CustomCat: Print on Demand , 543件のレビュー

Great customer support. Geena helped me save my design correctly in illustrator. I am very excited to start my journey with CC.

CustomCat quality has been terrible in the last few months. We have numerous complaints from our customer regarding the quality of our products. In addition, it is IMPOSSIBLE to get through to anyone on the phone. I have called numerous times as well as sent emails asking for someone to call me to resolve this and have gotten ZERO reply. We are at the point if we don't get someone to contact us soon we are going to move our business to another vendor. I would NOT recommend this company at all.

This is best appp for fulfillment, low base cost. Quick and best support. Easy for set up and use. Really like that.

I sell a fair amount of shirts using Custom Cat.

The system works well for me overall. For T-Shirts the turnover is fast, but sometimes there are delays with items other than standard Tee's. This can be frustrating as there is really no way to talk to anyone in the company other than Customer support, who really aren't able to help. Nowadays people are just spoiled by Amazon... they get really antsy if they have to wait 3-4 days for something to ship.

Overall, I would be very happy with the system and company if the print quality were better. The fact is, the print is just not at the level of quality you would see selling in a retail setting, (other than perhaps a discount type store). Quality control seems to be a weak spot.

As a seller, I really want to sell things I myself would be happy to buy, and in all honesty I can't say this is the case frequently with Custom Cat. I get a fair amount of returns where there's not really anything 'wrong' per se... just a general disappointment with the overall look of the print...and when I see the returned item, I'm in full agreement with the customer... it just doesn't look as good as it should.

To be fair, I've had the same issues with other printers. I almost feel that maybe POD just isn't quite ready for prime time. But there are times when it actually looks good. I would almost be willing to spend an extra buck or 2 for a 'premium' print where they aren't so stingy with ink coverage -- and had some QC in place. Since you don't actually see the shirts, You need to be able to trust that the merchandise is up to par.

I'm going to continue with Custom Cat, because the pricing is very competitive and as I've mentioned, the system works well for me. My only wish is the POD technology, or the machines/staff could produce a really consistently high quality product that I'd feel proud to sell to a friend. At this stage it's not quite there.

I really want to like this company, I do. I want to use them. But heres the problem. Black Friday I had an order come through, two items, both t-shirts. According to their company policy, it can take up to 10 business days, but generally takes less. Heres the problem, today is the 13th business day and the order is still not done. I've called them, contacted them through the app and they basically tell me that we had "more orders than expected on Black Friday and that the item did not pass quality control." Okay, that would be fine for the first 10 business days, but seriously? If you manufacture t-shirts, how exactly do you manage to screw it up that many times that it doesn't pass quality control? Additionally, its not even a custom design, its a standard design that countless people are selling on t-shirts. At this point, it just looks like there making excuses and they can't even tell me when the order is going to ship. It's so disappointing, especially since I bought the paid plan. Yet, on top of all of this, I have gotten chewed out by the customer big time and likely lost a valuable customer. My store isn't built on the Custom Cat app. I used the app for additional products (we manufacture and sell cigars!), so I don't rely on traditional advertising to obtain customers (were prohibited from doing so)- based on that, loosing a customer, especially based on how hard we've worked, because a company can't meet its obligations is just wrong. I'm tempted to call and check the status again today, but honestly, I'm really getting tired of their excuses, its old!

We used customcat for our Amazon store. This is the best platform with good products, quality in print, satisfy with customer service. Number one in our choices

I use this service to design and sell clothing and accessories through my business. I am absolutely blown away by the quality of Customcat products. Production and shipping times are very good. Would not do business anywhere else.

Really good products, quick support. The printing quality is getting better now. The best print on demand company on the market.

I downloaded the Customcat app to my shopify store, once my account was set up and activated I had some issues with getting to the design and product catalog pages. I gave customer service a call and the phone was answered right away by Brett one of the customer service agents. I was shocked the call was answered in two rings. Brett was great, helped fix the issue and gave me a lot of great advice on how to use their service. I will be selling various items using Customcat fulfillment. Great job so far!

Jason Kaczorowski
It's A Life Outfitters

So far my experience with custom cat has been great. I was reluctant to try them at first because of some of the negative reviews, however my experience so far has been great.

We've processed about 10 orders with them so far and I am looking forward to many many more in the future.