Recensioner (138)

Helhetsomdöme
4,8
Antal per omdömesnivå
  • 97 % av omdömena har 5 stjärnor
  • 1 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 1 % av omdömena har 1 stjärnor
12 maj 2022

I love Richpanel! Waaaaaay better than what we were using before! Their support team is extremely charming, helpful and know their software well - I continually meet with them -- on occasion as needed -- to tweak & improve the inner workings of our setup. They're responsive, easy to get a meeting with anytime, and actually want to help us understand how to use their product more efficiently. We were able to set up a self-service chat box that has helped reduce the overall number of tickets we have, and the macros are super helpful as well. The analytics are help me better understand what's happening in the customer service area of our business. I could not recommend another customer service app more than Richpanel!

LOTUSWEI
USA
Ungefär ett år användning av appen
22 december 2022

Thank you Richpanel!

All the information you need, all in one screen, able to take care of the customers with ease.

The support is amazing! They customized our screen and options to suit our specific needs.

Z Natural Foods
USA
Ungefär ett år användning av appen
Redigerat 27 januari 2022

+ Great app with a lot of functions! The support is the best, answering fast and are more than happy to arrange a call with you. A special cred to Amir that has helped us a lot with various problems. - If I must leave one "improvement" it would be the price. As a start up company its a big investment to get the functionality of self service - it would be great if the packages could be customized for each customer including only the most necessary required functions =)

Outlet365
Sverige
12 månader användning av appen
4 mars 2021

All you need to know about this product can summarized as follows: It's pure genius. That's all you need to know.

Vidlogix
USA
11 månader användning av appen
30 juni 2022

Always fantastic support and a truly powerful app that solves a lot of customer service issues. Forward-thinking and progressive development from the team at Richpanel. Thanks!

The Calzone Kitchen
Storbritannien
10 månader användning av appen
17 augusti 2021

Richpanel has been instrumental in simplifying our customer service experience for our employees and our customers. The self service tool has reduced our unnecessary phone calls by about 65% since the start of our integration, and has empowered our customers to find and edit their orders and information without having to call us or email us. With a CS team of only 3 people, this CRM has created a much simpler and more efficient experience on the front and back end of our operations. Love Richpanel!

SpectraPure
USA
10 månader användning av appen
2 november 2022

I've been trying to find the perfect Helpdesk/chat app for our website and have been through them all here on the Shopify AppStore. I must say that Richpanel is by far the best and their customer service is awesome, even though I'm still on the free plan! They will do everything they can to help you! Great app, and great service. I recommend it highly, No point to keep looking. Thanks, Richpanel team"!

Reyrr Athletics
Sverige
10 månader användning av appen
15 maj 2022

This app has been really useful for our customer support team. We are now able to keep track of customer issues easily and the help desk feature is great for enabling customers to service themselves. The Richpanel customer support team is quick on answering questions and fixing bug issues.

DutyBox Australia
Australien
10 månader användning av appen
13 april 2022

I would highly recommend this tool. It's very well featured and developed and the team behind is awesome. it takes max a few hours or a day to get some support.

Guru Muscle
Australien
9 månader användning av appen
22 november 2022

I use this app for creating and editing orders. It is very user-friendly and you can learn a lot about it and its different functionalities just by looking around.

Brute Force Training
USA
9 månader användning av appen