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I used CustomCat for two months. I wish I could give them zero stars. There customer service is all about placing blame on existing customers and avoiding any responsibility for their poor printing. I had ten initial orders. One of my orders had a different company printed on my shirts. I took my products to local printing shops. The owners I spoke to were shocked that someone would ship this poor product to a customer. Garbage shirts and horrible printing. I donated the shirts to the homeless. I am shocked that Shopify has not distance themselves from CustomCat. CustomCat is bad company for Shopify. Printful, however, has been very helpful during the process. Every shirt printed by Printful was perfect.
Hi. I am sorry you had a poor experience for your first 10 orders. We, at customcat, take immense pride in our support team. We will always take accountability if there is something that we screwed up on, although we are not perfect. We know that. We operate at a 1% replacement rate and while we are proud of this replacement rate, we are always striving to lower that number. You actually used our support email, but the issue is when we responded asking for more information, you never responded. BUT, It is not too late! If you contact us back, we can still help address this issue and rectify it.
Customcat is one of the best PRINT ON DEMAND Company out there. Their printing quality is superb. they never let me down. all my customers receive their orders on time and i have never receive any return from my customers. If you are looking for Print On Demand company to fulfill your orders try customcat and i assured you your mind will be at rest.
THE SUPPORT FROM BRET AND MIKE WAS ABSOLUTELY AMAZING!! THESE GUYS ROCK!! AND I'M GLAD TO BE APART OF SUCH A SUPPORTIVE COMPANY.
The CustomCat App Is amazing! They have so many product options + fast fulfillment. I highly recommend the CC app!
Absolutely awesome company and app!!! Great products, great support, and great prices. It is nice to work with a company that is continually providing excellent service with great prices and fulfillment procedures. I give this company and app my highest rating and recommendation!!!
We are so grateful that we found CustomCat! The product line they carry fit our exact business model. We ordered some test products and the shipping was extremely fast (4-days). After receiving the items, we tested them out to ensure they fit our requirements for our brand. Would highly recommend them!
Excellent and useful application! I recommend it.
Support answers quickly and helps if you have questions. The app is extremely easy to use.
Slow customer service response times. (Often took more than 7 days to respond even after I follow up). They recently updated the app, so there have been a lot of payment related bugs.
Excellent App. I loved Bulk Upload. I saved many times and working really effectively. Base cost is also good. Love
Thank you.
Easy to use a personalized function. But I think need more products for Pet in the future. Fast support and production time in US.