Recensies (2.005)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 95% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
22 september 2021

I have integrated it into the site, havent used it yet as site is not live. Support was very helpful and integrates well with shopify

Muscle Flex
Australië
7 maanden gebruiken de app
Bewerkt 9 april 2020

I am adding more stars as after inital review I was contacted immediately and issue was solved in most professional matter by Rishabh. Now just waiting for the feature of removing the button after successfully sending email and I can put 5 stars.

I actually like the app, but I am having a problem with pop up not fitting to my screen and therefore cannot see the link to close the popup link under the button. I have contacted the support via chat but reply has been "works for us with same resolution and browser". That is awesome news for you, but what if one of my clients sees it the way I do. They will get VERY frustrated as they cannot close the pop up and see if their email was successfully sent. So 2 stars for support!

Elly Naturals
Polen
5 maanden gebruiken de app
Appikon Software Pvt Ltd heeft geantwoord 9 april 2020

Hi Tytti,

Thanks for your review. I am really sorry your support experience was not good. "Works for me" is not a solution and we will pass on this feedback to our support team. I will personally help you with your support request.

-RT

30 mei 2023

Great customer service - they immediately helped with plugging in the "notify me when back" button under 5 mins of downloading the application.

Chateau Amsterdam
Nederland
5 maanden gebruiken de app
Appikon Software Pvt Ltd heeft geantwoord 31 mei 2023

Thank you for your review! We are happy that you experienced great customer service from our team. We appreciate your feedback and support.

4 maart 2022

I had an issue with upgrading my subscription but the team there helped me right away and I'm back up and running. Great app.

Woolly Blues
Verenigde Staten
4 maanden gebruiken de app
1 november 2021

A little confusing at first but great customer service and my question was quickly answered and they fixed my problem in minutes.

Oak & Stone
Canada
3 maanden gebruiken de app
9 december 2020

This app is really useful for my prelaunch products to gather information on what products and variants customers are interested in. Their customer support is fantastic! The only complaint is that a lot of features and customization are not available until you get the enterprise/premium plan.

Otelier
Verenigde Staten
3 maanden gebruiken de app
9 juni 2022

Some weeks ago, we switched from the Klaviyo Back in stock default flow solution to Restock Alerts, mainly because of the function to distinguish between stock locations (something that wasn't possible in Klaviyo and caused a lot of wrong Back in stock notifications).
It took us a few days to set everything up and move our current Back in stock notification list from Klaviyo to Restock Alerts without losing any of the queued customers. During the setup process, the customer support always replied super quickly which was very helpful in that phase. The live chat is a true gem. So far, everything works quite well. We appreciate the feature of manually deleting products (e.g. old generations) or unsent notifications (if sent out manually via Klaviyo). That way, we can keep our list of queued customers clean. One thing that could be improved from our point of view is that the whole system is based more on Product IDs and Variant IDs than on SKUs. Since our company mostly works with SKUs, we would love to be able to display the item's SKU in the list of sent/unsent notifications, for example.

Ryzon
Duitsland
3 maanden gebruiken de app
20 april 2021

Very easy to navigate and customer service is very prompt. Having some issues receiving SMS notifications but other than that, so far so good.

Bello Swim
Verenigde Staten
2 maanden gebruiken de app
4 oktober 2021

The app is great and their assistance is instant which is critical for new users like me. Highly recommended!

Amegon Project
Verenigde Staten
2 maanden gebruiken de app
15 januari 2021

App works well, fairly priced, good customer service. I don't find it to be the most aesthetically beautiful app (from a customer's perspective) but considering the cost it's very worth it. We've already made a few sales since installing it, and it reduces a large amount of admin work for us

Nettle's Tale
Canada
2 maanden gebruiken de app