Customer Accounts Deluxe
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Olá, equipe!
Identificamos um problema com o recebimento do código OTP principalmente para clientes que utilizam e-mails **Hotmail e/ou Outlook**. Nesses casos, os clientes estão relatando que o código não chega, impedindo o acesso à conta.
Fizemos um teste utilizando um endereço do **Gmail** e, nesse caso, o código OTP foi recebido normalmente. Isso indica que o problema pode estar relacionado especificamente ao envio/entrega dos e-mails para os servidores da Microsoft (Hotmail/Outlook).
Esse cenário acaba sendo bastante problemático porque, quando o cliente não recebe o OTP, ele fica sem acesso à conta e também não consegue alterar o e-mail cadastrado para configurar uma segunda forma de acesso.
Como administrador, posso tentar alterar o e-mail do cliente manualmente, mas isso exige uma intervenção caso a caso e não é uma solução escalável.
Gostaria de saber se vocês conseguem verificar se existe algum problema na entrega dos e-mails OTP para Hotmail/Outlook ou alguma configuração que precisamos ajustar para melhorar a entrega nesses provedores.
Além disso, seria importante termos alguma alternativa de recuperação para que o cliente tenha mais autonomia caso não consiga receber o código OTP.
Obrigado!
sehr gut, ausser dass die Mobile Version nicht optimal gestaltet ist (verschiedene Menuepunkte muss man nach rechts scrollen)
e’ve only had this app installed for a few days, but it’s already made a noticeable impact on our customers’ experience. The ability for logged-in users to save favorites is a game changer for us.
I reached out to support for a couple of minor adjustments, and they responded immediately and handled everything quickly.
Great app and even better support—highly recommend.
good
We upgraded based on a clearly advertised monthly price, only to later be told we had to pay significantly more based on order volume. This was never made clear upfront.
On top of that, we were told upgrading was required just to receive support. The end result? Costs nearly 10x higher than expected.
Very disappointing experience and a lack of transparency overall.
Hi,
We appreciate you taking the time to share this - and we’d like to clarify a few important points.
Your store has been using Customer Account Deluxe for over a year, during which we’ve consistently provided support and assistance. During this time, we’ve worked closely together and supported your store as it scaled significantly.
Given your store’s scale and very high traffic volume, we had been in contact over several months prior to the upgrade to explain that a higher-tier setup would be required to ensure stability and performance.
Our Enterprise plan is specifically designed for this level of usage, with infrastructure and pricing that scale accordingly. This includes dedicated resources and allowances adapted to high-volume stores, and the pricing structure is based on usage beyond defined thresholds.
Support has always been available throughout your time using the app, and was never tied to any plan upgrade.
The only instances where additional costs were discussed were related to advanced or bespoke customizations, which fall outside standard functionality and require dedicated development work.
We understand that scaling costs can feel significant, but they are directly tied to the level of usage and infrastructure required to support stores operating at this scale.
We remain available and happy to help find a setup that aligns with your needs.
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Customer Account Deluxe Team
Very nice, looks nice in the shop and is easy to use. I only wish i could have more analytics in seeing what people fill in for their profile and which products they added on their wishlist. So I could work with that info. The price range is also perfect.
The app charged us during the free trial period, EVEN when we don't have customers logging in...
Great app for customer accounts. It also supported our legacy customer accounts since we have still not migrated to Shopify new accounts due to to multipass issue in our mobile app. I asked for my invoice app and metafield integration which the app developer completed as per schedule given. Lot of customisation options available so customers can access all important information in their account. Subscription plan based on number of orders is somewhat challenging I hope they migrate to fixed pricing from variable pricing. Highly recommended for functionality and customer friendly features.
bra
We just started using this app and the experience has been great so far. Gabriella from Customer Accounts Deluxe took care of the full setup, and I was really impressed with the level of customer service. The results are awesome—our customer accounts page looks significantly better and is much more user-friendly.
