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Richpanel Help Center & Chat

Richpanel Help Center & Chat

door Richpanel

Customer service helpdesk for email, live chat, phone, social

5.0 van 5 sterren(35 recensie)
Gratis abonnement beschikbaar. Gratis proefperiode van 14 dagen. Er kunnen extra kosten van toepassing zijn.
App toevoegen

Connect all support channels

Respond faster on Live Chat, Email, Facebook, Instagram, Phone from one simple help desk. Upgrade from Zendesk, Freshdesk, Interccom.

See customer & order data

See Shopify order data next to each ticket. Edit orders, issue refunds without leaving the helpdesk.

Auto-resolve 50% of tickets

Help your customers track orders, request returns, order edits, exchanges and other repetitive tasks without the help of agents.

Over Richpanel Help Center & Chat

Richpanel is the Customer Service Helpdesk & CRM used by some of the biggest ecommerce merchants. Over 1,000+ Shopify stores use Richpanel daily to provide effortless customer support.

Here are 10 ways Richpanel can help you manage your customer service.

1. Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp

Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.

2. See Shopify data next to each message. Perform order actions

See order and tracking information next to each ticket. Take actions like cancel, refund, duplicate and edit order without leaving the help desk.

3. Upgrade to a powerful live chat experience

The only live chat messenger that enables customers to see orders, track packages & browse FAQs. Easily customize styling, branding to match your website.

4. Measure all customer service metrics

See how customer support team is performing in response times, resolution times and other productivity metrics.

5. Send surveys & measure CSAT

Send surveys after conversation and measure customer satisfaction scores.

6. Automatically resolve common customer queries with self-service

Create self-service scenarios in the help center and instantly answer common, repeat questions.

7. Integrate with your favorite apps

Integrates with Smile, ReCharge, Aircall, Postscript, Yotpo and more.

8. Support multiple languages

Set up live chat & help center in English, Spanish, Dutch, Norwegian, German & French. Don't see your language here? Contact us and we'll add it.

9. Support multiple stores

Running multiple stores? Or WantEasily connect all your stores. Set up store specific branding and support all customers from one place.

10. Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias

Unlike other helpdesk solutions, you dont have to hire more and more support agents to scale your business. Join the 1,000+ businesses that chose Richpanel. Contact us for migration assistance.

Integreert met

  • Smile,
  • ReCharge,
  • Aircall,
  • Postscript,
  • Yotpo

Bekijk de app in actie

Ontdek hoe de app werkt in een voorbeeldwinkel.

Bekijk voorbeeldwinkel

Mediagalerij

Ondersteuning

Prijzen Gratis proefperiode van 14 dagen

Bekijk alle prijsopties

Free

Gratis

  • 100 conversations included

  • Email + Live Chat + Facebook + Instagram

  • Connect 1 store

Starter

$50/maand

of $40/maand, gefactureerd voor $480 eenmaal per jaar

$25 per 100 conversations

  • Unlimited agents included

  • 350 conversations included

  • Email + Live Chat + Facebook + Instagram

  • Connect 1 store

Regular

$250/maand

of $200/maand, gefactureerd voor $2,400 eenmaal per jaar

$20 per 100 conversations

  • Unlimited agents included

  • 2,000 conversations included

  • Email + Live Chat + Facebook + Instagram

  • Connect multiple stores

Self Service Pro

$750/maand

of $500/maand, gefactureerd voor $6,000 eenmaal per jaar

$15 per 100 conversations

  • Unlimited agents included

  • 6,000 conversations included

  • 1,000 automated resolutions included

  • SELF SERVICE PORTAL

  • HELP CENTER

* Alle kosten worden in USD gefactureerd. Terugkerende kosten, inclusief maandelijkse of op gebruik gebaseerde kosten, worden elke 30 dagen in rekening gebracht.

5.0 van 5 sterren

De algemene beoordeling geeft de huidige status van de app weer. Het is verantwoordelijk voor alle app-recensies, maar geeft voorrang aan de meest recente.
  • 5 van 5 sterren
    100% recensies zijn 5 sterren
    (35)
  • 4 van 5 sterren
    0% recensies zijn 4 sterren
    (0)
  • 3 van 5 sterren
    0% recensies zijn 3 sterren
    (0)
  • 2 van 5 sterren
    0% recensies zijn 2 sterren
    (0)
  • 1 van 5 sterren
    0% recensies zijn 1 sterren
    (0)
Alle 35 recensies bekijken

Meest recente recensies

Vivid Tapestry

Beoordeling
5 van 5 sterren
Laatst bewerkt
17 maart 2021

I just got this app, and the trial alone was amazing, so I upgraded. Had some issues getting my IG connected, by not fault of theirs but they were so helpful and spent an hour on a screen share assisting me and getting me connected. Definitely recommend them and will continue using them for all of our needs.

Vidlogix

Beoordeling
5 van 5 sterren
Geplaatst
4 maart 2021

All you need to know about this product can summarized as follows: It's pure genius. That's all you need to know.

Emmaline Bags Inc.

Beoordeling
5 van 5 sterren
Geplaatst
23 februari 2021

We've needed a customer service solution for some time, and after reading about the self serve help desk that Richpanel offers, combined with the very positive reviews, I contacted them. We were given custom options that I think will really help us stay on top of customer service, and help us grow as a a business. I love that our customers can find answers at their fingertips, and that they will still feel that we are accessible to them if needed. All of my questions are answered quickly. These people know their stuff! They explain things very well, and offer knowledge about business growth and systems that will benefit. I am thrilled with the ease of setup and use, and it's already saving us time. Thank you to Richpanel, I look forward to our continued relationship.

Alle recensies bekijken