Appikon ‑ Back In Stock

The support for helping to set up the notifications was amazing. It was fast and responsive!

Quite self-explaining and easy to set up and if you still have questions the customer support helps out super fast (thanks to Satendra)!

We’ve been relying on this app to send Back In Stock notifications for a major product launch, a critical moment for our business. Their system completely failed to send the mass emails, leaving thousands of customers uninformed and resulting in significant revenue loss.

Despite identifying the issue ourselves and repeatedly explaining it to their team, we were ignored for days. Only after they fixed another unrelated bug did they finally acknowledge the very problem we had flagged from the start, without so much as an apology or recognition of our earlier reports.

It’s now been over four weeks, and the app still isn’t working properly. We’ve lost tens of thousands of dollars in sales due to their negligence and lack of communication.

If your business depends on reliable notifications or responsive support, stay far away from this app. It’s been one of the most frustrating and costly experiences we’ve had with any Shopify integration.

The support is off the chain. Helpful. Amazing. I would use this app off of the credibility of that alone. They helped me a TON!

best app ever and best staff. Never seen such efficient customer service. The money spent with this app comes back multiplied x10

The app has not been able to export our data after 4 months forcing us to integrate and pay a new app
No answer or support

A fantastic experience!
The chat support is wonderful
The app works properly
I recommend it to everyone

Terrible customer service. The email service has not worked for over 2 weeks and they have left us hanging loosing a lot potential sales after a big restock... Wont trust them in any of their future apps if this is the way of operating.

Attention aux facturations abusives !

Nous utilisons cette application depuis un certain temps et plus de 3 000 dollars nous ont été facturés à tort principalement pour des SMS soi-disant envoyés, alors que :

1. Nous n'avons JAMAIS dépassé les limites d’envois affichées sur l’application
2. En janvier 2025, l’équipe nous a assuré par écrit que les SMS étaient désactivés pour notre compte.
Pourtant, en mars 2025, plus de 400 dollars de frais SMS nous ont encore été facturés !

Les tarifs ne sont ni clairs ni accessibles, et il est impossible de désactiver complètement cette fonction depuis l’application. Ils rejètent la faute sur shopify en vous faisant croire que c'est Shopify qui facture les SMS.

Nous considérons cela comme de la fraude pure et simple. Des remboursements ont été refusés malgré les preuves, et nous avons engagé des poursuites judiciaires.

Vérifiez vos factures ligne par ligne. Cette application facture en toute opacité et rejette la faute sur les utilisateurs.

Appikon has decided to close down this app, with no support for exporting any data. They have also not preemptively notified customers that they are shutting down. Only when I reached out to their support about some issues we found they told us about their plans to shut down. Do not use this app.