Recensies (546)

Algemene beoordeling
4,3
Cijfers per recensieniveau
  • 76% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 5% recensies zijn 2 sterren
  • 15% recensies zijn 1 sterren
Bewerkt 6 augustus 2020

I saw an ad mentioning that Custom Cat had speedy lead times so I thought I would give it a try as a possible alternative to the backlogged Printful. I ordered samples from Fuel, Teelaunch and Custom Cat at the same time. Custom cat still arrived later than the other two. The print quality is poor at best. I've never seen prints and embroidery work look so bad. All the samples I ordered were also carelessly crumpled up and shoved into the mailer bag and came out completely wrinkled and messy. This would create a horrible impression if I sent this out to a customer. This print shop is actually MyLocker, which can also be found through Printify. Absolute garbage. Stay away.

High Gravity Supply co.
Canada
Ongeveer 2 maanden gebruiken de app
Bespoke Technologies heeft geantwoord 20 augustus 2020

Hi, thank you for your review! I'm very sorry to hear that you've had an unpleasant experience with our service! I would love to review the order with you directly and see what went wrong! We stand behind our service 100% and will replace any irregularity. We're not perfect but we do own our mistakes and make it right. Please email me at jt@customcat.com.

30 oktober 2018

Great App. The CustomCat team is very knowledgeable and helped me out a lot getting started with my business. My orders get shipped within 1-2 days. Keep it up.

Noeliashop.com
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
16 oktober 2017

Too expensive. $30/ month subscription. Most of the products are just ok price compared to other POD companies. Only exception is t-shirt and mugs that are really good pricing. I appreciate the fact that they have nike and addias products,which is harder to get, that can justify some increase in pricing. But most of us would never use up all those products.

Should offer a customcat Lite edition, for just basic t-shirt and mugs for $9. Then do the full version for $25(excluding nike and Adidas). And pro with $30 with everything. And add some customizable features for customers too.

Runlikemadness
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
Bewerkt 19 maart 2018

I am a newbie to custom cat and I enjoy using it but when there was a cliche I reached out for help and was lucky to have josh turkin I received a quick response to my emails and solving the issue was even faster thankyou josh turkin for making this newbie feel at home with the custom cat family!

Deetee Designs
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
20 december 2020

Overall, the app is so frustrating to use. I tried to install on Shopify, didn't even work so I had to use the web version. Everytime I had to place an order, I had to recreate the design and the product because you cannot even save it. Orders say 3 business days for turnaround but oftentimes it took at least 5-7 days for them to ship it. Customer service is slow as a drunk dude, took at least 2-3 days to answer a question. They took the manual orders tab away recently, and now I can't even so the previous orders I made or the tracking numbers. Do better CustomCat.

Nooks & Craft
Verenigde Staten
Ongeveer een maand gebruiken de app
23 december 2018

By far the worst fulfillment outfit I've ever used. If you don't care about the quality of the items you send your customers, feel free to use Custom Cat. If you don't care how long an item takes to get to your customer, then again, use Custom Cat. Your orders will take upwards of 2 weeks before you receive tracking info and then it will stay in pre-shipment mode for days after that. Once it does finally ship, it's a crap shoot as to weather the item will be of any quality. I originally put up a 1 star review about a week ago, but took it down after I received a call from Custom Cat thinking that they were interested in fixing the problem. (If you want anyone from Custom Cat to respond to any problems you might be having, write a bad review. They will call within hours. Other wise you wont hear back from them.) When I was having a problem I contacted them through email and phone numerous times. No response. Post a bad review they call right away. I regretted taking down the review after speaking with them. And I'll tell you why. What I got was a lot of lip service about how this is a really busy time of year and they have to hire extra help that isn't experienced, (which in itself is an issue) and that they are only human. There was no apology or acceptance of responsibility. I only placed 13 orders with Custom Cat and 2 of them that I know about, were of poor quality. That's a pretty high ratio. There could have been problems with the other 11 that I just didn't hear about. Not only was the quality of the work bad, it took 17 days to get tracking on many of them. I wish I could post a picture of what they sent to my customer. It was beyond unacceptable. The art work was not centered at all and was so far to the left the names fell off the edge of the substrate. The sample I had sent to myself was falling off the edge as well. I know "humans" make mistakes but, any normal person who saw how obviously off center these were would never have packed them up and sent them out, unless of course they just don’t care which is what I think the case it. After seeing how long shipping times were, before I even knew about the quality issues, I decided to buy my own equipment and fill my own orders. So I do know mistakes happen. After doing 1200+ units of my own, I have huge pile of mistakes, but I would never, ever have sent any of them to a paying customer!! My mistakes don't even come close to what they sent out in my name. If mine are even slightly off center they go in to the mistake pile. Custom Cat obviously doesn't care about my customers or me, as their customer. I had asked to have the money refunded for the known mistakes (over a weeks ago) and as of today's writing it still has not been refunded. I sent them a picture of how bad the quality was and expected a reasonable amount of remorse. Instead he was more concerned with the bad review that I had left, than he was about my problem. If someone had shown me a picture of what I showed him, I would have apologized profusely, and agree that, yes this is totally unacceptable and issued a refund with in minutes. Not give a bunch of excuses, "It's a busy time of year and we have inexperienced staff and that I have to understand that... blah, blah, blah" So basically he was saying, you can't blame us for bad quality, because it's out of our control because we are so busy. They took zero responsibility! Custom Cat, don't bother calling me again to beg me to take down my bad review this time. You have earned it! I will not take it down this time. My review stands! Have nice day!

Bridget Bradley
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
Bespoke Technologies heeft geantwoord 11 maart 2019

There is a lot to unpack here, but I would caution you on this review. The main concern here was that we were taking 2 weeks to ship orders. In this case, there were a couple of orders that shipped in 5 business days. This is 2 days off our average of 2-3 business day fulfillment. These orders happened the week of Christmas so some orders may take a little longer. If there is ever an issue with orders taking too long, please email us on our support email and our amazing staff will get back to you within 24 hours.

Bewerkt 14 augustus 2020

The quality of the clothing products are poor. The face mask sucks. You can't breathe in it. Ugh!!!!

BTMPRO19
Verenigde Staten
Ongeveer 2 maanden gebruiken de app
Bespoke Technologies heeft geantwoord 19 augustus 2020

Thank you for your review. It's always interesting to hear feedback on the masks. Some buyers think it's too thin while others say its hard to breath wearing it. Some buyers say too big for my face and others too small. We do sell 10,000+ every week with the majority of buyers happy with the product and designs they recieve. Regarding shirt quality, we do have close to 50 styles of shirts with different cuts, materials, etc. Happy to help you find a winner for your audicance. I didn't see any support tickets for any of your orders asking for help so if you need any resolution to any problem, please feel free to email me direct at mikeb@customcat.com.

2 juli 2020

I think CustomCat are great. Shipping and fulfilment is fast and customer service respond when I need help. Very reasonable prices as well - keep up the great work :)

Just Teacher Thingz
Australië
Ongeveer 2 maanden gebruiken de app
21 november 2017

HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.

Theoctopusstore
Duitsland
Ongeveer een maand gebruiken de app
Bespoke Technologies heeft geantwoord 1 maart 2019

Hi! I am sorry you were charged for the app after you uninstalled it. This was probably just a technical issue or the full instructions on how to uninstall us was not followed correctly. We would NEVER charge you during or after the trial period. If something like this slipped through the cracks, we will always refund you.

25 februari 2020

Fast delivery, good product quality. Customcat has a dedicated support team. Always a reliable choice in platforms

justomug
Vietnam
Ongeveer een maand gebruiken de app