Richpanel: AI Customer Service

Richpanel: AI Customer Service

月額$9から。 14日間の無料体験。
評価 (4.8)
レビュー
開発者

このアプリについて

公開日

2019年11月15日

言語

英語、 ドイツ語、と スペイン語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

Combine the best of AI & Humans. Deliver high-quality service at scale.

Richpanel is an AI-powered helpdesk that makes it easy to manage customer queries across multiple channels, respond faster and scale your capacity. Ideal for merchants of any size, Richpanel is particularly beneficial for those experiencing rapid growth and seeking to maintain high-quality customer service without adding more staff. You can easily migrate to Richpanel from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer & Gladly.

Richpanel is an AI-powered helpdesk that makes it easy to manage customer queries across multiple channels, respond faster and scale your capacity. Ideal for merchants of any size, Richpanel is particularly beneficial for those experiencing rapid growth and seeking to maintain high-quality customer service without adding more staff. You can easily migrate to Richpanel from Shopify Inbox, Zendesk, Gorgias, Help scout, Kustomer & Gladly. さらに表示する
  • Manage all Channels: Email, chat, Facebook dm, Instagram & phone from one inbox.
  • Reduce tickets: Design a self-serve portal to let customers resolve issues 24x7
  • Scale with AI: AI assistants that learn from agents and automates their work
  • Integrate your stack: Access data from your favorite apps directly in the inbox
  • Measure & improve: Detailed reporting to see all your support metrics

価格設定

14日間の無料体験

BASE

$9/月

BASE plan includes 3 seats

  • Features include :
  • Email, Chat & Social channels
  • 90 day data history
  • Macros
  • Automations
  • 3 users included
  • Unlimited tickets & Resolutions

PRO

$60/月

または$600/年で17%の節約

$60 per additional user

  • Everything in BASE, and:
  • Phone channel
  • 1 year data history
  • 200 AI-assisted replies

PRO MAX

$120/月

または$1,200/年で17%の節約

$120 per additional user

  • Everything in PRO, and:
  • SMS channel
  • Unlimited data history
  • Unlimited AI replies
  • Multiple Languages
  • Unlimited tickets & Resolutions

BASE

$9/月

BASE plan includes 3 seats

  • Features include :
  • Email, Chat & Social channels
  • 90 day data history
  • Macros
  • Automations
  • 3 users included
  • Unlimited tickets & Resolutions

PRO

$60/月

または$600/年で17%の節約

$60 per additional user

  • Everything in BASE, and:
  • Phone channel
  • 1 year data history
  • 200 AI-assisted replies

PRO MAX

$120/月

または$1,200/年で17%の節約

$120 per additional user

  • Everything in PRO, and:
  • SMS channel
  • Unlimited data history
  • Unlimited AI replies
  • Multiple Languages
  • Unlimited tickets & Resolutions

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

123件のレビュー

総合評価
4.8
評価レベルごとの件数
  • 評価の98%は5つ星です
  • 評価の1%は4つ星です
  • 評価の0%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2024年1月17日

Ive done a fairly thorough comparison between Richpanel and Gorgias using the free trials, and based on that I've chosen and I like Richpanel better. Firstly the support from richpanel is miles ahead with their live chat support, very responsive. Gorgias only have email support. The Richpanel UI is better, the accounts organisation is better - our team could have user accounts using their personal emails rather than work ones, and then assign email signatures to their profile for responding to work emails. This saves money from having multiple hosted emails in our google workspace account. The richpanel app is better! Looks more refined then gorgias. Sidekick AI (chatgpt4) was one of the deciding factors for me.. You can use it to respond to draft responses to emails and live chat and quickly edit if necessary.

Another bonus over gorgias is that you can embed forms into the live chat, (and you don't get charged for each and every customer interaction like gorgias does), see what a customer has in their cart (Gorgias cant do this).

The integration with aircall is awesome. We are able to record all conversations and they are logged next to customers that have placed orders with us. Being able to add images to the live chat that show up as images rather then download links is great.

There are a few things, Im hoping richpanel will improve, the main one being the self service setup, which is a bit messy and complicated. On the customer end the live chat is great though. I love how the chat can be expanded (size) by the customer, but I wish we could control this happening automatically on certain pages, such as forms. While we can create draft orders in richpanel, I couldn't find a way to save uncompleted drafts to come back to later. This means I have to start them again or do it in shopify.

I can highly recommend Richpanel. Its already making a difference to our business and customer support. Special thanks to Mark and Deepan for their quick and reliable support. You guys are awesome!

Spy Monkey Surveillance
オーストラリア
アプリの使用期間:20日
2023年11月19日

best CRM I've used yet. I've used all the big ones and this one seems to be the cleanest and nicest looking. most intuitive UX and makes work efficient. seamless integrations. to me, it's like the Apple of CRMs. not anything wrong per say with others but there's a reason apple is as big as it is.

Lunchbox Packs
アメリカ合衆国
アプリの使用期間:2年以上
Richpanel Incが返信しました 2024年1月24日

Hi, I'm Amit, the CEO of Richpanel. Your review really made our day and makes all our hard work feel worth it. Thank you so much!

2024年1月31日

I would simply say one of the best partners we have. amazing experience with Richpanel and their team. special thanks to Yuvraj, Amir and Sandeep

Muscat Livestock
オマーン
アプリの使用期間:9ヶ月
2024年1月16日

As a NOT small and NOT big Shopify Store brand I finally found the CRM app that we needed.
The big guys Mobile apps are horrible and desktop is very complicated and hard to learn.

Richpanel is fairly priced, great mobile app for live chat, great ticketing to manage the e-mail in one place rather jumping from Shopify orders to Shipstation and come back to E-mail.

You will LOVE it. I promise.

The Loomia
アメリカ合衆国
アプリの使用期間:8日
2023年12月8日

Shout out to Amir! When it comes to customer support, this guy is par none. He's always going above and beyond to make sure our problems are solved. Whether it's training us on how to use complex functions or if something breaks, he's always on point!

MyDermaDream
アメリカ合衆国
アプリの使用期間:9ヶ月

このアプリについて

公開日

2019年11月15日

言語

英語、 ドイツ語、と スペイン語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

ReCharge, Yotpo, Returnly, Klaviyo, Aircall, 20+ integrations

開発者:Richpanel Inc

Richpanel Incの詳細情報

平均評価:4.8

Shopify アプリストア向けのアプリ構築経験:4年

1885 Cabana Dr, San Jose, CA, 95125, US

サポート

メッセージを送信

1-415-498-1118

sales@richpanel.com

この開発者は日本語での直接的なサポートを提供していません。

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