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CustomCat products are a hit or miss. We had to drop another product because their print quality was horrible. We received a picture of a embroidered hat from a customer today that looked like someone just learned how to use the machine. We are a startup company and this isn't a good first impression to have, especially after the customer has been waiting two weeks for it to arrive. Do they not have someone QC the products before they are shipped?
Hey! I just want to say your store looks great! You have a ton of great designs that are conducive to embroidery, but the order I feel like you are referring to is a bit too complex to yield results you might want. It have 5 lines of text and a big circle. It is very difficult to allow that to fit within a 2.4 in. width....I am confident we can work with you, but would also love to go over this order with you in more details. You can reach me at brett@customcat.com I look forward to hearing from you :)
Highly recommended. We have tried several other fulfillment options but CustomCat is absolutely the best! They have the fastest turn around for product fulfillment, the largest selection and the quality is always first rate. Any questions we have are immediately by their staff. Keep up the great work!!!!
Darryl G - All Printed Things
Great app and great people behind it! Spoke with Mike earlier and he was a tremendous help explaining the various, resourceful features Custom Cat offers. Looking forward to working with these guys long term!
Update:
Company stating it was our design rather than their quality standards.
These same designs have been printed by several other print partners with no lack of quality.
Customcat misprinted each item and the embroidery was pathetic.
The replacement order had new issues that the first did not.
Double printing our logo in one location is not an issue with our design as they say. We followed the exact positioning guidelines & yet this issue still occurred. If they had any quality control process in place these inconsistencies would have been caught prior to shipping. If opaque areas of our design were an issue, AGAIN quality control could have flagged this prior to printing. This could've been as simple as contacting the customer to give them an opportunity to modify their design. If we could add pictures we would.
Placing the blame on the customer is ridiculous. Own your faults so you can fix/prevent this going forward.
Buy a new embroidery machine, the one you have results in blocky childlike handwriting. Unbelievable that you can stand behind what you produce.
__________Original Review Below__________
Placed a sample order before launching products on my store. The order took nearly a month to arrive! The print quality is awful. They must not check their products before shipping them to customers. The embroidery on the hat looked like a child's handwriting. The DTG shirts both came out botched. One had a misprinted line outside of the design area & the other duplicated the logo. You would think maybe this is a onetime flaw? No, they sent a reorder and it was just as bad, worse even. Both shirts had printing flaws in the same location as the first order and additional locations. The hat came out just as hideous as the first one. Absolutely terrible. So glad we didn't trust this company with our customer orders. We've had the same designs embroidered, printed & fulfilled by Printful & Printaura. The work by Printful & Printaura is flawless everytime. I cannot believe the lack of quality that Customcat produces. Why Shopify endorses them is beyond me.
I would not use this company again if I was paid to.
I don't recommend using this company to dropship your designs. If your customers receive the quality we did you will lose that customer guaranteed.
Hi. I am sorry you did not enjoy your experience with us. Just as we discussed on the phone before you left this review, this was not an issue with CustomCat, but rather your design that you submitted to us. We explained to you not to use opacity in designs you are offering on the performance / 100% polyester. We also discussed your decision to use custom placement and positioning the art as opposed to leaving the positioning is standard default or choosing left chest default. If you are in the 2% of CC users who deviate from the standard location by telling the system to print in the “ custom position”, then you run the risk of it being different than the 20,000+ other shirts that ship on a daily bases who use the default, or standard print location ( not custom positioning).
Have bulk upload,this other POD service providers do not have! Fast order processing time with tracking number. I propose Customcat is a major manufacturer for my business.
I love this company ! Nothing is better than being able to pick up the telephone and talk to someone if you have a question. I was able to do so before I installed the app and after. They pull their orders every 2 hours and they simply make entire process a smooth one.
địt mẹ tụi lừa đảo
bố hận tụi mày
trucking lởm
ship chậm hơn 10 ngày
15-20% ko gửi hàng cho khách
địt con mẹ custom cat
fuckkkkkkkkkkkk
Xin chào,
Không, chúng tôi không lừa đảo. Chúng tôi là công ty dẫn đầu trong ngành công nghiệp áo thun, có trụ sở tại Detroit, Michigan. Chúng tôi gửi 95% đơn đặt hàng trong vòng 3 ngày làm việc. Nếu bạn có bất cứ vấn đề nào liên quan đến đơn đặt hàng, làm ơn gửi email cho chúng tôi tại contact@customcat.com
Chúng tôi rất sẵn sàng trả lời bạn.
I'm fulfilling via CSV file. Great app, the support service is amazing :)
Not yet has eBay connect integration, please add more integration connects.
This is best app for fulfill POD product. Best support and low basecost. Very quick support and fast shipping. Thank you so much
This is best app for Fulfillment POD product with high quality and low base cost. The customer service behind CustomCat is amazing. Very good and fast support and Easy set up and use. If you have any questions or difficulties they will help you and do so quickly and professionally. Thank you to the entire CustomCat team.