CustomCat: Print on Demand

I've used this app for 5 months. The quality of the apparel is great to me so far. The sizing seems a bit off. Larges fit like mediums and 2xl fit really bigger than the actual size. I gave it 2 stars because communication is just horrible. As a business who wants ppl to utilize their app, you would think that customer satisfaction would be a priority. It took a month one time for a response, 3 weeks, and 2 weeks. Every single rating lower than 5 star, ppl are complaining about the same thing, POOR CUSTOMER SERVICE. When will this change custom cats?? I have a order inquiry still unanswered. I am missing 2 hats and a jeans shirt out of my recent order. My other recent order is missing 1 youth hat, like what the heck?? I am definitely searching for another app that can meet my needs. I LOVE PRINTFUL! Love that they have a online customer service where you can chat with a live rep, their app is dope, and they respond to emails right away! TAKE NOTES CUSTOM CATS!

Fast delivery, good product quality. Customcat has a dedicated support team. Always a reliable choice in platforms

I sell a fair amount of shirts using Custom Cat.

The system works well for me overall. For T-Shirts the turnover is fast, but sometimes there are delays with items other than standard Tee's. This can be frustrating as there is really no way to talk to anyone in the company other than Customer support, who really aren't able to help. Nowadays people are just spoiled by Amazon... they get really antsy if they have to wait 3-4 days for something to ship.

Overall, I would be very happy with the system and company if the print quality were better. The fact is, the print is just not at the level of quality you would see selling in a retail setting, (other than perhaps a discount type store). Quality control seems to be a weak spot.

As a seller, I really want to sell things I myself would be happy to buy, and in all honesty I can't say this is the case frequently with Custom Cat. I get a fair amount of returns where there's not really anything 'wrong' per se... just a general disappointment with the overall look of the print...and when I see the returned item, I'm in full agreement with the customer... it just doesn't look as good as it should.

To be fair, I've had the same issues with other printers. I almost feel that maybe POD just isn't quite ready for prime time. But there are times when it actually looks good. I would almost be willing to spend an extra buck or 2 for a 'premium' print where they aren't so stingy with ink coverage -- and had some QC in place. Since you don't actually see the shirts, You need to be able to trust that the merchandise is up to par.

I'm going to continue with Custom Cat, because the pricing is very competitive and as I've mentioned, the system works well for me. My only wish is the POD technology, or the machines/staff could produce a really consistently high quality product that I'd feel proud to sell to a friend. At this stage it's not quite there.

CustomCat is great There format saves me days compared to other POD companies that I have used. Customer Service is great.

Thanks
Todd

I used this app to fulfill for my customer and i love it. Fast shipping and high quality product. Thank you Customcat!

So far my experience with custom cat has been great. I was reluctant to try them at first because of some of the negative reviews, however my experience so far has been great.

We've processed about 10 orders with them so far and I am looking forward to many many more in the future.

TLDR: I love this company. I've had several months experience with them on multiple levels and they have rocked it out every time.

I was a little skeptical about using CustomCat as my primary DTG company when I first read their reviews. I'm really glad I took a chance,

I've been using these guys for several months. I've had many orders and yes, there have been a few glitches ( it's going to happen no matter where you go.)

I'm giving these guys a five star rating because I think they deserve it. I tried to use a few other companies and either creating your products is a nightmare or their pricing is ridiculous. I've attempted to create products with just about every single company out there at the moment, and I kept coming back to CustomCat.

Pricing is amazing. I'm only using the Lite version and I'm still getting great margin and having room to test different price points and offer some sweet discounts and still come out well on top. If I sign up for their paid version that gets even better and basically two sales pays for it a month. No brainer.

As I said, there have been a few glitches and I had those glitches sorted out quickly and efficiently and I adore their customer service. To test out customer service I sent an issue through email, phone and Facebook messenger and all were answered in a timely manner. Customer service has always been kind and professional and I enjoy having them get my back.

I have had excellent order quality. I had to make some adjustments to my files but the printing and quality of everything I have received from CC has been excellent. My test order has become some of my favorite items in my own wardrobe. However, do your due diligence! Check the quality of your images and the sizes and make a test order to check the quality of some of the garments. Some of the t-shirt models are not super premium quality and you can't expect amazing quality from a sub-par garment, but these guys have a lot of choices in high quality garments to make a good margin without having to go with the cheapest item listed.

What Could Be Better:
The user interface is a little too barebones and it takes a minute to get the hang of it. I highly recommend watching CC's YouTube tutorials before getting started because there are a lot of short cuts that aren't very apparent before you know they exist.

The product images could be a little better done for the hats and some of the lesser offered items. It would be cool to have a model mock up option like Printful.

It would be awesome also if they offered some of the new options that others are offering such as being able to send a sticker with your orders or title things like that. I'm sure those things are coming.

I waited a month before I left this review because I wanted to get the full picture before I just left one. I'm glad I waited because now I know I have faith in the fact that these guys are my number 1 go-to POD supplier and I am looking forward to a long and happy relationship with them. I'll be sure to change my review if that ever changes but for now I'm glad I found them!

I'm new to this but found the youTube training videos exceptional in explaining "how to." JT in customer service is so awesome and responsive in getting my questions answered. I also like the emails CustomCat sends out with very helpful links. The app is very user friendly and integrating products up into my shop was a breeze. Highly recommend.

We choose them because of their range of athletic product styles, colors, and sizes. Quality and production time have been good. Easy to use, but with enough flexibility for our needs.

Fantastic company. The customer service has been exceptional. I have been working with JT for a while now and he got me up and running within a week. This is my first store and the CustomCat team made it a breeze to get started.