Appikon ‑ Back In Stock , 1.959 recensies

Algemene beoordeling
Cijfers per recensieniveau
  • 95% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 1% recensies zijn 1 sterren
14 maart 2024

Customer Service doesn't do anything at all - The app says emails were sent out, but absolutely nothing was delivered to my customers. Literally look elsewhere for back-in-stock notifications - if anything goes wrong, it won't get fixed.

Two Crow Collective
Verenigde Staten
8 maanden gebruiken de app
12 december 2023

Their app glitches ALL THE TIME! Notifications do NOT go out automatically or when you manually push them. Their customer service is horrible! They don't help at all. They drag open tickets on and on for weeks with no solutions to the problems with their app. Do NOT recommend using this app at all. Unfortunately they now have a bank of restock notifications for our store that we will lose if we delete the app so they know they have us trapped and there is nothing we can do to save these notification. 0 STARS!

ACal Clothing
Verenigde Staten
Meer dan een jaar gebruiken de app
17 januari 2023

This app worked well for a couple of years for us, but it stopped working right before we had a big product launch and cost us a lot of sales. I tried to upgrade our subscription since we had collected a large number of out of stock notifications and kept getting a "server error message". And just like you'll see in the other 1 star reviews, when it stops working good luck getting any help from the company. Spend a little time and money finding a better solution to getting people to sign up for out of stock notifications and I wish I had paid more attention to the bad reviews from established companies. This app is a gamble that could cost you a lot of money when you need it the most.

Verenigde Staten
Meer dan 2 jaar gebruiken de app
Bewerkt 1 mei 2023

The App worked wonderfully for a few months and then would send Back in Stock notifications for items that were out of stock/ have not been updated at random. I brought this to the customer service team and was unable to get a resolution. I sent examples of my stock history reports and compared them the the notification history dates, proving the item's inventory had not been updated. I was told this was impossible and proceeded to tell me it was my fault. I was very willing to work with the team and was given no response after 2 follow ups.

The Pretty Potato CA
Ongeveer 2 jaar gebruiken de app
15 april 2022

This app worked for a while but recently stopped working. Our texts do NOT get sent during restocks. Customer support chat says that it will be about less than 3 minutes to get a response. Hours go by then they will message you in the middle of the night and not resolve the issue. This is the second business day I have requested help and still have not gotten help. Multiple times now they have read my message and just not answered. It’s unbelievable how horrible the customer service is. It’s gone downhill lately so the older positive reviews I would have agreed with at the time but now, don’t waste your time. It will really impact your business when you plan restock dates and times for customers to get orders and then they just don’t help you for multiple days.

Strong and Sexy Fit™
Verenigde Staten
Meer dan een jaar gebruiken de app
6 januari 2023

The app is good when it works, it's been over a month and my issue is still not fixed after been assured it was going to be fixed. The communication from this company is woeful, I have to constantly chase them up and still no update. Look at other 1 star reviews to see similar issues. Off to Shopify to put in a complaint.

Happy Valley
Meer dan een jaar gebruiken de app
Bewerkt 2 augustus 2022

WORST customer service ever. Waiting for a simple answer for weeks. Always sending message to get as feedback they while come back to me whitin the next 24 or 48 hours. There is no problem to not be able to answer a question/fix a feature but just say it, it will avoid everyone to loose time.

Monnier Paris - France
Meer dan een jaar gebruiken de app
18 april 2022

Completely agree with the 1 star review below. The app was good until an issue occurred - it wasn't sending out the restock SMS notifications to our customers, which is causing a big loss in sales for us. We've tried to reach out to support twice, 1 guy literally just stopped replying, so we reached out to another guy but he also doesn't seem helpful. Until now we're still unable to send the SMS notifications, and it seems no one is going to fix this issue.

Pups & Bubs
Hongkong SAR van China
Ongeveer een jaar gebruiken de app
Bewerkt 19 oktober 2022

EDIT: 2022: App stopped sending emails. No response from developers. Changing to another app.
This app is awesome and the support is even better! Installed the app and it worked instantly. I reached out to the support asking how I customise the appearance and they did it all of me in under 5 mins. Incredible!

Run Company
Verenigd Koninkrijk
Ongeveer een jaar gebruiken de app
7 november 2020

Not the most user-friendly app. For each person that opts out, you have to manually remove their phone number. When I asked customer service for help, like can I make removal automatic I got completely absurd responses that didn't have anything to do with what I was saying.

Crimson and Clover Studio
Verenigde Staten
10 maanden gebruiken de app
Appikon Software Pvt Ltd heeft geantwoord 7 november 2020

I apologize you are having issue with the support team. Our team is looking into this case right now. We will make sure you get the help you need.