Catégories connexes

Richpanel Customer Service CRM

par Richpanel Inc

Helpdesk, Support Tickets, Live Chat, FAQ. Zendesk/Gorgias Alt

90 avis
Forfait gratuit disponible. Essai gratuit de 14 jours. Des frais supplémentaires peuvent s'appliquer.
Voir la boutique de démonstration

Section des valeurs clés

All channels. One inbox.

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.

Automate your work

Design self-service flows to answer common queries. Increase agent productivity with saved replies, smart assignments & automations.

Get more sales with Live Chat

Proactively engage customers with live chat. Give product recommendations, share coupons and convert them to customers.

Galerie d'images en vedette

  • Manage all channels in one Inbox
  • See & Edit Orders without leaving the Helpdesk
  • Convert more visitors into buyers with Live chat
  • Get In-depth support analytics
  • Reduce 50% of your Tickets with Self-service
  • Provide Support at your Convenience from Mobile
  • Chat widget is designed Mobile first and works in all screens.
  • Manage all channels in one Inbox
  • See & Edit Orders without leaving the Helpdesk
  • Convert more visitors into buyers with Live chat
  • Get In-depth support analytics
  • Reduce 50% of your Tickets with Self-service
  • Provide Support at your Convenience from Mobile
  • Chat widget is designed Mobile first and works in all screens.

Détails de l'application

Richpanel Customer Service CRM

Richpanel Customer Service CRM

Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy – and profitable.

Service matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work efficiently and effectively – delivering the level of service the modern ecommerce consumer demands.

Key Features. 1. Omnichannel Customer Support

Pull support requests into one consolidated inbox, giving fully integrated access to order details, purchase history and move via our powerful Shopify integration. Automatically route tickets and tag conversations with custom labels, using custom filters to create unique views.

  1. Powerfully Engaging Live Chat

Real time customer engagement - either with an agent or via templated replies. Remove barriers to conversion quickly and provide personalized product recommendations.

  1. Automated Support Scenarios

Instantly resolve common issues and customer questions with intelligent automated response flows. Guide your customers to answers with an Amazon-like customer experience.

  1. Self Service Customer Widget

Help customers help themselves. Allow customers to access their own support portal to request actions such as exchanges, returns, order status updates and more. By instantly resolving customer queries, eliminate redundant tickets.

  1. Customer Service Driven Revenue

Delight customers with personalized support experiences, fast response times and helpful live chat assistance – never miss a sale because of poor customer service!

  1. Do more than just manage tickets.

Powerful integrations with a wide range of the most popular Shopify apps allow your support team to:

Edit your orders Modify loyalty points Manage subscriptions and refunds Collect reviews and feedback from inside the helpdesk And so much more…

  1. Meet evolving customer service expectations.

Research shows that millennial and Gen Z customers (the future of ecommerce) favor self-service support experiences.

Get ahead of this growing trend by allowing your customers to access self-serve automation. Use templates, automation rules and macros to automate repeated issues and enable customers to help themselves. Save your time for solving more complex issues.

Start your free trial today.

Set up is simple and pricing operates on a generous sliding scale. Hesitating? Take a look through our many 5* reviews to see how stores are already benefiting from the powerful omnichannel support capabilities of Richpanel’s live chat and helpdesk solution.

Date de lancement

November 15, 2019

S'intègre à

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations
Richpanel Customer Service CRM

Richpanel Customer Service CRM

Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy – and profitable.

Service matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work efficiently and effectively – delivering the level of service the modern ecommerce consumer demands.

Key Features. 1. Omnichannel Customer Support

Pull support requests into one consolidated inbox, giving fully integrated access to order details, purchase history and move via our powerful Shopify integration. Automatically route tickets and tag conversations with custom labels, using custom filters to create unique views.

  1. Powerfully Engaging Live Chat

Real time customer engagement - either with an agent or via templated replies. Remove barriers to conversion quickly and provide personalized product recommendations.

