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Thanks to Rajni, now my shop is perfect and works all good whit this fantastic App. Now my B2B clients see the correct price.
Buyer beware!!!! This app will screw your theme up permanently if you uninstall it. It leaves code throughout your theme and messes up future theme updates. They also don't give you support on the weekends so if they screw you over on a Friday or Thursday you're out of luck for at least a week. The actual app doesn't work well, to begin with, if you have people use discount codes it won't work with the custom pricing. Pretty awful development, worse support, and a major headache to part ways with them.
Thank you for taking the time to leave your feedback. We are very sorry to hear you had a frustrating experience with our app and support and we want to assure you that we take this very seriously. I can confirm a member of our team has reached out to you to help.
Bold's support team is amazing! I had a ton of difficult questions lined up and Chandan was able to take care of all them! There was no wait for help in Live chat and she helped me for almost half an hour. The level of service she provided gave me lots of confidence in Bold's apps as solutions to our team's needs.
Just getting stared with the app, but I had really good customer service with getting this app installed. BOLD was responsive to my requests after we got the process started.
The only issues I had were "Automatic theme update" failed and the "Expert theme update service" link was broken. I wound up going to the BOLD website to create a ticket for support to look at.
Birpal was 5 stars great. Getting to him was a little difficult, hence the 4 star BOLD rating.
Thanks for your valuable feedback! We are glad to hear you were able to get the help you needed. We will certainly look into the issue you described and make sure all is working as it should. We look forward to seeing your store grow with us! Thanks for choosing Bold!
The app seemed pretty straightforward and it worked as expected, but I probably messed up at the initial setup process because some errors just had to pop up along the way. Fortunately, I came across Jennifer from the support team and she was SPLENDID! Just can't say enough great things about her. She escalated my concerns speedily which eventually led to a quick resolution. But aside from that, her interpersonal skills were impeccable. The customer service experience was a rarity in the best of ways. If it was possible to choose a chat personnel, I'd definitely default to Jennifer. lol But if everyone from Bold Apps were as marvelous as her, then that means all the best for people who support their apps. :)
Thank you so much for the kind words and the great review! Jennifer was so happy to read it; I'm so glad to hear that she was able to make your experience such a great one, and show you our world-class customer service. :)
Sorry to hear that you had some errors when first starting to use the app! It can definitely be difficult to get set up with a new app, but I'm glad that everything was sorted and is now working how you want it to!
Great use of your blog, by the way, and very cool survival kits. I'll definitely need to get one; it's not something I've thought about enough!
We were very excited about trying this app, this Company seems to have a lot of apps with great ideas for Shopify but so far they don't actually all pan out as planned. The setup was difficult and we even paid for the install to be done for us. (which we are still waiting for that to be refunded since we were within the trial date) It never actually worked right with the settings we used and no one would get back to us, at one point we responded to their email about fixing the issues and our response we got from them was an email saying they hope our problem is solved because they closed our support ticket! How about asking or even checking to see if the issues were fixed first? Love the app ideas, highly advise you to invest in customer service reps to help you out.
We have required a specific solution that Bold Custom Pricing has provided with a very useful app. We found something that wasn't working perfectly in the cart area, but the help team were very quick to respond and fixed the problem as requested (Irfan was very polite and very helpful!!). I would certainly recommend Bold to anyone looking to extend the functionality of their store.
Naman was very helpful in my first setups- when I was under time pressure and not sure about how to do it!
Thank you for the review, we appreciate the review! We're so happy that Naman was there to help you with set-up and have you up and running!
Bold apps work great individually ONLY. Find one app and forget about the rest. Having more than one work is not something they seem to have thought of or bothered to mention in the description before you buy them. We wasted hours, days and weeks trying to fix things only to find out at the end, that product options and discounts or currency conversion to work together can't and is out of their scope of work to fix. We can hire them STARTING at $500-$1000.00 to fix it. This feels wrong. We are very disappointed after trusting them and buying so many apps from them without giving it a second thought. Wish you had customers like that? "Here take our money" Not anymore.
Bold provide the most amazing, personalised service - I'm really impressed and frankly a little blown away. Thanks Bold!