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So far so good! - This App is exactly what we were looking for and enabled us to gear our shopify store up to our wholesale customers. the intergration was super quick and then Bold team have been on hand, good work :)
I am very happy with this app. It solves a problem that I desperately needed solved, pricing levels for my customers. The install was completed on time as advertised (yes I paid for installation).
Update: App is working now. It still took almost 3 weeks to get it to work and numerous emails, so I can only give it 4 stars. ---- Buggy app and an inexistent customer service. They claim that the bugs are the result of a wrong automatic installation. Apparently now a developer has "installed" it manually for us and the issue is fixed. However it is still showing the same bugs as before and there is no reply from customer service.
Thank you for the review. We've followed up with the team to improve and move faster in future instances.
Loving the app so far. I would highly recommend.
Overall this product does exactly what I needed to do which is setup custom pricing for groups and individuals. Simply create a tag, define the pricing for the tag and tag the Shopify customer account with the appropriate tag or multiple tags.
Support has always been quick to respond and very helpful. 4 stars are awarded instead of 5 due to the app being somewhat confusing at times albeit very powerful.
Bold Apps as a whole is great. We are using several Bold Apps in our shopify store and are very happy with them.
Responsive customer support, does exactly what I need. I use it as a convenient way to create hidden products for wholesale customers (cartons, cases, etc.) and assign custom pricing groups to customers.
It seems like Shopify isn't setup perfectly on the back-end for hidden products, so there are a few minor issues:
1: I had them install it (an extra $40, IIRC). Usually I do it myself, but this one looked hard
2: If your website allows users to search by tag, some of the tags (particularly the HIDE tags) can show up in that list. AFAIK you can't fix this yourself, but the Bold Apps customer support can.
3: If you hide a lot of products it can create blank pages when browsing products. This is only an issue if you hide a lot of products, though. You can organize this by creating different collections, but it will always be a problem when browsing all products. Can create navigation issues for customers who are interested in your hidden products (such as wholesale customers who are buying cartons that you don't want shown to web retail customers).
Overall I like it, and it does everything I need. Not perfect, but definitely gets the job done.
Seems to be working well, some difficulties in getting the custom prices working correctly but all just teething problems.
Andy
www.balloonandpartywholesale.co.uk
Not a perfect App but the Customer Service and Support are GREAT and make up for the issues we've had! Michael has done a great helping me understand the inner workings and how to use it above and beyond the intro videos. David was awesome in creating a unique fix for our inventory reconciliation issues and getting our shop on the right track. If you have any issues, don't worry... they'll figure it out and educate you as you go.
A little quirky, but haven't found an app that does what Bold can do better. Very appreciative for Carter's level of service and responsiveness.
OK, so when this bad boy is up and running it's great! We can assign a "dropship" tag to our dropship accounts, and bring in all those orders through our normal website! Great time saver and looks professional too...
Only reason for losing 1 star is the awkward set-up process. You have to search for specific terms in the code, which more often than not is not the same text as the examples....
Don't worry though, a moderate 1-off payment and the super clever folks at bold apps will do that for you!
I would almost say that Bold should offer to implement the code as standard FOC for new customers, and then it would be 5 Star the whole way!
Great app!