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Good. I really like the customer service. They're nice and helpful. Especially Alex, he's a great guy and be there whenever you need.
Easy to use. The support folks actually answer my phone calls and have been very helpful. I'm still getting acclimated to their procedures but their tutorials & training videos were helpful. I'm very happy with their app and I would recommend it.
I have had over 1000 orders go through Custom Cat and overall have had a good experience with them! The packages have all been shipped in a timely matter and with tracking. Although we did have a few items that were not the best quality and some coffee mugs broken during shipping, CC was quick to fix ALL problems. I would recommend them to any business that needs good, cheap products!
Great application. I will recommend to my friends. Love it, vote 5**********************************
bad, bad, bad, do not reply, keep sending auto emails, do not solve problem, if you are with them check order shipping, they over charge, my client paid 4.90 shipping and on their orders is 13.91, and also they charge you in somebody else name and you do not know. like mylocker.com is confusing i am trying to solve a problem and no where to call. bad service..
Hi Julio, we would like to apologize for your negative experience with CustomCat. Shipments to Alaska and Hawaii will require additional shipping time and cost more to ship. Our shipping rates can be found here: https://blog.customcat.com/expedited-shipping%e2%80%8b/. MyLocker is the parent company of CC. Fulfillment charges may show up on your billing statement as MyLocker or CustomCat. I can see that your first order shipped within 48 hours which is amazing under the circumstances. As you know, bad reviews can be very damaging and we would like to clear up any questions or concerns you have about our fulfillment services. We'd like to learn more about your specific situation and make things right. If you wouldn't mind sending me an email to jt@customcat.com at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
I cannot stress how easy, intuitive and creative CustomCat is. The customer service is spot on, professional and very helpful. They walked me through every step I needed to know to make sure I was comfortable and satisfied. Very good company highly recommended! Thank you guys and keep up the good work!
I was able to set up a store within 1 week with this app. This would have taken a ton more time but they had an amazing blog that helped in this process. I was able to learn how to use the app and strategize on approaching new products to sell. When I called twice, their support staff answered my questions within 20 minutes, both times.
I've been Customcat's partner for more than 2 years. They work very well, I always receive their support.
Great app and great fulfillment. I got a very quick help from your support team to fix personalization issues. My friend introduced you to me, you made his orders shipped out within 1-2 days, which surprised me a lot, so I decided to use the app.
I hate writing reviews. but I must. I just ordered 3 hoodies as test samples for my children. I didn't like the way the designs were printed. It looks fuzzy. Too bad because I was excited to use a company from my home town. I'm waiting on another shirt ordered to see how it would turn out. I will be uninstalling the app if this shirt doesn't work out.
Update: I was happy to work with Brett who has agreed to replace on of my sweatshirts and suggested specific products that could better suit my store and printing. I am thrilled with the great customer service and look forward to working with the company to create the best products.