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Richpanel Customer Service CRM

Helpdesk, Support Tickets, Live Chat, FAQ. Zendesk/Gorgias Alt

Gratis abonnement beschikbaar. Gratis proefperiode van 14 dagen. Er kunnen extra kosten van toepassing zijn.

Sectie belangrijkste voordelen

All channels. One inbox.

Manage customer support on Live Chat, Email, Facebook, Instagram, Phone, SMS and Amazon from one inbox.

Automate your work

Design self-service flows to answer common queries. Increase agent productivity with saved replies, smart assignments & automations.

Get more sales with Live Chat

Proactively engage customers with live chat. Give product recommendations, share coupons and convert them to customers.

Details app

Richpanel Customer Service CRM

Richpanel Customer Service CRM

Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy and profitable.

Service matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work efficiently and effectively – delivering the level of service the modern ecommerce consumer demands.

Key Features.

1.Omnichannel Customer Support

Pull support requests into one consolidated inbox, giving fully integrated access to order details, purchase history and move via our powerful Shopify integration. Automatically route tickets and tag conversations with custom labels, using custom filters to create unique views.

2.Powerfully Engaging Live Chat

Real time customer engagement - either with an agent or via templated replies. Remove barriers to conversion quickly and provide personalized product recommendations.

3.Automated Support Scenarios

Instantly resolve common issues and customer questions with intelligent automated response flows. Guide your customers to answers with an Amazon-like customer experience.

4.Self Service Customer Widget

Help customers help themselves. Allow customers to access their own support portal to request actions such as exchanges, returns, order status updates and more. By instantly resolving customer queries, eliminate redundant tickets.

5.Customer Service Driven Revenue

Delight customers with personalized support experiences, fast response times and helpful live chat assistance – never miss a sale because of poor customer service!

6.Do more than just manage tickets.

Powerful integrations with a wide range of the most popular Shopify apps allow your support team to:

  • Edit your orders
  • Modify loyalty points
  • Manage subscriptions and refunds
  • Collect reviews and feedback from your helpdesk

And so much more…

7.Meet evolving customer service expectations.

Research shows that millennial and Gen Z customers (the future of ecommerce) favor self-service support experiences.

Get ahead of this growing trend by allowing your customers to access self-serve automation. Use templates, automation rules and macros to automate repeated issues and enable customers to help themselves. Save your time for solving more complex issues.

Start your free trial today.

Set up is simple and pricing operates on a generous sliding scale. Hesitating? Take a look through our many 5* reviews to see how stores are already benefiting from the powerful omnichannel support capabilities of Richpanel’s live chat and helpdesk solution.

Introductiedatum

Integreert met

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations
Richpanel Customer Service CRM

Richpanel Customer Service CRM

Deliver exceptional omnichannel customer support and lead with your customer experience. Richpanel’s live chat and customer service helpdesk makes caring for your customers easy and profitable.

Service matters more every day. Brands with superior customer experience bring in 5.7 times more revenue than competitors. Richpanel’s advanced helpdesk delivers seamless, personalized performance, helping your customers find their answers quickly with self service and helping your support agents work efficiently and effectively – delivering the level of service the modern ecommerce consumer demands.

Key Features.

1.Omnichannel Customer Support

Pull support requests into one consolidated inbox, giving fully integrated access to order details, purchase history and move via our powerful Shopify integration. Automatically route tickets and tag conversations with custom labels, using custom filters to create unique views.

2.Powerfully Engaging Live Chat

Real time customer engagement - either with an agent or via templated replies. Remove barriers to conversion quickly and provide personalized product recommendations.

3.Automated Support Scenarios

Instantly resolve common issues and customer questions with intelligent automated response flows. Guide your customers to answers with an Amazon-like customer experience.

4.Self Service Customer Widget

Help customers help themselves. Allow customers to access their own support portal to request actions such as exchanges, returns, order status updates and more. By instantly resolving customer queries, eliminate redundant tickets.

5.Customer Service Driven Revenue

Delight customers with personalized support experiences, fast response times and helpful live chat assistance – never miss a sale because of poor customer service!

6.Do more than just manage tickets.

Powerful integrations with a wide range of the most popular Shopify apps allow your support team to:

  • Edit your orders
  • Modify loyalty points
  • Manage subscriptions and refunds
  • Collect reviews and feedback from your helpdesk

And so much more…

7.Meet evolving customer service expectations.

Research shows that millennial and Gen Z customers (the future of ecommerce) favor self-service support experiences.

Get ahead of this growing trend by allowing your customers to access self-serve automation. Use templates, automation rules and macros to automate repeated issues and enable customers to help themselves. Save your time for solving more complex issues.

Start your free trial today.

Set up is simple and pricing operates on a generous sliding scale. Hesitating? Take a look through our many 5* reviews to see how stores are already benefiting from the powerful omnichannel support capabilities of Richpanel’s live chat and helpdesk solution.

Introductiedatum

Integreert met

  • ReCharge
  • Yotpo
  • Aftership
  • Returnly
  • Attentive
  • 30+ Integrations

Prijzen Gratis proefperiode van 14 dagen

Alle prijsopties

Free

Gratis

  • 100 Conversations
  • Email & Live Chat
  • Multichannel Inbox
  • Order Actions
  • Mobile App
  • FAQ Portal
  • Self-Service Flows
  • Customer Profile

Starter

$300/maand

of $250/maand, een keer per jaar $3,000 gefactureerd

$30 for additional 100 conversations

  • 1,000 Conversations
  • Live Chat
  • Basic Help Center
  • Email Integration
  • Team performance reports

Regular

$600/maand

of $500/maand, een keer per jaar $6,000 gefactureerd

$25 for additional 100 conversations

  • 2,000 Conversations
  • Everything in Starter +
  • WhatsApp + SMS
  • Self-Service Advanced
  • Social Media Integrations
  • Basic Reports
  • CSAT Survey

Pro

$900/maand

of $750/maand, een keer per jaar $9,000 gefactureerd

+$20 for additional 100 conversations

  • 5,000 Conversations
  • Everything in Regular +
  • Queue Management
  • Multi Lingual Support
  • Multiple Stores
  • Custom connectors & API

* Alle betalingen worden in USD gefactureerd.
** Terugkerende kosten, inclusief maandelijkse of op gebruik gebaseerde kosten, worden elke 30 dagen in rekening gebracht.

Recensies

5.0 5 sterren

De algemene beoordeling geeft de huidige status van de app weer. Het is verantwoordelijk voor alle app-recensies, maar geeft voorrang aan de meest recente.

Cijfers per recensieniveau
  • 99% recensies zijn 5 sterren
  • 1% recensies zijn 4 sterren
  • 0% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren

Lijst van recensies

Recensies filteren en sorteren

  • BOXMODA PRIVÉ

    Locatie Singapore
    App gebruikt gedurende 3 maanden

    A smooth, reliable platform that is efficient and seamless, making customer service so much easier. The team's accommodation of our language (Japanese) was the most positive personalization we've felt in using this app. Thank you to Yuvraj and the team for making it very comfortable and positive for us.

  • wholesale mon ange Louise

    Locatie België
    App gebruikt gedurende Ongeveer een uur

    Excellent customer service of Mark. The app is working very well and the conversion rate is rising due to the good customer service we can provide to our customers and live visitors on the website.

  • elGenioX

    Locatie Bolivia
    App gebruikt gedurende 8 maanden

    Thanks to the Richpanel team who have a fast and effective support team and an application that helps a lot in personalized customer service.

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