Customer Service & Help Center

CRM, Helpdesk, Live Chat, FAQ, Bots, Self Service, Helpcenter

無料プランあり。 14日間の無料体験。 追加料金が適用される場合があります。

Auto resolve 50% of queries

Get an Amazon-like Helpcenter in 10 mins. Automate order tracking, returns, exchanges and product FAQs.

Integrate Shopify & Amazon

See Shopify & Amazon orders & customer data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

Manage SMS, Email, Chat, FB/IG

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon.

Customer Service & Help Center

Customer Service & Help Center

Provide 'Amazon-like' customer service on your DTC store in 10 mins.

Your customers are benchmarking you against Amazon. Here are 10 ways Richpanel makes it easy for you to beat Amazon at their own game.

1. Automatically resolve 50% customer queries before they even reach agents

Help your customers track orders, request returns, do exchanges and more. Resolve more than 50% of issues before reaching agents.

2. Respond faster on SMS, Email, Phone, Live Chat, Facebook, Instagram, Amazon messages and WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

3. See Shopify and Amazon orders next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

4. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

5. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

6. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

7. Integrate with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

8. Multilingual

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration. Sign up for a free trial now.

以下と統合:

  • ReCharge
  • Yotpo
  • Aftership
  • Loop Returns
  • Returnly
Customer Service & Help Center

Customer Service & Help Center

Provide 'Amazon-like' customer service on your DTC store in 10 mins.

Your customers are benchmarking you against Amazon. Here are 10 ways Richpanel makes it easy for you to beat Amazon at their own game.

1. Automatically resolve 50% customer queries before they even reach agents

Help your customers track orders, request returns, do exchanges and more. Resolve more than 50% of issues before reaching agents.

2. Respond faster on SMS, Email, Phone, Live Chat, Facebook, Instagram, Amazon messages and WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

3. See Shopify and Amazon orders next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

4. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

5. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

6. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

7. Integrate with your favorite apps

Integrates with ReCharge, Yotpo, Postscript, Attentive, Yotpo, Smile, Returnly, Loop Returns, AfterShip, Aircall, Stella Connect and more.

8. Multilingual

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.

We'll assist you with migration. Sign up for a free trial now.

以下と統合:

  • ReCharge
  • Yotpo
  • Aftership
  • Loop Returns
  • Returnly

料金 14日間の無料体験

すべての価格オプションを見る

Free

無料

  • 100 conversations included
  • Email + Live Chat
  • Connect 1 store

Starter

$99/月

または月額$80をまとめて年に1回$960請求

$25 per 100 conversations

  • Unlimited agents included
  • 350 conversations included
  • Email + Chat + Facebook + Instagram
  • Connect 1 store
  • Not included: Amazon Integration

Regular

$299/月

または月額$200をまとめて年に1回$2,400請求

$20 per 100 conversations

  • Unlimited agents included
  • 2,000 conversations included
  • Email + Live Chat + Facebook + Instagram
  • Amazon Integration included
  • Connect 2 stores

Self Service Pro

$999/月

または月額$800をまとめて年に1回$9,600請求

$15 per 100 conversations

  • Unlimited agents included
  • 6,000 conversations included
  • 1,000 automated resolutions included
  • Connect 5 stores
  • SELF SERVICE PORTAL
  • HELP CENTER

* すべての料金はUSDで請求されます。
** 月額や使用料に基づく請求などの定期請求は、30日ごとに請求されます。

レビュー

5.0 5つ星

総合評価は、アプリの現在の状態を反映しています。すべてのアプリレビューを考慮しますが、最新のレビューを優先します。

  • 5 5つ星
    評価の100%は5星です
  • 4 5つ星
    評価の0%は4星です
    0
  • 3 5つ星
    評価の0%は3星です
    0
  • 2 5つ星
    評価の0%は2星です
    0
  • 1 5つ星
    評価の0%は1星です
    0

My Medic

Their customer support tackles any problem quickly with resolve. Richpanel hosting zoomphone, chat and email support is fantastic!

aqasha

We have tested many chat and CRM systems. Just as Shopify is the most intuitive shop system, Richpanel is the clearest and most intuitive chat and CRM system. Multiple requests can be merged, you always have the absolute overview. A small suggestion for improvement: Perhaps it should be possible to use certain services a little more cheaply. WhatsApp, for example, should actually be standard. Last: The support is great too! Competent guys with timely solutions. Thank you :-)

Black Crown Jewelry

I'm supposed to click 6 stars because of the great after-sales service. Kudos to Sonica and the team. I love the interface of the CRM tool. Easy to navigate, to make notes, and love how messages are like messages in Cellphone that has a thread. I like the update which is a colorful inbox. Highly recommended. I've tried a lot of CRM, but this one is the best.

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