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Bold apps work great individually ONLY. Find one app and forget about the rest. Having more than one work is not something they seem to have thought of or bothered to mention in the description before you buy them. We wasted hours, days and weeks trying to fix things only to find out at the end, that product options and discounts or currency conversion to work together can't and is out of their scope of work to fix. We can hire them STARTING at $500-$1000.00 to fix it. This feels wrong. We are very disappointed after trusting them and buying so many apps from them without giving it a second thought. Wish you had customers like that? "Here take our money" Not anymore.
Absolutely awful customer support, we contacted 4 days ago, nobody bothered to help us properly install the app. The app installation completely screwed up the theme and regular customers couldn't put orders through.
We ended up uninstalling this and lost money over it.
Just getting stared with the app, but I had really good customer service with getting this app installed. BOLD was responsive to my requests after we got the process started.
The only issues I had were "Automatic theme update" failed and the "Expert theme update service" link was broken. I wound up going to the BOLD website to create a ticket for support to look at.
Birpal was 5 stars great. Getting to him was a little difficult, hence the 4 star BOLD rating.
Thanks for your valuable feedback! We are glad to hear you were able to get the help you needed. We will certainly look into the issue you described and make sure all is working as it should. We look forward to seeing your store grow with us! Thanks for choosing Bold!
Harpreet K was very helpful and extremely nice! He had the team expedite an install for me and then sent me exactly the info i needed.
Experts failed to install the app. Twice.
The support was lackluster. Tier I support was completely useless. App was buggy and wouldn't integrate with Streamline, our theme of choice. Had to regenerate subscriptions each time you wanted to change your pricing.
We didn't want to use the wholesale pricing feature, we wanted to have custom prices for Members that we setup with Bold Memberships.
But nope. No such luck.
Our workaround is to create a product that is public-facing, duplicate it, tag it with a special 'Member' tag, create a 'Members-only' collection and show this only to members. Pain in the ass, but it works.
I'm not sure how this app works for percentage discounts across your whole product line, but if you have multiple variants or want to achieve product specific pricing, don't waste your time with this app. Very cluttered and slow to use. This app adds variants to your products and will make a mess of your online store.
Try Wholesale Pricing by Supple instead. Very happy with this app.
https://apps.shopify.com/supple-wholesale
Very friendly support team!
Special thanks to Naman, Rajni and Brenda for their help! They really saved my time today!
best app, lots of options and possibilities
This app SUCKS! After this APP was expert installed, it created duplicate variants in all of our Google Shopping Campaigns, showing discounted prices to consumers. After I spoke with customer service, they had NO FIX FOR THIS! Additionally, it created an issue, where customers could not select different variants or flavors of products, and page descriptions would not scroll so that customers could read about the products. Tons of lost revenue. If you have a very ‘simple’ store then I suggest reading the tutorial on how to duplicate your theme and create your own wholesale customer store. Do not download this app.
We have a unique tiered customer framework with discounts on 3 groups of selected products; this app helped us make it a simple task.
Shout out to Azm who was tireless and patient in helping me get started!