BOLD Custom Pricing: Wholesale

I tried to install this app-- however, I do not have any liquid knowledge, so requested the developers to install. My install was completed on a SUNDAY!! Wow!! The app works perfectly. I frequently add and adjust inventory and pricing and have had zero difficulties with this app.

Naman was very helpful in my first setups- when I was under time pressure and not sure about how to do it!

A real pain of an app.

I'm afraid of breaking the store any time I add or duplicate or make any modifications to a product. "Pausing" the app takes forever (literally going on half hour+) and is essential whenever making product additions or edits.

Not to mention you can't use shopify/facebook integration without it showing all of your price tiers. Plus, if you mess up on the backend, it's easy to accidentally show all of your customers all price tiers on the front end. OOPS!

The backend is clunky to use and doesn't load properly most of the time when navigating deeper within pages. Also beware, if you have a lot of different tiers, it's a mess to deal with scrolling through the browser because of how many columns -- imagine a bloated GUI excel spreadsheet. You can't tell which product you're editing for which tier without scrolling like a madman. And then my favorite part ... you finally painstakingly input all of your prices and click save... and then ... wait for it ... refresh ... NONE OF THE PRICES SAVE! TADA!

Most of the limitations and complaints may be due to Shopify constraints, but that's giving Bold the benefit of the doubt. Support is good, but this software is monstrous and scary. Most other third-party shopify integrations (stitch labs, etc...) are afraid to integrate with a store using Bold apps because they're afraid of things breaking too. Temperamental app.

I can't wait to move all of our wholesale customers over to a new system.

Save yourself the trouble and look for a different wholesale solution rather than any of these types of shopify apps -- especially this one. While it may *work*, it's way too messy.

Not quite sure how this app has so many positive reviews. Suspicious of review shilling at this point, but who knows.

Bold provide the most amazing, personalised service - I'm really impressed and frankly a little blown away. Thanks Bold!

We added this app to Shopify to provide our best customers with additional discounts. Unfortunately the app stopped functioning properly. Without a request, it looks like Bold Support logged into our website, created custom orders, but nothing was communicated. Called Support, waited for 15 minutes and then robot told me to call back later.

Support contacted me very quickly to help resolve the issue. Will update once issue is resolved.

We are truly disappointed when this app continued to bill us $79.99 for 4 months even after uninstalling the app.

This App has allowed us to greatly expand the membership types on our online store and even allow for general retail on a website that was originally members only. This functionality has been a game changer for the scope of the business.

The only feature we would really like to see is greater ease of editing individual product prices. As it stands now you can set rules for % or $ discounts from a product or set of products. It would be nice to simply be able to go in and say we want members to pay XX$ for product a and YY$ for product b. To do that currently would require creating a separate set of rules for every product. For now we will continue to work around and approximate our desired pricing with %.

Overall we love the app, and it would work extremely well for the vast majority of retail stores and still works very well for us.

Support was fast friendly and helpful! I was having trouble with pricing and they were able to fix my problem in under 10 minutes!

Horrible customer service. The app wont express install and it required me to open a staff account for their team to install, then i reached out but no feedback at all. I cant get a hold of them.

I will change the comment once i get help.

Working with Bold was an absolutely nightmare. This app is not meant for real businesses. We are a manufacturer of science equipment with over 1,200 SKU's and this app actually lost us money. From double discounting tiered wholesale customers and double dipping monthly promos, discount codes... The app creates duplicate variants in order to track discounts (herein lies it's main issues of compatibility). We had probably 10 cases with Bold and the first rep we worked with was very helpful but the main issue isn't the customer service (although after our first point of contact they failed to really answer and help in the depth we needed after things were messed up) the main issue is the app itself. If you are a small start up or store then this app maybe useful. It has so many issues even things like not having the ability to select a collection to mass discount because we had 'too many' collections. If Bold was honest about saying the needs we had or the size of our store was too big then it could have avoided 90 days of disaster and this poor review.