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CustomCat has quality dtg prints that looked great, something I would sell. The prints were a lot better than Printful's, but there delivery took 2-3 weeks to arrive. Printful's took 7 days, but the quality was poor and I would not sell what Printful sent me.
In summary: Good dtg prints, really slow fulfillment.
Thank you, for the nice compliment on our DTG printing. My name is Mike Blotkamp and I reviewed your order history. The reason this order took longer than our current 1.9 business day average can be attributed to the size of the order but more importantly, one of the shirts in your 1st order did not pass our stringent QC stations so we ordered a new blank shirt and reprinted before shipping. We think its better to wait a few extra days compared to sending an item we dont feel is up to yours or our standards so we paid to remake one of the shirts before it ships. Had that shirt passed QC, your order would have shipped in less than 3 business days because all the other shirts pieces in your order were ready to ship when one did not pass QC. Our stated lead time is 2-3 business days but 90% of our orders do ship in less than 3 days. I just checked todays production report and over 4,000 orders shipped today with less than one business day in production!!! Pretty sweet indeed. I'm confident if you place 9 more orders, even with the 1st order taking longer than usual, your average lead time with CC will be 2-3 business days or less once you have at least 10 orders orders under your belt and can accurately draw a fair conclusion for average lead time. We also invested $18mm in 2019 into new equipment and built a 125,000 square foot addition for the busy holiday season. Even during the weeks leading up to Dec 25th, you should expect production will average less than 3 business days! Stick around and hopefully you can update the 2 star review after a few more orders to see our average lead time. Thanks, for choosing CustomCat!
Custom Cat is simply amazing. I have been using their app for over a year and absolutely love it. I had a customer that placed an order for 150 mugs and Custom Cat did an amazing job. The print quality is great and the turnaround time is amazing. Within 3 days of my order all 150 mugs shipped out and I had a tracking #. I have used about 4 other print on demand companies via Shopify and all of them had print quality issues except for Custom Cat. Cannot say enough about them and their customer service is superb!
One of the most Shitty apps in the print on demand. They don't answer when a package is lost! there's no tracking and customers will get mad. If you want problems, here!
Hi! I am sorry we couldnt talk over the phone when you called. We were probably on the line with another seller. We are always answering the phones. We also have an amazing customer service team that will handle all order related concerns at orders@customcat.com. If an order is confirmed to be lost, our policy is to replace it so please email us so w can resolve this matter :)
JT has great customer support. Keep it up. All of my orders ship out super super fast ( 2 days or less). The print quality is amazing.
Customcat is best for fulfilled POD. High quality, low base cost and fast shipping. Quick and good support. Help my business so much. Thank you
Great app. Great team. A great choice!
The pricing is good for the one tee @ 6 dollars, Customer service is hard to reach, and the app has had to many bugs, it would totally be worth it if it was free like printful or print-aura, I tried it for 3 months, and I rather pay the 2 dollars more for better Cust. serv., labeling and invoicing. price isn't always all.
I had to cancel an order that was placed accidentally. But, you can't cancel an order from the app, so I had to contact customer service. Customer service responded within 24 hours and said, "Order has been canceled and refunded as request. This credit should reflect in your account within the next 8 business days." That was 24 days ago. Still no refund. Contacted customer service again (36 hours ago), and zero response. Bottom line: app isn't very useful with key functionality missing, and customer service is helpless. No wonder their prices are so affordable.
Hello, thanks for the review. You actually can cancel in the dashboard before we process the order. You can also pause the order in your processed dashboard and email ( or call) support if we already processed the order. You wont always get an answer back on Sunday from our support team but I can confirm the refund has been processed on our side. Great job stopping the order before we started production and I'm sorry their was a delay in the bank refund. Our accounting gets jammed up shortly after xmas season.
I am not one to usually write public reviews;however, this time it was as if I was called to do so because of CustomCat and their OUTSTANDING way of doing business!
Over the last two years our company has continued to grow and expand. We have tried many different Print on Demand Fulfillment companies, but CustomCat is by far the best !
Their extremely diverse selection of products, I believe, make them the clear cut choice for anyone who desires to be a player in the drop shipping arena. In addition, the quality of work which has been produced for every order of our has been AWESOME!
In short, if you are looking for a company that can produce incredible merchandise and fulfill your orders in a timely manner then I recommend CustomCat before any other Fulfillment on Demand service! Good Luck!
Great customer service. The team at CC is amazing and super helpful. I would recommend this app to anyone.