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Richpanel has been fantastic to work with! They are quite responsive, and I really admire their drive to make this program all it can be. It is significantly better than the alternative we were using.
The app is great overall and support has been incredibly helpful. The dashboard is pretty stuffed, and it can take a bit of time to get used to it. We have only tried the LiveChat and Support, not the add-on yet, but the features of the helpdesk are amazing and in the future we will definitely take advantage of that to reduce the customer contact impact. We also tried Crisp and Gorgias already, they were both not good for us. But this we recommend 10/10 :)
First day here! Between the initial set-up/trial, the customer support, live chat and amount of questions answered so quickly, LOVING this app!
Thank you all!
Great software, even better customer service.
Rich Panel is a game changer for our customer service! The interface is super clean and organized. This saves us so much time and cannot recommend it enough. Plus the support is incredible!
Amazing support from the beginning , nothing was too much trouble no matter how long it took , highly recommend
The plan says 60$ but when you signup they ask 160$
Good App
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We're always finding more ways to take advantage of all the Richpanel features!
Our customers' experience has seen a dramatic improvement since switching to Richpanel. The interface is attractive, and customers can quickly get answers to many questions without talking to an agent.
Our team loves it too, it's easy to use, and agents have order and customer information at their fingertips.
I highly recommend this app, the Richpanel team is fantastic to work with, and we now have multiple stores using it; we couldn't be happier.