CustomCat: Print on Demand

I had spent numerous days doing my research on POD companies and ultimately went with CustomCat and I do not regret it!! CustomCat Print On Demand is very user friendly, as I wanted to get my mother who is technologically illiterate into the Ecommerce business, CustomCat made it possible. As she puts it “if I can do it, anyone can!” The tutorials are super straightforward and easy to follow and you can upload multiple products at once which saves ALOT of time! You also can not beat their shipping costs, especially internationally, which makes the monthly fee worth it! - The last thing I want to mention that I love about CustomCat is their Facebook members group where you can search questions asked by fellow members in the past or post your own questions; everyone is supportive of each other and willing to help you within minutes which is awesome especially if it's weekend and customer service isn’t open to calls!

Thank you CustomCat for the amazing service

Customcat is best for fulfilled POD. High quality, low base cost and fast shipping.
I really love Customcat. I would recommend my friends to Customcat.
Thank you so much

Their pricing structure is insane and does not compare to any other print on demand service. Their pricing is no different from other POD companies (maybe on one or two items) who don't force their customers to pay $35/month. I also don't like that you can't place a manual order and must add every product to your store. They need to have that option and lower their monthly subscription cost, or at least an introductory rate until you get your site up and going. Their app is also very glitchy and not user friendly.

This app is super helpful and beneficial to my store. Mike is a great rep to have and is always a solution seeker!

The app has too many critical bugs. Many features don't work from screen to screen. It locked up my system and had delayed response times. Really slow at times. Wasted a lot of time working my way in and out of the features and adding products. Biggest issue beside the slow response and system lock up is that the fields for entering in product name, selecting colors and sizes, adding to collections and adding tags doesn't work. You input the data and make selections then save and move forward and all the inputs are gone. And from the next screen if you enter it again, then push to store it doesn't hold changes. So you have to then go make all the edits in Shopify again. And if you are doing multiple products all at once that is very time consuming (not to mention the wasted time doing it on the 2 available screens when designing product). I sent a bug email and they didn't reply. Then when I mentioned it in a different email, they said app doesn't have major bugs - seriously test your app!!! I placed 2 sample orders, the first one took 2 full weeks to arrive. After shipping tracking number was sent it took 3 days to see any progress. Then an additional 4 days to arrive. The 2nd order didn't even get transferred into their system. They said it was a web hook issue and that this is common with new customers - again, fix your app. Email response take a day or two. Didn't get the sense they cared at all about my issues or concerns.

Customization is extremely limited. Prices are okay for Canadians but I would prefer more customization and better mockups.

The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it

I have several apps in my store. I never bother to read the user guide for any of them. They are intuitive and designed with ease of use in mind. This app has a terrible UI. I tried a dozen times to get my logo file uploaded. it meets all the file criteria they have in their FAQ. Once i finally got it to load and show up. It disappeared. I dont have time to mess with an app that is buggy and poorly designed. Its a shame, I really liked their products and would have sold them if the app wasn't a POS.

got 1 order, 7 days later no order, no communication telling me the item was out of stock, I had to open a ticket just to find out 6 days later but my customer had to get refunded.