CustomCat: Print on Demand

This is my review so far...
I really want custom cat to be my POD provider... but their customer service is pretty bad. So far it's taking days to get answers to questions, and then I get a cut and paste response... They now have a new interface but I can't even upload products without getting an error...

Worst app experience...so frustrating. When selecting a product to design, you can't click on the selected tab because it's all so squished together that the tab gets hidden by the product beside it. Everytime I try to log into the app, it doesn't recognize me and then sends me into a repetitive cycle of logging in, multiple times in one session, then does not allow for products to be selected for store instead sends me to checkout.

I received my first order and still haven't been able to fulfill my order for a week. My order does not show up in the app and the company has not helped me fulfill the order. Would not recommend. Will be looking for another Print On Demand App.

CustomCat was fairly good but it didn't work out for my business and my target market. I know that with time their app will hopefully become better. It is a little annoying not having the possibility to use it in Safari if that's my choice. I would not miss the difficulty of the process. Also not having a 'go to' customer service in a chat here and depending on email is something that, if fixed, will turn in to better business. All my best wishes to you, but definitely not 5 star yet. Lots of potential thou!

Great APP. Great Service. Great Products. What more can you ask for?

Great App. The interface is easy to use. Customer service is fantastic. Keep doing a great job CustomCat.

CustomCat products are a hit or miss. We had to drop another product because their print quality was horrible. We received a picture of a embroidered hat from a customer today that looked like someone just learned how to use the machine. We are a startup company and this isn't a good first impression to have, especially after the customer has been waiting two weeks for it to arrive. Do they not have someone QC the products before they are shipped?

We had many customers complaining about the ink being stuck together and the ink peeling off the shirts in the first wash and the overall print quality being very poor. We deleted the app.

We began our relationship with Custom Cat back in October after using another vendor for the first 10 months of our business. We were attracted to their pricing and product offerings. I was a bit skeptical to switch because our prior vendor gave us more insight into the progress of each order through it's dashboard and tracking progress to delivery is important to us. What we've experienced working with the Custom Cat team has been great! I'm most pleased with the availability and response time when issues arise. We have experienced issues of customers receiving the wrong merchandise or poorly printed merchandise, (this is the reason that the rating isn't 5 Stars) but it has been a small percentage of the whole though occurring more than we'd like. The team, a few of which I know by name, like Mike and Geena, have been highly responsive and rectified any issues quickly, processed orders manually, and listened whenever feedback was provided. They have always been kind and very helpful. Also, the turnaround time for order fulfillment has been constantly expeditious which is also very important with the pretty steady flow of our business. With about 4 months of experience working with Custom Cat, I'm really glad that we made the switch and often talk about how great it'd would've been to have started with them from the beginning. Great products, great pricing, great service! I know they are working hard to make sure that issues are minimal and appreciate their accountability and expedience when rectifying them. I look forward to revisiting this review and making it 5 stars in the future!

I had spent numerous days doing my research on POD companies and ultimately went with CustomCat and I do not regret it!! CustomCat Print On Demand is very user friendly, as I wanted to get my mother who is technologically illiterate into the Ecommerce business, CustomCat made it possible. As she puts it “if I can do it, anyone can!” The tutorials are super straightforward and easy to follow and you can upload multiple products at once which saves ALOT of time! You also can not beat their shipping costs, especially internationally, which makes the monthly fee worth it! - The last thing I want to mention that I love about CustomCat is their Facebook members group where you can search questions asked by fellow members in the past or post your own questions; everyone is supportive of each other and willing to help you within minutes which is awesome especially if it's weekend and customer service isn’t open to calls!