Customer Service & Help Center

Provide 'Amazon-like' customer service on your DTC store in 10 mins.

Your customers are benchmarking you against Amazon. Here are 10 ways Richpanel makes it easy for you to beat Amazon at their own game.

1. Automatically resolve 50% customer queries before they even reach agents

Help your customers track orders, request returns, do exchanges and more. Resolve more than 50% of issues before reaching agents.

2. Respond faster on SMS, Email, Phone, Live Chat, Facebook, Instagram, Amazon messages and WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

3. See Shopify and Amazon orders next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

4. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

5. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

6. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

7. Integrate with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

8. Multilingual

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration. Sign up for a free trial now.