Customer.guru Net Promoter NPS
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Sobre esta aplicação
Lançada
31 de agosto de 2016
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Categorias
Análise de dados de cliente , Avaliações de produtosFunciona com
zapier, slack, google analytics, facebook ads, desk, zendeskTrack segmented customer satisfaction with Net Promoter Score-based surveys
See how your customers are satisfied depending on the product they ordered, date of their first purchase (Christmas? Black Friday?), number of orders they placed with you, their geographic location and others. Discover trends in your customers' opinions.
- Installation takes 30 seconds
- Radically more survey responses thanks to smart follow-ups
- Embed testimonials and reviews
Preços
Free
Gratuito
- survey up-to 5 users per month
Hobbyist
$50 / mês
- survey up-to 1,000 users per month
Small Business
$150 / mês
- survey up-to 5,000 users per month
Advanced
$250 / mês
- survey up-to 10,000 users per month
- designed for Shopify PLUS
Free
Gratuito
- survey up-to 5 users per month
Hobbyist
$50 / mês
- survey up-to 1,000 users per month
Small Business
$150 / mês
- survey up-to 5,000 users per month
Advanced
$250 / mês
- survey up-to 10,000 users per month
- designed for Shopify PLUS
Todas as taxas são faturadas em USD. As taxas recorrentes e com base na utilização são faturadas a cada 30 dias. Ver todas as opções de preços
195 avaliações
Absolutely horrendous customer support; I have tried to reach them since April 2023 to help me troubleshoot (hello@customer.guru). None of my reviews show up on the testimonials page. Not sure if it is a code problem or something else (I've copied/pasted their exact custom code for my store). Originally, individual NPS reviews showed up fine, and after some time they stopped displaying.
Given the absolute lack of support, there is no way I would sign up to any of their plans and cannot recommend using them.
I'm hopeful they will be able to help, and I'm willing to update this review when the time comes; until then, it is zero stars.
Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.
Excellent customer service and support team!!
Great customer service! The app is very easy to set up and use.
As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.
Sobre esta aplicação
Lançada
31 de agosto de 2016
Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Categorias
Análise de dados de cliente , Avaliações de produtosFunciona com
zapier, slack, google analytics, facebook ads, desk, zendeskConstruído por Customer.guru
Sobre Customer.guru
Avaliação média de 4,5
A criar aplicações para a App Store Shopify há 7 anos
Sepapaja 6, Tallinn, 15551, EE
Assistência
Enviar uma mensagem+420731787936
hello@customer.guru
Este programador não oferece assistência direta em Português (portugal).