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Great app just when you go to make changes, one the app gets fidgety and you sometimes have to remove a discount group to make changes to it. Also It takes a very long time to sync and there is no way to cancel things from Syncing. So if you want to make any change make sure you think about it twice or else you have once you hit a button you have to wait for the whole thing to sync before you can do anything else.
baaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaad
Hi there! I took a look at all of your email correspondence with our customer service team. First off, I just wanted to say we are so sorry to hear that you are unsatisfied with our app! It looks like there were a lot of roadblocks and changes that needed to be made in order to get it working due to conflicts with other applications on your store, which certainly is a negative experience.
It looks like we last left off on a good note after our Tier 2 support team made some changes to your code in order to allow two conflicting apps to work together.
Would you mind responding to our most recent email with your phone number and a good time to call you so we can sort out any other issues you might have? I just wanted to let you know that *we have somebody who can speak with you in Spanish over the phone*, as I saw that was a barrier in earlier conversations. :-)
UPDATE: We are so sad that it has come to this! We needed to uninstall the the whole thing from our shop (removing the liquid code, undoing the changes to the theme's HTML is tedious work!). They weren't able to resolve our problems and we have tried our best to be patient with them. Bold's CSP just don't fit in to our preferences and their suggestions for a solution is defeating the purpose of why we even purchased the program in the first place. It's an incomplete program to integrate with our shop.
Bad support, could not reply to support emails - had to cancel my account before even using it once.
Installed Bold Quantity Breaks on our site csb-battery.ca Brenda returned my call promptly and new exactly what need to be done to get our site up and running with the app. The Bold Team did the install and it was done in less than two hours. So far it works great.
Michael
csb-battery.ca
Hi Michael,
Thanks so much for taking the time to leave us a review, and for providing your website so others can see it in action! Brenda is a hard worker and such a kind person; we're glad she was able to speak with you over the phone and work with you to get Quantity Breaks appearing on your site just how you wanted.
Please let us know if we can assist with anything else!
Before installing this app and wasting your time, make sure you read BOLD's documentation, especially this article: https://support.boldcommerce.com/hc/en-us/articles/115005305726.
There are some significant, deal breaker type limitations with all versions of this app. The most recent version, Version 3 has the following limitations according to the page linked to above, and confirmed by their live chat support:
It does NOT work with third-party checkout buttons like Amazon Pay, PayPal, Apple Pay, Google Pay, etc.
It does NOT work with Shopify discount codes.
It is NOT compatible with some inventory management apps.
Draft orders remain in your Shopify admin after a customer has checked out.
I wish I had known these things upfront, which is why I'm posting this review so it will hopefully help others before they waste their time if any of those things are deal breakers like they are for me.
I think you guys have a great idea in this product but may need to work on the installation and troubleshooting of it. We had to remove it from our site because it ended up ruining a lot of our pricing and due to the nature of the install/ uninstall, we now have more work on our hands then we did when we started. If you guys are able to pay them to set it up on your site for you, it should work like a dream. It just wasn't a price we were willing to pay for it.
The app didn't work well for us because we have too many variances which didn't leave enough room for the wholesale pricing variances. However, it has great potential. The customer service was outstanding.
Really is a terrible app, or developers do not understand the Ecommerce Business, This app was supposed to be simple, it changed my pricing of products, disabled my google merchant shop feed because of the prices, disastrous. BEWARE and enter with caution.
These guys have the best customer service. We are in the process of replacing all of our apps with the Bold suite. They work very well, if there's ever an issue their technical team will get it resolved lightning quick.