CustomCat: Print on Demand , 549 recensies
I got 2 orders but only ended up for me refunding them because custom cat did not receive the orders on their end. Also, when I tried placing a manual order from my portal, their payment processor would not accept my payment whether I use Paypal or a credit card.
I have to call out Joshua Turkin who saved the day. I have been struggling for months and watched many, many tutorials. Some of us learn differently and it's extremely frustrating to adapt to the "New Normal". I was ready to walk away from the entire business until I found Joshua. It takes a special person to understand the different needs of customers. You are lucky to have him. If it wasn't for him, I would have given up on the entire process. Thank you Josh. I can't put in words what your patience and dedication mean to me. You restored my faith in humanity.
We wish the customer service would answer questions that were asked. Here were the three questions that we asked the last time:
1) read somewhere that says that shipping rates to Canada have changed. Correct?
2) In one of your tutorial videos, it says you [MUST] have a US return address. How is that going to work for non-US-based companies like ours (we are in Canada)?
3) We also find that the "Design Library" within Customcat is rather limiting. Same as mockup options. Can one make the designs from say "Placeit" and have the designs imported into Customcat directly?
The following is the triggered long-winded corporate sermon received, providing an answer to a question that wasn't asked. When we told them we were disappointed that they didn't answer any of the questions asked. We received no further response. Unfortunately, this wasn't the first time an answer was provided to a question that wasn't asked.
"We don't return items for fail deliveries outside of the USA.
"If you are operating your business outside the United States of America or do not wish to receive any returns to your address, please enter our address in your app settings:
"1300 Rosa Parks Blvd.
Detroit, MI 48216
"If a package is returned to CustomCat, for whatever reason including being undeliverable, it will be donated upon receipt. We will not be contacting you if your customer returns a package for any reason. No package should ever be returned, by your customer, to our fulfillment center.
"Our receiving department is here to get the blank product on the floor for decoration. We are not the intermediary between the customer and the seller so be sure to update your FAQs, return policies, etc. Your customers should never ship their decorated orders back to Detroit for any reason. It is very important that you reform your store's Return Policy. Any arrangements for returns, or exchanges, consistent to your posted policies on your websites, need to be handled between the buyer and the seller.
"We understand the importance of having a variety of options available for designing products and creating mockups, and we appreciate your feedback.
"To address your concern, many merchants use third-party applications such as Placeit.net and Smartmockups.com to create product mockups. After creating the products, you can update them at any time within your ecommerce back end in the products section."
- well designed
- variety of products
- fair pricing
- well built
Their products are awesome, their prices are descent, but the strength of a company comes with their customer service and Custom Cat's customer service is absolutely horrible. (My Locker) The response is the slowest out of the 5 POD production partners that I work with. Their responses are unprofessional and exhibit a lack of company knowledge. As a business-to-business company, Custom Cat must increase their standards in order to compete. It is unfortunate that the frontline personnel that handle their business correspondence offset all of the hard work and professionalism they have with the manufacturing side of their business.
Super easy, great selection Tutorials are very helful, it was a breeze to set up the store and connect
I use customcat for their relatively fast turnaround on drinkware. Relatively fast unless their system auto-bans your design and you have to wait days for them to manually approve it. Their graphic printing on mugs is good in most cases unless it's a photo. In such a case do not use customcat because the print will be way too dark, no matter how many times they reprint it. There seems to be very little or no quality control in place for this. Their customer service speed is extremely poor and leaves much to be desired. In the fast-paced industry of POD taking days to answer customer service inquiries is simply unacceptable and this is outside of the holiday season. During the holidays just forget about contacting them for anything and expecting any reply. I've been using them for about 3 years, this has not improved in that time. Recently I've noticed they have software that has been banning designs from being sent into production until the designs are reviewed by their support staff. They of course do not notify you that your order has been stopped. Unless you check their production queue you will not know until the order is late or you receive an email stating your design has been approved. This review in my experience takes days for them to contact you with their verdict.
When I first installed this app they turnaround wasn't that bad. Now that they are working on converting their systems, the turnaround time is a nightmare. I've got a few orders been in production for well over 15 days and no answer to when they will be shipped out.
Great site. Looking forward to addition of future products. Maybe shoes? This site is easy to use and makes for a vast majority of my POD items. Being local, here in the USA helps as well.
Support team was attentive and solved my problem.
However, it would be great if there is LIVE SUPPORT to cut short the waiting time. TIA :)