  1. Automated Support Scenarios

Instantly resolve common issues and customer questions with intelligent automated response flows. Guide your customers to answers with an Amazon-like customer experience.

  1. Self Service Customer Widget

Help customers help themselves. Allow customers to access their own support portal to request actions such as exchanges, returns, order status updates and more. By instantly resolving customer queries, eliminate redundant tickets.

  1. Customer Service Driven Revenue

Delight customers with personalized support experiences, fast response times and helpful live chat assistance – never miss a sale because of poor customer service!

  1. Do more than just manage tickets.

Powerful integrations with a wide range of the most popular Shopify apps allow your support team to:

Edit your orders Modify loyalty points Manage subscriptions and refunds Collect reviews and feedback from inside the helpdesk And so much more…

  1. Meet evolving customer service expectations.

Research shows that millennial and Gen Z customers (the future of ecommerce) favor self-service support experiences.

Get ahead of this growing trend by allowing your customers to access self-serve automation. Use templates, automation rules and macros to automate repeated issues and enable customers to help themselves. Save your time for solving more complex issues.

Start your free trial today.

Set up is simple and pricing operates on a generous sliding scale. Hesitating? Take a look through our many 5* reviews to see how stores are already benefiting from the powerful omnichannel support capabilities of Richpanel’s live chat and helpdesk solution.

Date de lancement

November 15, 2019

S'intègre à

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations

Tarifs Essai gratuit de 14 jours

Afficher toutes les options de prix

Free

Gratuit

  • 100 Conversations
  • Email & Live Chat
  • Multichannel Inbox
  • Order Actions
  • Mobile App
  • FAQ Portal
  • Self-Service Flows
  • Customer Profile

Starter

$300/mois

ou $250/mois facturés à $3,000 une fois par an

$30 for additional 100 conversations

  • 1,000 Conversations
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

$600/mois

ou $500/mois facturés à $6,000 une fois par an

$25 for additional 100 conversations

  • 2,000 Conversations
  • Everything in Starter +
  • WhatsApp + SMS
  • Self-Service Advanced
  • Social Media Integrations
  • Basic Reports
  • CSAT Survey

Pro

$900/mois

ou $750/mois facturés à $9,000 une fois par an

+$20 for additional 100 conversations

  • 5,000 Conversations
  • Everything in Regular +
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

* Tous les frais sont facturés en USD.
** Les frais récurrents, y compris les frais mensuels ou les frais d'utilisation, sont facturés tous les 30 jours.

Avis

5.0 étoile(s) sur 5

La note globale correspond à l'état actuel de l'application. Elle comptabilise tous les avis sur l'application, mais priorise les plus récents.

Nombre d'avis par note
  • 99 % des évaluations sont des évaluations à 5 étoiles
    89
  • 1 % des évaluations sont des évaluations à 4 étoiles
    1
  • 0 % des évaluations sont des évaluations à 3 étoiles
  • 0 % des évaluations sont des évaluations à 2 étoiles
  • 0 % des évaluations sont des évaluations à 1 étoiles
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Filtrer et trier les avis

  • 5 étoile(s) sur 5
    29 juillet 2022

    wholesale mon ange Louise

    Emplacement Belgique
    Temps passé à utiliser l'application Environ une heure

    Excellent customer service of Mark. The app is working very well and the conversion rate is rising due to the good customer service we can provide to our customers and live visitors on the website.

  • 5 étoile(s) sur 5
    22 juillet 2022

    elGenioX

    Emplacement Bolivie
    Temps passé à utiliser l'application 8 mois

    Thanks to the Richpanel team who have a fast and effective support team and an application that helps a lot in personalized customer service.

  • 5 étoile(s) sur 5
    30 juin 2022

    The Calzone Kitchen

    Emplacement Royaume-Uni
    Temps passé à utiliser l'application 10 mois

    Always fantastic support and a truly powerful app that solves a lot of customer service issues. Forward-thinking and progressive development from the team at Richpanel. Thanks!

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