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The printing quality isn't great at all, I've had two of my customers complain that there was some sort of issue regarding the quality. It seems as if Customcat is simply cutting corners when it comes to their printing process. I truly love the variety of clothing and colors they offer, and I hope they improve soon. On top of this, I tried the free trial for the paid plan and I canceled it right before it ended yet they are still charging me full price. I hope Customcat and fix the issues it's been faced with, and I wish them the best, but I simply cannot recommend their services to anyone at this point.
A: Why would you send hats in a bag and not a box? Frustrated customer that would like to see this change.
B: Thank you kindly for the response. It took me a long time to figure out as I had deleted many apps and reinstalled due to an issue. I just happen to be in my final review after reinstalling and posting t shirts, etc and ran into the log files and noticed an order#. This hat was chosen from an advertiser to wear on his show. He said the hat was good other than the bag delivery and was bent out of shape.
I'll reinstall maybe and use the app. Would like to see reviews of the product while creating the appeal.
Thanks for your review. CustomCat ships hats with air pillows inside the cap to maintain the structural integrity during transit to buyer. We ship 500+ caps every day and the Sept report shows 2 were replaced due to damaged in transit. We stand behind our service and would always replace an order that is lost, or damaged, in transit. Your hat was delivered over 100 days ago? We typically cant replace a shipping issue over 3 months after you received the order but you can email support@customcat.com, with a picture to illustrate any order concern, and tell Mike B said it's okay to buy you a new hat. I can also be reached at mikeb@customcat.com
The application is very convenient to use and very useful for sellers like me. It's very good. Everyone should know about it
HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.
Hi! I am sorry you were charged for the app after you uninstalled it. This was probably just a technical issue or the full instructions on how to uninstall us was not followed correctly. We would NEVER charge you during or after the trial period. If something like this slipped through the cracks, we will always refund you.
overcharge you for purchases, send massive charges without permission and have a faulty system for handling paypal payments. had a much easier time with printful and will be returning to them.
Hi. I just want to clarify a couple things. We will NEVER overcharge you for anything. This is completely against our policy and not something we do. If you think you were charged more than you should have, it may have been a rare mistake. If this was a mistake, we will ALWAYS correct this. Every single time. Also, our relationship with PayPal is great and we can process orders quickly, efficiently, and as secure as you can possibly be about transaction processing. If you need help understanding how processing works, we have an amazing blog post about this on our blog on customcat.com. Check it out!
You know, I used to like this app.
The profit margins were absolutely solid, it offered up to overnight shipping, everything was all good, right?
From the time I started with them, to now, the amount of customer complaints has increased significantly. Customers would be getting products that were NOWHERE close to what they ordered, completely different designs, customer orders a small sweatshirt, they get a 4XL T-Shirt with a completely different design.
I hold a very high standard to my brand. CustomCat unfortunately no longer holds up to that standard.
CustomCat offers up to 1 day shipping... Given that they actually deliver great results. Which is probably 70% of the time. I can't accept that.
If your only concerns is profit margin and the latest and greatest features, CustomCat is awesome for you. If you have a brand however, I would be weary.
I wish they would've kept the standards as they used to do. Too bad. I'm uninstalling.
I would not recommend them if you want quality printing. The print quality is always faded and a different color even after providing the best quality image. Tried them a couple of months and the customers were right it is very bad and inconsistent printing quality. Lesson learned!
I had to cancel an order that was placed accidentally. But, you can't cancel an order from the app, so I had to contact customer service. Customer service responded within 24 hours and said, "Order has been canceled and refunded as request. This credit should reflect in your account within the next 8 business days." That was 24 days ago. Still no refund. Contacted customer service again (36 hours ago), and zero response. Bottom line: app isn't very useful with key functionality missing, and customer service is helpless. No wonder their prices are so affordable.
Hello, thanks for the review. You actually can cancel in the dashboard before we process the order. You can also pause the order in your processed dashboard and email ( or call) support if we already processed the order. You wont always get an answer back on Sunday from our support team but I can confirm the refund has been processed on our side. Great job stopping the order before we started production and I'm sorry their was a delay in the bank refund. Our accounting gets jammed up shortly after xmas season.
The app doesn't always load and is difficult to use. The products are also of poor quality and the apparel sizing is not standard sizing (seems to be Asian sizing). I am very disappointed because there are a lot of products I can't find anywhere else, but the products are not worth the prices. I had to order through my store just to get a sample, and I'm glad I did because of the sizing issues.
Hello! I see you ordered one Port Authority XXL jacket. I'm sorry if you found it to be large or too small but the manufacturer size chart that exported with your mock-up will match the item specs. Were also disappointed to see your one star review over this but if you need any help, please feel free to reach me directly at mikeb@customcat.com or orders@customcat.com
Orders are dispatched way later thank quoted...I wanted to stop my subrscirption with them so I asked what to do...they told me to remove the app from my store and I did...that was a month ago and they are STILL CHARGING ME FOR THIS MONTH!!!! Unbelievable
Hi! I am sorry you had a poor initial experience with us....Unfortunately, I do not know exactly what to say. It looks like we shipped your order in only one business day and you were not charged for any month you did not have any activity with. If you think you were charged for a month you were not using the app, PLEASE contact us so we can issue you a refund. Have a wonderful day!