評價 (151)

整體評分
4.8
各級評分數量
  • 97% 的評分為 5 顆星
  • 1% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 1% 的評分為 2 顆星
  • 1% 的評分為 1 顆星
2024年10月10日

This platform is wonderful! We have used Hubspot and Gorgias, but Richpanel has the best of both platforms. Amit and his team are amazing to work with. If we are having an issue, I email them, and within minutes, I have a response of "We were able to locate the issue and fixed it" or "We will look into this and get back to you." I have an answer by the next business day for most issues. We have also provided feedback, and they have taken it and made this CRM beyond what we could have suggested. I hope our partnership lasts a really long time Thank you Richpanel Team!

Pedal Commander
美國
使用應用程式 6個月
2024年11月25日

We have been using for some time now, and loving it. So easy to have an overview of what the CS team is dealing with, the level of queries, and how we can add value for our customers.
If we have a question, the team at RP is there quickly with help and an answer :-)

Oskar's Wooden Ark
澳洲
使用應用程式 6個月
編輯時間:2024年10月22日

Really great experience, we had some trouble understanding pricing but we had a quick demo call where they also clarified pricing. I was impressed with their team!

We have loved the tool so far, it's been a game changer and we are able to resolve customer's concerns so much faster!

My Mind's Eye Paper Goods
美國
使用應用程式 5個月
2024年10月31日

My feedback is that I really like how they resolve my concerns quickly and efficiently. Good job!

Pillow Slides
美國
使用應用程式 大約2年
2024年8月26日

Disappointed and hoping for a resolution. There is no SMS ability and we were told there was. After all the work of moving CS platforms, we were met with this massive hole. Hope they will fix it and then I can update this review.

Organics Ocean
美國
使用應用程式 5個月
2024年10月21日

very helpful and quick

STRANDS OF FAITH
美國
使用應用程式 接近4年
2024年8月8日

Very nice and full featured with a modern interface. Great service too.

MotoTote
美國
使用應用程式 16天
2024年5月18日

Amazing team and amazing support. Easy to set up but had an issue with getting my emails to show. The team stayed with me and had a call to sort the issue. Above and beyond a a great platform to deal with ALL you communication channels in one place.

Lifestyle Travel Trading
澳洲
使用應用程式 2個月
2024年3月8日

Excellent system. I have been with them for almost a year now and enjoy every second. From the platform to the features to the AMAZING support team - look no further for your customer management solutions. Great automation and intuitive features.
The PC website version and mobile app works amazing fast and receives constant updates and improvements from the richpanel team.
This system has improved my customer support by ten fold and is worth every penny. Thank you guys for an excellent product and the ongoing support!

Canada TV Boxes
加拿大
使用應用程式 12個月
Richpanel Inc 已回覆 2024年4月1日

Thank you for this excellent review and thank you for being a Richpanel customer.

I'm glad you are using the mobile app. We work very hard on the app and we'll keep making it better.

Looking at this review, I feel lucky we get to work with customers like you. Thank you for the kind words.

- Amit RG,
CEO of Richpanel.

2024年1月16日

As a NOT small and NOT big Shopify Store brand I finally found the CRM app that we needed.
The big guys Mobile apps are horrible and desktop is very complicated and hard to learn.

Richpanel is fairly priced, great mobile app for live chat, great ticketing to manage the e-mail in one place rather jumping from Shopify orders to Shipstation and come back to E-mail.

You will LOVE it. I promise.

The Loomia
美國
使用應用程式 7個月
Richpanel Inc 已回覆 2024年4月1日

THANK YOU for this beautiful review. I sometimes read these reviews again and it gives me the much needed motivation on rough days!

Thank you for your business.

- Amit RG,
CEO of Richpanel.