评论 (157)

整体评分
4.8
每个评分等级的数量
  • 96% 的评分是 5 星
  • 1% 的评分是 4 星
  • 0% 的评分是 3 星
  • 1% 的评分是 2 星
  • 1% 的评分是 1 星
2025年2月12日

Always helpful. The social media moderator (AI) is dope. It gets the job done very well as long as you use the correct prompts. Richpanel is the way to go!

TheraPetMD
美国
大约1年 人在使用应用
2025年2月26日

Stellar software for the price, does nearly everything that something like Gorgias does, at literally 25% the cost, crazy. Great Job team. Moved our entire CX stack to Richpanel + Aircall, working great for unified sales/service analytics.

Shock Surplus
美国
6个月 人在使用应用
2025年2月12日

Great app.
Their Manoj, their support agent even take time to have a call with me to explain to me the automation. Thanks a lot.

Mother's Earth NL
荷兰
5个月 人在使用应用
2025年1月25日

The "AI" feature is not all it's cracked up to be. It is NOT an AI chatbot that can answer customers' questions for them. It is not an AI that learns from previous conversations and drafts useful replies for you.

It is basically just a weak version of ChatGPT that can help you draft a reply based ONLY ON your help topics that you've manually written, but still needs a human to review and send it.

Even though the "AI" feature was the main reason I installed the app, I never use the AI feature. This makes Richpanel no better than any other helpdesk system as far as I can tell.

HyperSpring Toys
美国
12个月 人在使用应用
2025年2月23日

Great platform and excellent automations. Recommended for scaling businesses.

Naturcontact UK
美国
11个月 人在使用应用
2024年11月25日

We have been using for some time now, and loving it. So easy to have an overview of what the CS team is dealing with, the level of queries, and how we can add value for our customers.
If we have a question, the team at RP is there quickly with help and an answer :-)

Oskar's Wooden Ark
澳大利亚
6个月 人在使用应用
2024年10月10日

This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!

Pedal Commander
美国
6个月 人在使用应用
2024年10月31日

My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!

Pillow Slides
美国
大约2年 人在使用应用
编辑时间:2024年10月22日

Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team!

We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!

My Mind's Eye Paper Goods
美国
5个月 人在使用应用
2024年12月3日

Great support!

NZ Offroader
新西兰
12个月 人在使用应用