Richpanel Customer Service App

Richpanel Customer Service App

od Richpanel

Customer Support CRM, Tickets Helpdesk, Live Chat, Help Center

5.0 z pěti hvězd(42 hodnocení)

One helpdesk. All Channels

Manage Live Chat, Email, Facebook, Instagram, Phone from one simple dashboard. Upgrade from Zendesk, Freshdesk, Intercom, Gorgias

Order data at your fingertips

See Shopify orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

Amazon-like customer support

Automate order tracking, returns, exchanges and other repetitive tickets. Easy to setup Help Center & Self Service.


Podrobnosti o Richpanel Customer Service App

1,000+ Shopify brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world.

Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.

Here are 10 ways Richpanel can help you manage your customer service.

1. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

2. See Shopify data next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

3. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

4. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

5. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

6. Automatically resolve common customer queries with self-service

Create self-service scenarios in the help center and instantly answer common, repeat questions.

7. Integrate with your favorite apps

Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias

Unlike other helpdesk solutions, you dont have to hire more and more support agents to scale your business. Join the 1,000+ businesses that chose Richpanel. Contact us for migration assistance.

Integrováno s

  • Smile,
  • ReCharge,
  • Aircall,
  • Postscript,
  • Yotpo

Prohlédnout aplikaci v akci

Zjistěte, jak aplikace funguje ve vzorovém obchodě.

Zobrazit vzorový obchod

Galerie médií

Podpora

Nacenění 14denní bezplatná zkouška

Zobrazit všechny cenové možnosti

Free

Zdarma

  • 100 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Starter

$50/měsíc

nebo $40/měsíc fakturováno v částce $480 jednou ročně

$25 per 100 conversations

  • Unlimited agents included
  • 350 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 1 store

Regular

$250/měsíc

nebo $200/měsíc fakturováno v částce $2,400 jednou ročně

$20 per 100 conversations

  • Unlimited agents included
  • 2,000 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Connect 2 stores

Self Service Pro

$750/měsíc

nebo $500/měsíc fakturováno v částce $6,000 jednou ročně

$15 per 100 conversations

  • Unlimited agents included
  • 6,000 conversations included
  • 1,000 automated resolutions included
  • Connect 5 stores
  • SELF SERVICE PORTAL
  • HELP CENTER

* Všechny poplatky jsou fakturovány v USD. Opakované platby, včetně měsíčních poplatků nebo poplatků za použití, se fakturují jednou za 30 dnů.

5.0 z pěti hvězd

Celkové hodnocení odráží aktuální stav aplikace. Zahrnuje všechny recenze aplikací, ale upřednostňuje ty nejnovější.
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Nejnovější recenze

activLife.net

Very easy to install and manage. I was up and running in less than 20 minutes. Their support was very helpful and resolved minor challenges very quickly. So far, I am loving the simple UI and UX of the app. I am going live and I will provide another review after a month on the system.

Nine Mile Clothing

Love this app! It offers you so much about the customers that contact. The support is amazing they really helped me to get started. I am new to this so i am looking forward to learning about what else the app can do! : ) Thank you!

AF Technologies

All your customers service in one place! And the best part? They support you with a free plan to begin! Their customer service is amazing and all the guys i have spoke until now helped me in all of my inquires!