't find any emails from you, but if you contact us, we can look into the underlying issue. Also, the Gildan Ladies 100% cotton T-shirt is one of the most popular SKUs world wide. If you dont like the feel of this SKU, we have thousands of others you can choose from.
I am an advanced user, but this app is horrible. I accidentally processed an order, contacted customer service, and placed another order. However, the canceled order still shows in process 4 days later (that is canceled) and the second order is no where to be found. I find it very hard to contact customer service and trying to process manual orders is a nightmare.
Hello! I see our support cancelled and issued a refund request within 6 minutes from the time the order you accidentally submitted was processed. Thats good because we often ship orders the same day they are processed so I'm glad support was so quick to help. The next shopify order ( 1056 ) did not have CustomCat as the vendor so it could not process. Please click the manual orders tab in your navigation to view info about orders you placed manually through the app. Your shopify orders show in your account dashboard under view all but manual orders placed through the app live in the Manual Orders tab. I'm Mike Blotkamp and I'll give you a call today to clarify any questions.
About 50% of our orders were printed incorrectly...Some were crooked, others placed in an incorrect position. Customer service was very hard to deal with. Our entire experience was so bad that we would not promote the sales of our shirts. The errors were not on our end with the printing problems. We wasted a lot of money waiting for CustomCat to get the printing problems fixed. Just when we thought it was fixed there were more horribly printed shirts. It was so bad we had to call every single customer and ask if their shirt was printed correctly. You talk about time consuming. We had NO faith in the product through CustomCat. We wasted not only money, but a lot of time that we could have been building a strong customer base. We have found an EXCEPTIONAL t-shirt print company. Please don't waste your time with this company.