Richpanel: AI Customer Support

Amazing Platform!

We moved over from Commslayer to Richpanel a few months ago and everything about their platform and support/onboarding team has been nothing short of amazing!

The move over for our dozen+ agents was very smooth. The Richpanel team walked us through the exact migration process and we were able to transition over without anything major breaking. And for all misc. bits, their team was super responsive on Slack to help us out.

They even setup all the key macros and automations that we had on Commslayer and trained our team leads and agents on the key tools/functionality.

Great software and great team to work with. We spoke with basically every helpdesk before committing to a big migration like this, and Richpanel came out on top in many ways, and I'm glad we did it, because it's worked out very nicely for us. Highly recommend!

I had so far a very negative experience.

First of all, it is way more expensive than you initially think it is. You need to pay for the Self-Service add-on. Because without it, you can't effectively use the live chat and pop-up. While with other customer support tools, this is normally included for free.

Also the customer support so far has been very poor and limited. Not what you would expect from....a customer support tool.

We’ve been using it primarily for customer service, and I have to say, the automation is SUPERB once it’s properly configured! The setup is incredibly user-friendly, with no technical expertise needed, and their support team is there to guide you every step of the way. From intuitive navigation to time-saving automations, it really empowers agents and managers to focus on what matters. Truly one of the best CRMs out there!